Gary McCulloch

Capital Toyota, Inc. responded

We're absolutely delighted to receive your fantastic review! Providing outstanding customer service and completing your car service ahead of schedule are our main goals here at Capital Toyota. It's wonderful to hear that we could not only meet but exceed your expectations. Thank you for sharing your experience, and we can't wait to welcome you back again soon!

Capital Toyota, Inc. responded

We're sorry to hear about your disappointing experience. Your feedback is important to us, and we sincerely apologize for the inconvenience and poor communication you encountered during your visit to Capital Toyota. We understand the frustration this may have caused, and we are committed to addressing and improving the areas that fell short of your expectations. Your concerns will be shared with the team to ensure we learn from this and make necessary adjustments to provide better service in the future. Please expect a call from our Service Manager.

Capital Toyota, Inc. responded

We appreciate your kind words about the efficiency and friendliness of our staff while taking care of your car during today's service. It's wonderful to hear that the process was prompt and that you had a positive experience with us. Customer satisfaction is our priority, and we're delighted that we could make your visit smooth and efficient. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Capital Toyota, Inc. responded

Thank you so much for taking the time to share your feedback regarding the 90,000-mile service for your 4Runner! We're thrilled to hear that you had an outstanding experience and that our personnel in all departments exceeded your expectations. Your high praise and the confidence you express in our professionals truly mean the world to us. It's our goal to ensure your vehicle is in top-notch condition, and we're delighted that you're good for another 90,000 miles! If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future. Safe travels, and thank you for rating us a 15+ on the 1-10 scale!

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our staff friendly and helpful, appreciated the fast service, and received clear communication throughout various services. Your recommendation means a lot to us, and we truly value your trust in our services. If there's anything more we can do for you or if you have any specific feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.

Capital Toyota, Inc. responded

Thank you so much for your high praise! We're thrilled to hear that your experiences with us have been consistently professional, efficient, and timely. It's wonderful that we could accommodate your needs promptly and that our team takes the time to explain everything to you. We truly appreciate your recommendation and value your trust in us. If there's ever anything else we can do for you or if you have further questions, please don't hesitate to reach out. Safe travels, and thank you for choosing us! 😊🔧🚗

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're delighted to hear that both our sales and service teams at Capital Toyota exceeded your expectations. Your kind words about our service team's excellence in making customer service look easy mean a lot to us. Providing a seamless and positive experience, from answering questions to delivering efficient service, is what we aim for. If there's anything more we can do for you or if you have any additional feedback to share, please feel free to reach out. We appreciate your 5-star rating and look forward to serving you again in the future. Safe travels!

Capital Toyota, Inc. responded

Thank you for taking the time to share your love for your Tacoma and your positive experiences with our dealership! We're delighted to hear that you're pleased with both the vehicle and the services we provide. It's fantastic to know that you appreciate the strength of our service department, as well as the warranties and optional extensions we offer. Treating our customers fairly and with respect is a core value for us, and we're thrilled to hear that you've consistently felt well taken care of during your Tacoma's service visits. Your kind words motivate us to continue delivering exceptional service. If there's ever anything more we can do for you or if you have any feedback to share, please feel free to reach out. Thank you for choosing Capital Toyota—we're honored to have you as a valued customer!

Capital Toyota, Inc. responded

We're delighted to hear that we could accommodate your same-day appointment request and efficiently perform the requested services, including a new battery, tire rotation, and oil/filter change. Your satisfaction is our priority, and we appreciate your feedback. It's great to know that you were able to get your car back the same day and that you took advantage of the military discount. Thank you for choosing us, and if you have any more automotive needs or questions, feel free to reach out. Safe travels, and thank you for your service! 🚗💙

Capital Toyota, Inc. responded

We're pleased to hear that Gary provided you with courteous and friendly service! 🌟 It's wonderful that he took the time to explain your vehicle's needs and offered options for future services. Our goal is to ensure that our customers feel informed and comfortable with the services provided. If there's anything specific you'd like us to know or if you have additional feedback, please feel free to share. We appreciate your business and look forward to serving you for any future automotive needs.