Gary McCulloch

Capital Toyota, Inc. responded

Thank you for your continued loyalty and for sharing your experience! It means so much to us to know that you continue to return because of the outstanding service you receive. For more than 60 years, our goal has been to take great care of our customers, and we're honored to have earned your trust. Thank you for choosing Capital Toyota and for allowing us to be part of your automotive journey. We look forward to serving you for many years to come!

Capital Toyota, Inc. responded

Thank you for sharing your experience. We’re glad to hear Gary took great care of you and worked hard to try and resolve the issue with your Prius. We do understand how frustrating it is when technology issues persist, especially with your media system. We truly appreciate your patience and the opportunity to assist you. Please don’t hesitate to reach back out if there’s anything further our team can do to help.

Capital Toyota, Inc. responded

Thank you for the kind review! We’re so glad to hear the pickup and delivery service made your visit convenient and efficient. Helping make vehicle service easier for our guests is something our team takes great pride in. Thank you for choosing Capital Toyota, and we look forward to serving you again in the future!

Capital Toyota, Inc. responded

James, we are truly sorry for the experience you had at our dealership. What you described does not reflect the level of service or respect we strive to provide for every guest, and we sincerely apologize for the confusion regarding your prepaid 40k service and the wait you experienced. Prepaid services should always be honored as promised, and we want to make sure your service is handled correctly. We also appreciate your feedback about our team and every guest should be greeted promptly and have access to a manager when needed. We would like the opportunity to make this right. Please ask for our Service Manager on your next visit so we can personally assist you and begin earning back your trust.

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team and enjoyed our service and waiting area. Providing friendly, professional service is always our top priority. We appreciate your feedback and your business—thank you for choosing Capital Toyota! We look forward to welcoming you back again.

Capital Toyota, Inc. responded

Thank you for sharing your experience! We’re glad to hear our team was prompt and efficient with your service. We understand that navigating a new dealership can be a little confusing at first, and we truly appreciate your patience. We’ll make sure to provide even clearer guidance for first-time visitors so your next visit is seamless from start to finish. We look forward to serving you again!

Capital Toyota, Inc. responded

Thank you, Kenneth, for the wonderful review! We're so glad to hear you experienced great, fast, and professional service from our team. We appreciate your kind words and are delighted you would recommend us to your friends. We value your business!

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

Capital Toyota, Inc. responded

Thank you so much, Eric! We’re truly honored by your kind words and thrilled to hear that our service team went above and beyond to support you. It means the world to us that you felt cared for and accommodated and especially when it came to your schedule. We believe in treating every guest like family, and knowing our entire staff made you feel welcomed and supported is exactly what we strive for. Thank you for being a part of the Capital Toyota family

Capital Toyota, Inc. responded

Thank you for sharing your feedback. We understand how important it is to feel confident with your purchase, especially when it comes to tires and alignment. Please reach out directly to Gwen or our Service Manager at your convenience—we’d love the opportunity to work with you and make sure your vehicle is perfectly aligned and cared for. Your satisfaction is very important to us!