Gary Sikes | Page 9

new car purchase / old car trade in Great overall experience. Elizabeth knows her stuff and went out of her way to be expeditious and accommodating. From sales to finance to service th Great overall experience. Elizabeth knows her stuff and went out of her way to be expeditious and accommodating. From sales to finance to service the Gwinnett team is outstanding ... this was my 3rd Subaru purchase and there's no place I trust more with my vehicle. More

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Great first time experience My first time buying a car, Gary made everything easy and understandable. Made me feel comfortable and the whole experience was great. Gary explained My first time buying a car, Gary made everything easy and understandable. Made me feel comfortable and the whole experience was great. Gary explained everything clearly so i could understand alll the paper work, which i really appreciated. More

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First Impression Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my a Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my appointment at 10pm online, to the first smiling face that greeted me in the service bay, to the service advisor and finally check out was exceptional. Waiting area was pleasant, clean, and stocked with refreshments. Service was quick and done properly, including a car wash before returning our car. Everything and everyone was first class. More

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Easy, no pressure sale Lance was very knowledgeable about the Subaru Outback and a pleasure to deal with during the sales process. There was no pressure and he made sure we Lance was very knowledgeable about the Subaru Outback and a pleasure to deal with during the sales process. There was no pressure and he made sure we were completely informed about the features. Charles was also very pleasant during the final sale and paperwork. More

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Excellent Customer Service Elizabeth Puckett is a truly great sales associate that is extremely knowledgable about Subaru's. She made our buying experience one of the best! Its Elizabeth Puckett is a truly great sales associate that is extremely knowledgable about Subaru's. She made our buying experience one of the best! Its truly refreshing to get this kind of service from a car dealership!!! Thank you Elizabeth and Gary!!! We love our 2015 Legacy!!!! More

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Great Experience Lance Willhite provided excellent service. He was knowledgeable, friendly and fair - everything you would want in a sales professional. This was my fi Lance Willhite provided excellent service. He was knowledgeable, friendly and fair - everything you would want in a sales professional. This was my first time buying a Subaru and it was by far the most pleasant dealership experience that I have ever had. More

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Impressed! Very Impressed with the sales/service of Subaru of Gwinnett. I inquired about an Subaru Imprezza through USAA website for my father. A concierge (not Very Impressed with the sales/service of Subaru of Gwinnett. I inquired about an Subaru Imprezza through USAA website for my father. A concierge (not sales rep) kindly emails me whether I have any questions or concerns. Most of my questions and concerns were answered through the concierge. Then, she forwarded me to sales rep (Gary Sikes) and finance guy (Mike Anderson). No pressure sales pitches just answering my questions. Later in the week, we setup an appointment and as soon as we get in at the showroom floor - we find out our sales rep is helping other customers - however, the rep was kind enough to forward us to another sales rep (Jim Heet) to assist us. Jim was just as courteous and good listener to our automotive needs. We took about an hour to figure out what we wanted. At the point, a concierge comes gives us insurance quote listings for all our cars (so we can save money). Then was forward to Mike Anderson (finance guy) to finalize the deal (took about one hour and 30 minutes). So lets see - we got a new car (Subaru XV Crosstrek) and insurance quote listings (which would probably take days to for us to research) within 2 1/2 hours. Thanks Subaru of Gwinnett for the courteous customer service. More

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Pleasant, Easy Purchase Experience Best purchase experience in 40+ years. Found 2013 Hyundai Veloster at Subaru of Gwinnett (SoG) using Car.Com and USAA mobile car circle app. USAA re Best purchase experience in 40+ years. Found 2013 Hyundai Veloster at Subaru of Gwinnett (SoG) using Car.Com and USAA mobile car circle app. USAA referred me to SoG. Gary Sikes was Product Specialist. He provided an outstanding, friendly, honest, easy purchase experience. Came to SoG with USAA financing. Mike Anderson was Finance Manager. He also provided outstanding, friendly, honest, easy experience in completing all documents. SoG and these men are on my “A” list of “Go To” dealers and sales personnel when I next shop for a car. More

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I did some internet research at Subaru of Gwinnett's website and a response from Jennifer was received. Further searching at their wbsite allowed me to select a n Outback Premium model for further stud website and a response from Jennifer was received. Further searching at their wbsite allowed me to select a n Outback Premium model for further study. After getting all the details I was offered an eprice from Alessa. Edmonds.com indicated it was close to what people were paying. Gary Sykes stepped up on the internet to arrange a test drive and offered drive out pricing over the internet as well as warranty options and financing. When my wife and I arrived for the test drive the Outback was parked out front ready to go and Trina pleasantly greeted us. After the test drive we spoke with Trina and made the purchase. From initial internet contact to test drive, to financing everything was professional and pleasant. What is more, Trina took the time to make my I phone hook up to the bluetooth system in the Outback. I cannot speak to the service department because the Outback but I imagine it is top notch. Thanks, Ron and Leticia February 2014 More

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Not your typical car buying experience. No pressure, no haggling, no doubt. This was not only the absolute best car buying experience I have ever had (And I have many close friends that own dealerships wh haggling, no doubt. This was not only the absolute best car buying experience I have ever had (And I have many close friends that own dealerships whom I have bought cars from), but probably the best consumer experience I have had buying anything . . . ever. They did what I asked. They did what they said they would do. Marvelous! Love the staff. Love the dealership. Love the Subaru CrossTrek. Subaru Gwinnett - you're doing it right! Keep it up! More

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