Gary Synott | Page 2

I had a great experience. Mike Haas was patient, knowledgeable, and went above all expectations. Mike L. annswered all my financial questions, explained necessary actions, and Mike Haas was patient, knowledgeable, and went above all expectations. Mike L. annswered all my financial questions, explained necessary actions, and made me feel comfortable. The only negative was in transferring my MA registration. It has taken over a week, and I get nervous when things don’t go o as expected. There was also a smudge on the upholstery in the rear seat. Mike is aware, but no appointment has been scheduled. Overall I am impressed and appreciative of this dealership. I intend to refer friends and relatives. More

by welcomemassage421 Verified Customer Verified Customer

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Not the typical dealership feel. Felt like I was talking to normal people rather than “salesmen”. Hunter went above and beyond to get the car I wanted and Gary helped get us a price Felt like I was talking to normal people rather than “salesmen”. Hunter went above and beyond to get the car I wanted and Gary helped get us a price we were happy with. Mike finished up the whole deal and I walked out with a beautiful new car. More

by kcampy913 Verified Customer Verified Customer

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They are professional, fast and a great team to work with. I signed paperwork and I was in my new ca within an hour. with. I signed paperwork and I was in my new ca within an hour. More

by gs_ginger Verified Customer Verified Customer

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The staff was very friendly and helpful. The wait was not too long. Hannah answered my questions and came outside with me to show me how to use some features on my car. The wait was not too long. Hannah answered my questions and came outside with me to show me how to use some features on my car. More

by rpkirschner714 Verified Customer Verified Customer

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Dealership was good. Was taken care of right away. Had a big snow storm and got the cars out right away for me. Was taken care of right away. Had a big snow storm and got the cars out right away for me. More

by jennah0405 Verified Customer Verified Customer

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wish 0 stars was an option on all of these but this place is a joke & had a master plan all along to screw us over. my car was in for an engine replacement & it took 10 weeks for me to get my car back. after is a joke & had a master plan all along to screw us over. my car was in for an engine replacement & it took 10 weeks for me to get my car back. after getting corporate involved and being lied to up & down the entire 10 weeks, this is probably the most unprofessional dealership i’ve ever been to. the sales team wanted nothing to do with us after they assured us multiple times they’d give us a certain amount to buy my vehicle post repairs. when that day came, they low balled us a baffling amount which was just a slap in the face. as for the service department, that’s a whole disaster. manager john does not know how to deal with customers and lies up & down. they gave me the keys to my car knowing the battery was dead in it & it wasn’t going to start. he told us the car would be ready on 4 different days. then proceeds to hang up on me on the phone (real professional). for a business who’s entirety is based on customer service, i think they need some serious training on what that entails and how to deal with customers. happy customers who will continue to come back to you will generate better business than worrying about the profit in your pocket. nothing but horrible, embarrassing things to say about this place and every single person there should be ashamed of themselves. More

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Great Experience. I have to say it was the best purchase I have ever made. Great dealership!! I have to say it was the best purchase I have ever made. Great dealership!! More

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Great experience from sales to service and the quality has continued. Mike was great in the sales department. has continued. Mike was great in the sales department. More

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Would give 0 stars if I could. Every MSRP is very cleanly and obviously marked up exactly $5,000. They will tell you it's the MSRP, look at the sticker, as if they are not the peop Every MSRP is very cleanly and obviously marked up exactly $5,000. They will tell you it's the MSRP, look at the sticker, as if they are not the people who control the sticker price. Go on Hyundai's national website. Add $5,000. Now you have found your Torrington Hyundai website. Worth noting if you live in Connecticut and want to buy an electric vehicle, they will give you the CHEAPR discount on cars that are under actual MSRP $50,000, but will claim the MSRP is what the sticker says (52 or 53k). Which in one sense, cool: they want you to have a "discount" (still over the normal MSRP). But on the other hand, your collective taxes are just going into Torrington Hyundai's pocket, even though it violates the state's policy. They will be very, very aggressive and rude to you if you know anything about what you're talking about. Gary was the rudest car salesman I have ever talked to in my life, and that's saying something. More

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Mike the Finance manager is basically a complete liar and scammer. (He's trying to say I agreed to add 2500$ to my loan amount, in other words extremely unprofessional and vindictive of this person when no o scammer. (He's trying to say I agreed to add 2500$ to my loan amount, in other words extremely unprofessional and vindictive of this person when no one agreed to any of this. he will add a warranty against your word and you think everything went fine when you buy the car. Then later to be called a liar. Hopefully everyone can watch out for this guy. More

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