Gavin Pigman | Page 4

I have always had an excellent experience with my salesperson, Jeremy, and the team up to this point. However, my recent service visit left me disappointed with how a persistent issue was handled. Fo salesperson, Jeremy, and the team up to this point. However, my recent service visit left me disappointed with how a persistent issue was handled. For the past three months, my front right tire had been steadily losing air. When I brought the car in for an oil change, I explicitly requested that this be checked. The service manager informed me they do not repair tires but would look into it. Ultimately, I was told the tire was just low and no issue could be found, despite my explaining that I had to refill it regularly. Unsurprisingly, two days later the tire was down another 6 lbs. I took the vehicle to GermanTech for a second opinion. Because I was able to provide a clear description of the ongoing leak, their team looked deeper and quickly discovered a faulty, leaking sensor inside the wheel. I had them fix it on the spot for $133.64. While I have an extended warranty that likely would have covered this, I couldn't justify halting their work to bring the car back to Porsche Louisville. I am not upset, but I am disappointed. When paying for a premium extended warranty and bringing a vehicle to the brand experts, you expect a more thorough diagnostic check than a basic tire-pressure top-off. I hope the service department can use this feedback to look closer at persistent issues in the future. More

by louisvillejhawk Verified Customer Verified Customer

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This was the first service on my Macan. Very professional service by every team member I met. Efficient and effective. Very professional service by every team member I met. Efficient and effective. More

by Tony Allen Verified Customer Verified Customer

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Gavin was knowledgeable, courteous, the tech video review revealing and thorough. Service was prompt. I appreciated having thoughtful additions to my longterm maintenance list. revealing and thorough. Service was prompt. I appreciated having thoughtful additions to my longterm maintenance list. More

by fearless1333 Verified Customer Verified Customer

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Fast efficient, the service was great, I would recommend using them for your Porsche service needs! using them for your Porsche service needs! More

by johnell_d_smith Verified Customer Verified Customer

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The staff is always very helpful and efficient! I had David Robert’s helping me out this past visit and he is so friendly and always motivated to make my experience the best and address any issues I had David Robert’s helping me out this past visit and he is so friendly and always motivated to make my experience the best and address any issues I may have with my car. I have also had Gavin in the past and he was great as well! More

by caitlinjoy03 Verified Customer Verified Customer

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Staff is courteous, with a good attitude. Service was excellent, mechanics are well trained and on point. Service was excellent, mechanics are well trained and on point. More

by LOUISVILLEMECHANICAL Verified Customer Verified Customer

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Very smooth process. Routine oil and filter service along with changing spark plugs. Very happy with the process Routine oil and filter service along with changing spark plugs. Very happy with the process More

by bstearman Verified Customer Verified Customer

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Excellent job! They always take care of me. The best service department I have ever dealt with. They always take care of me. The best service department I have ever dealt with. More

by TMARTIN30 Verified Customer Verified Customer

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Excellent service- Dave was exceptional. Returning my car to lexington from louisville was an amzing service. all was done very well with one small exception: The wheels were not cleaned ver Returning my car to lexington from louisville was an amzing service. all was done very well with one small exception: The wheels were not cleaned very well- wheel work performed was dine very well however. Kidos amd keep up the great work! More

by HENRIK.BERDEL Verified Customer Verified Customer

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Nice communication. Video of tires was very good information. Valet service is good for out of town folks. Video of tires was very good information. Valet service is good for out of town folks. More

by jdhnyc Verified Customer Verified Customer

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