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Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich | Page 7

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
83 Reviews
4.7

83 Reviews

Write a Review

83 Reviews of Gene Heiderich

July 11, 2025

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Employee Rating

Prompt, courteous, always answers my questions. Disappointed that you no longer drop transmission pan and change gilter More

by newday72706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Jul 12, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our team at West Side GM of Berlin to be prompt and courteous. We appreciate your comments regarding the transmission service approach and understand this may be disappointing. Please feel free to reach out to us directly if you have any further questions or concerns. We value your loyalty and look forward to serving you again! West Side GM Team (920) 361-5100

July 05, 2025

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Employee Rating

Very professional and got my vehicle taken care of and back on the road again. More

by toddchier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Jul 06, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our service professional and that we were able to get your vehicle back on the road. At West Side GM of Berlin, we strive to provide top-notch service to all our customers. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

June 26, 2025

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Employee Rating

Dealt with westside for over 30 years and they always provided excellent service and friendly staff. More

by steveb14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Jun 26, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Steve! We truly appreciate your loyalty to West Side GM of Berlin over the past 30 years. It’s fantastic to hear that you consistently receive excellent service from our friendly staff. We look forward to serving you for many more years to come! West Side GM Team (920) 361-5100

June 25, 2025

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Employee Rating

Always a great experience coming here. Great place! Great service! Would highly recommend Westside garage. More

by mary.jansma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Jun 25, 2025

West Side Garage, INC. responded

Thank you so much, Mary, for your wonderful review! We're thrilled to hear that you consistently have a great experience at West Side GM of Berlin. Your recommendation means a lot to us. We look forward to welcoming you back next time! West Side GM Team (920) 361-5100

June 20, 2025

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Employee Rating

That team is one of the best teams around. Kapper you’re a turkey!! Thanks for all you guys do. More

by Kaleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Maldwin, Diane Simenson-Grant, Bob Hogan, Chris Schmidt, John Nixon, Jeff Kapp

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Jun 21, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Kaleb! We're thrilled to hear your kind words about our team at West Side GM of Berlin. We appreciate your support and are glad to provide you with great service. Don't hesitate to visit us again soon! West Side GM Team (920) 361-5100

June 12, 2025

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Employee Rating

I owned my own repair shop for 10 years and always was upfront and honest. Of all shops I have been to, this is what I expect. I bought new from here because the salesman Jerimy found what I wanted. Broug More

by rbstreblow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Jun 12, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your kind words about Jerimy and our team at West Side GM of Berlin. It's great to hear that you had a positive experience with your new vehicle and during your 500-mile check-up. It's always our goal to maintain a friendly and honest environment, and it's rewarding to know we met your expectations. We look forward to seeing you again and appreciate your support! West Side GM Team (920) 361-5100

June 06, 2025

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Employee Rating

Dealership always good. Takes too long when you call the service department for someone to pick up. Over 5 minutes More

by donnaprachel
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp , Jeremy stibb

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June 03, 2025

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Employee Rating

I have been doing business with West Side for 30 years, overall they have done a great job. However, in this specific situation, I had to wait a lengthy amount of time for my invoice to be processed, I als More

by rmurkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Jun 04, 2025

West Side Garage, INC. responded

Thank you for your long-standing loyalty to West Side GM of Berlin. We truly appreciate your business over the past 30 years. I understand your concerns regarding the wait time for processing your invoice and during payment. Your feedback is valuable, and we are committed to improving our services. Please feel free to reach out directly if you'd like to discuss this further. We look forward to serving you better in the future! West Side GM Team (920) 361-5100

May 13, 2025

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Employee Rating

Always treated good. Bob in the body shop worked really well to get a part and installed it in very little time. Seems the whole crew is in sync. More

by lynnjerry.szul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan

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May 14, 2025

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at West Side GM of Berlin and that Bob in the body shop was able to assist you efficiently. It's wonderful to know that our whole team is working well together to provide quality service. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

May 12, 2025

Dealership Rating
Employee Rating

The my vehicle repairs were diagnosed and completed quickly. Gene, my service manager, was personable. I felt like I was treated well. Thank you West Side GM. More

by U_STRUCK
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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May 12, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that your vehicle repairs were diagnosed and completed quickly, and that Gene provided you with such a personable experience. At West Side GM of Berlin, we strive to treat all our customers well. We appreciate your support and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

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