Genna Panaroni | Page 35

My feedback is primarily regarding my salesperson. I completed an order with a salesman, Terrance. Upon signing the order, he told me he would call me 3 times, and instead, I had to check in with him I completed an order with a salesman, Terrance. Upon signing the order, he told me he would call me 3 times, and instead, I had to check in with him for the updates (providing a VIN #, estimated delivery date, and pick up) he said he’d initiate. Instead, I had to initiate communication until the delivery. We agreed to the pick date, and I received my car without the trimmings I paid for as I arrived at the dealership with a check. Moreover, I wasn’t told they weren’t ordered I had to follow up with him. At that time, he communicated he forgot to order then and that he would do so first thing the next morning. The following day I received a text from Parts thanking me for coming in. Because I received no additional information, I contacted Terrance again, and he told me I needed to call the Parts department to confirm if the parts were in for installation. When I pushed back as this wasn’t the appropriate level of customer service for a $ 40k purchase, he then followed with Parts would call me when the parts were in. Due to his error, I would have expected that he follow through and obtain an estimated delivery date for the parts and communicate this to me. More

by Nahkia Verified Customer Verified Customer

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Good service and attentive staff. Would purchase again. Very professional. Love the new Honda CRV Would purchase again. Very professional. Love the new Honda CRV More

by RODNAY_DENSON Verified Customer Verified Customer

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I have all my services since I bought the car in 2013 at the dealership. The servicing of the car and customer service are consistently excellent. the dealership. The servicing of the car and customer service are consistently excellent. More

by HASELTZ39 Verified Customer Verified Customer

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We go to them every time we need a service and they are always helpful and on time. They always do a great job. always helpful and on time. They always do a great job. More

by SPORTFURY066 Verified Customer Verified Customer

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Great service and updates on the car and what needed to be fixed and updated be fixed and updated More

by JOE4ONEILL Verified Customer Verified Customer

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Customer service was excellent but I was waiting a long time for my car. I went outside for some air at about an hour and a half of waiting and saw my car just being taken for service despite my appointmen time for my car. I went outside for some air at about an hour and a half of waiting and saw my car just being taken for service despite my appointment. I still enjoy the team very much but i was hoping to be in and out. More

by abrea Verified Customer Verified Customer

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Something was dragging under my car, and I was panicking. Drove to Executive Honda, got there just before they closed & they took my CRV in & fixed the problem! Drove to Executive Honda, got there just before they closed & they took my CRV in & fixed the problem! More

by Zibbideo54 Verified Customer Verified Customer

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Whenever I go to a Executive Honda, they’re always courteous and they keep you well informed and normally I get my car back that same day courteous and they keep you well informed and normally I get my car back that same day More

by KLMMORRING Verified Customer Verified Customer

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Very honest and willing to assist with questions. Car always ready when promised.I have recommended dealership to many others. Car always ready when promised.I have recommended dealership to many others. More

by SANDY.SATTLER Verified Customer Verified Customer

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Very efficient and clean shop, reasonable waiting time for service. Genna is very courteous, pleasant and knowledgeable. for service. Genna is very courteous, pleasant and knowledgeable. More

by Leslie Verified Customer Verified Customer

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