Geoff Kelly | Page 34

Professional, Awesome, Personal Experience A Cadillac! A KELLY CADILLAC! I requested a new license plate holder because I wanted the Kelly dealership to be "advertised" as polished as the A Cadillac! A KELLY CADILLAC! I requested a new license plate holder because I wanted the Kelly dealership to be "advertised" as polished as the experience of the purchasing process. I did an online search of vehicles. I found my new car and requested an appointment. My only mistake: I should have done an online search of dealerships! What value is an amazing vehicle without the best team to support the vehicle and the buyer? More

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DESERVING OF EVERY FIVE STAR REVIEW! ABSOLUTELY AWESOME!!! I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend t I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend to be a bit suspicious as well as a bit cynical so for me to say that this was the best car buying experience we have ever had, you know that I was duly impressed. We have bought many, many new cars over the years but have never been treated as good as we were treated by the team at Kelly Cadillac. From the moment we were greeted to the moment we said our goodbyes, my husband and I were treated like we were a couple of incredibly important people. I was truly blown away by the friendliness, knowledge, and professionalism of everyone at Kelly Cadillac. On Wednesday, September 4th, my husband came home from work and I mentioned to him that I did not think our SUV would be big enough for us, four older teenagers, and all of our luggage for our upcoming road trip to Florida the following week, The next morning, my husband began an internet search for an SUV that he knew I would like. He found several that met his criteria and began contacting dealerships, including Kelly Cadillac, which is three hours away and a local dealership 15 minutes from our home. Howard Solodsky promptly returned my husband's emails and calls. The Non-Kelly dealership returned my husband's call much later that morning and then did not get back to us again for the rest of the day. By late afternoon, Thursday, my husband decided to purchase the Expedition from Kelly Cadillac and when I asked him why he chose the dealer three hours away rather than the one fifteen minutes away, he replied that Howard had done everything he could to make this deal work. He said that Howard was a nice guy and felt confident that we were getting a fair deal. The Non-Kelly dealership finally returned our emails with their idea of a deal. My husband wrote back that he was sorry but it was too late as we had made a deal, sight unseen, for another vehicle. Besides, we were rather disgusted with the other dealership's lack of timely responses and dismissive attitude----thanks, but no thanks. Early Friday morning, we set out for the three hour drive and when we arrived we were greeted outside by Howard, who showed us the car we purchased sight unseen and it was every thing I hoped it would be......love at first sight. Once inside, owners Kelley and Geoff Kelly each sought us out and introduced themselves to us. They are genuinely nice people. Howard tried to expedite our transaction and we thoroughly enjoyed working with him; he was knowledgeable, friendly, helpful, and exceedingly pleasant. We also had the pleasure of working with Glenn Davis to finalize our paperwork; he is another top notch member of the Kelly team and a fun guy to talk with. I can truly say that the team at Kelly Cadillac is of the highest caliber. As I mentioned, we have purchased many, many new cars over the years. The vehicle we purchased at Kelly Cadillac was used; however, never once did it seem as if we not not important customers. In fact, we were treated to the very best customer service we have EVER received. Our 2600 mile round tripper was comfortable and and smooth and I am so happy that we purchased our Expedition at Kelly Cadillac. It was worth every minute and every mile on the road to come to Kelly Cadillac. Will definitely highly recommend and I am sure that we will do business with this five star dealership again. Thank you! argaret and Michael More

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General Comments My Cadillac XTS for Warrenty service on the Drivers Information Dashboard Display. Satisfactory result. Additionally I was due to Renew my On St My Cadillac XTS for Warrenty service on the Drivers Information Dashboard Display. Satisfactory result. Additionally I was due to Renew my On Star coverage for an additional year and had my renewal note on my desk to do so. The day after my XTS was returned to me I received an e-mail notice thanking me for renewing My On Star Directions and Connections Plan for another year. I had not contacted On Star as yet. Per chance did Kelly Cadillac renew this for me? If so I would like to know that and to thank Kelly for the same. My relationship with Kelly has been Wonderful and I will certainly let my friends and acquaintences know about it. I have had many admiring comments about the XTS and it is deserving of them all. That also translates to Kelly Cadillac in my mind and my comments to my Friends. I have owned many Vehicles ( most purchased new )in my more than 60 years of driving and have dealt with numerous Dealerships. This is my first Cadillac though I have owned Oldsmobiles, Buicks and GMC products and the Cadillac is the Finest I have ever owned. Kelly Cadillac is correspondingly the Finest Dealership I have ever done business with. Thank you for your fine service and personal friendly and caring attitude. Chuck Jackwood Narvon More

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Kelly Cadillac -- BEST Dealership -- EVER I have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walke I have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walked into the showroom until the time we left, we were treated with the best customer service on the market. The staff at Kelly is very impressive, a high caliber team for certain. I never knew how affordable a Cadillac was until we went to Kelly! Thank you Marc, Glenn, Allen and Geoff and Kelley Kelly for your help today as we purchased our dream car! More

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Great car buying experience ! Hello Geoff, I just wanted to follow up and say it was a pleasure to work with your dealership on the purchase of Jessica’s vehicle. I enjoyed t Hello Geoff, I just wanted to follow up and say it was a pleasure to work with your dealership on the purchase of Jessica’s vehicle. I enjoyed to get to know you and your dealership a little bit. I’m impressed with the level of service from everyone that was involved. Zack was great with follow up on Jessica’s vehicle questions . Glenn was fantastic with securing the financing for Jessica . I’m not surprised at how great the experience was after getting to talk with you for a few minutes . An owner who leads the service excellence by example is very refreshing. I wish you continued success . Thanks again for everything. Make it a great day Thanks More

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A great day to buy my first Cadillac It was a process of decison making. I found the choices I wanted in style, color and power. Howard Solodky was professional, friendly and capable to It was a process of decison making. I found the choices I wanted in style, color and power. Howard Solodky was professional, friendly and capable to accomodate. Loved the sharp looking best-dressed staff and the clean and welcoming atmosphere. More

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First time shopping for a Cadillac As it was time to part with my Saab, I entertained thoughts of replacing it with a European sedan, and was interested in 'moving up' in size and comfo As it was time to part with my Saab, I entertained thoughts of replacing it with a European sedan, and was interested in 'moving up' in size and comfort. Having heard many positives about the newer offerings from Cadillac, I decided to stop in and check for myself. From the first encounter (instant messaging from the website) to the purchase and paperwork, the experience can only be described in superlatives. Marc (our sales professional) was insightful, responsive, and clearly interested in making our decision our own. Rarely have I experienced such a comfortable experience with an individual whose livelihood depends on sales. To describe him as 'respectful' and 'responsive' are gross understatements. The other representatives of the dealership (sales manager and business manager) were no less professional and friendly, and the overall delightful experience was cemented when we met the owner of the franchise, who could not have been more genuine and personable. In all, I would recommend the Kelly team, and the individuals noted above, as role models for an industry too often berated for insincerity and showmanship. I'm so glad I considered an American automobile, and will be happy to 'spread the word' regarding Kelly Cadillac. More

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If you're looking for a new car, I'd recommend visiting Kelly Cadillac. Not only will you be purchasing a great vehicle, you will have the pleasure of working with the best dealership and staff I visiting Kelly Cadillac. Not only will you be purchasing a great vehicle, you will have the pleasure of working with the best dealership and staff I've ever experienced. They are kind, courteous and committed to making sure you are comfortable through every step of the process. They have really raised the bar! I was greeted by the owner the moment I walked in the door on every visit. My salesman, Howard, was the best salesperson I've ever had the pleasure of working with. He went above and beyond, not only getting me the best price for my car, but also working with me on the phone (multiple calls) after I left the dealership on some loose ends. It was the first time I bought a car where I felt as though I was dealing with HONEST people who really wanted to make sure I left with the right car. The Business Manager was an example as well, explaining every piece of paperwork before I signed it. Other dealerships should really shadow the staff at Kelly Cadillac to learn exactly what it means to put the customer first. Now that I have my new SRX, I fully intend to trade it back in on another Cadillac from Kelly when the time comes. I won't ever have the need to go anywhere else! And while I haven't had the opportunity to experience the Service Staff at Kelly Cadillac, I'm positive that they are going to exceed my expectations just like the Sales Staff has! More

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I visited Kelly Cadillac with my boyfriend in search for a Cadillac CTS. Pat Connor greeted us in the parking lot. We sat and talked to him in his office and he found exactly what my boyfriend was looking f a Cadillac CTS. Pat Connor greeted us in the parking lot. We sat and talked to him in his office and he found exactly what my boyfriend was looking for. We didn't wait very long until Pat called him to let him know that his car was in. We stopped by to test drive it and we were sold! Pat was extremely friendly and very personable! We were both very pleased with the entire staff. They were very kind and took great care of us!! Could not have asked for a better experience, what other car dealer would give you a hug to congratulate you on your purchase?! Can't wait to see everyone again, Kaleigh Fisher More

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My Experience with Kelly Cadillac was very enjoyable, I was Looking for a 2012 Cadillac CTS Premium, upon arriving at the dealership I was greated by Pat Connor. Pat was extremely friendly and very informa was Looking for a 2012 Cadillac CTS Premium, upon arriving at the dealership I was greated by Pat Connor. Pat was extremely friendly and very informative he sat down with me and asked what kind of car i wanted and ensured me he would find the perfect match for me. I recieved a call from Pat not long after to inform me that he found exactly what i was looking for and we arranged a date to meet and test drive the car. The car exceded all of my expectations and was a perfect fit, Pat was great taking me through all the steps to make the purchase. Overall my experience with Kelly Cadillac was fantastic the whole staff was very professional and helpful and exceded all of my expectations. I would absolutely refer anyone to Kelly Cadillac and have them meet with Pat Connor he is a great salesman and was a absolute gentleman. Regards, Steve Preshlock More

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