George E. GUSHULAK II | Page 4

Jerald checked me in and was fast and friendly. My service technician George was quick to diagnose and repair my vehicle and able to explain it so I could understand. I like the texting. Would be nice service technician George was quick to diagnose and repair my vehicle and able to explain it so I could understand. I like the texting. Would be nice to have emailed diagnostics though, but still 5 star service! More

by RONNIE.CHILDERS Verified Customer Verified Customer

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Audi was worst investment in my life, HORRIBLE! Never in my life have I had a more underhanded and unethical customer service experience than with Audi San Diego AND Audi America. Customers are con Never in my life have I had a more underhanded and unethical customer service experience than with Audi San Diego AND Audi America. Customers are considered the enemy and GUILTY until proven innocent. I have never been so infuriated and have little confidence that this feedback will make any difference. This was the single worst investment I have made in my life (time and $$$$). Never again. I will bash Audi's name every opportunity I get for the rest of my life. More

by voxelu Verified Customer Verified Customer

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Professional and efficient service Friendly and helpful staff always focused on making the experience as efficient and painless as possible. I was always afforded courtesy and respect f Friendly and helpful staff always focused on making the experience as efficient and painless as possible. I was always afforded courtesy and respect for my time and all staff seemed to understand their personal responsibilities therein. More

by ROB Verified Customer Verified Customer

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Excellant dealership Oil level was not up to the mark, down a half Qt. Coffee machine in hallway was not fully up to par. Sorry to hear salesman Shawn has left. (Ask Mari Oil level was not up to the mark, down a half Qt. Coffee machine in hallway was not fully up to par. Sorry to hear salesman Shawn has left. (Ask Mario if my new S7 is on the assembly line yet?) Elon Eishen. More

by LORIKE62 Verified Customer Verified Customer

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Usually the experience is flawless, but this time, George was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. Th was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. They had my car for 7 days. I did have a rental car but I had to call twice - just wasn’t the great service I usually get. More

by KENDRADECOSTE Verified Customer Verified Customer

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Poor customer service Having brought my car to the dealership for two years without incident - Brett was always my service advisor - I was absolutely shocked by the horribl Having brought my car to the dealership for two years without incident - Brett was always my service advisor - I was absolutely shocked by the horrible customer service I received most recently with George. I brought my car in for a routine service (~45k-50k miles) and was told the 55k mile service would be performed given the time that had elapsed since my last routine service- fine works for me. However, it was not brought to my attention that service would cost over 2x the amount of a routine service. I have always trusted my dealership service advisor because they think of the little things, they're informative, and the customer service is terrific. The exclusion of the astronomical cost of the 55k service was the first straw. Second - I was asked if I wanted a "complimentary car sanitation" - which I gladly accepted given COVID-19 - however, when my car was returned it had not been cleaned. When I asked why that was the case, I was told that service was not taking place at the moment due to COVID. I asked what the "sanitation" included and George's answer was unsatisfactory at best. It would have been much better customer service, let alone a common courtesy, to mention upfront that my car would be brought back to me uncleaned, as I've considered that a benefit (albeit small) of bringing my car to the dealership. Numerous malfunctions were identified in my routine, and subsequently diagnostic check-up, which I asked George to move forward with repairing and seeking reimbursement from my extended warranty/service contract. He was successful in receiving reimbursement for everything except the cracked windshield, which ultimately needed a full replacement (at no fault of his - not much he could do on that front). This leads me to my third complaint - I decided to take my car to a windshield specialist who did the job for 1/4 of the cost of what the dealership planned to charge me, and a mechanic who replaced the brake pads which were completely worn down. I had complained to Audi in the past about squeaky breaks and was told they couldn't replicate the issue. I had never been warned that my breaks were approaching their end-of-life and my rotors were at risk. This was very alarming to learn from an OUTSIDE, non-Audi franchise dealership mechanic. Fourth - when we arrived to pay the bill and experienced sticker shock, George was incredibly rude and disrespectful - he raised his voice to argue with us, and was relentless in his stubbornness to work with us to appease his customers. We asked for a discount and his response was "well, how much is acceptable to you?" In no way is that an appropriate response from a service advisor. Fifth- after taking the car to another mechanic for a second opinion, it was brought to our attention the front upper control arm bushings (near the tires) were heavily degraded. That wasn't noted even though the technician worked on many other components of the breaks, which I was billed for according to my diagnostic report. Sixth - the coolant level was on empty, or at its minimum to be exact. We were charged for a "55k mile maintenance" and the technician forgot to top off our fluid levels?? Overall, I was appalled by the level of service I received at an Audi-franchise dealership/service center and my hope is for Audi to remedy the situation, either in cost reimbursement, future credit towards service work, or something else. Thank you- Elise More

by Elise Crispen Benson Verified Customer Verified Customer

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They have been good in the past but dropped the ball this time. They missed my appointment @ 10 AM. I called 2 times and was reassured they were coming for my car. I was informed when I called at 3:30 they n time. They missed my appointment @ 10 AM. I called 2 times and was reassured they were coming for my car. I was informed when I called at 3:30 they now were not able to make it and actually Scott (?) was surprised my car wasn't picked up yet. He apologized and said tomorrow morning. The next day, a young lady was nice and efficient with the paper work but the inside of the car that she dropped off was disgusting and very dirty! There were food crumbs in the console and floor, sticky spray on the steering wheel and dash (like a soda was opened) straw wrapper in the door, hand and nose prints on the windows, ketchup on the floor mat, hair in the back seat. There was also a person's paperwork left in the middle console, maybe the guy before me?. I also took pictures as well. I actually cleaned the car out when I got it! There was NO way it was sanitized before I got it. As far as the service that was done it was done right. The estimate on my rear light was high compared to the Escondido Dealership. There were no issues when I dropped it off. More

by Jill Verified Customer Verified Customer

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Service They are nice people and knowledgeable. Always keep good communication with me. I will continue to trust them with all of my service needs for years t They are nice people and knowledgeable. Always keep good communication with me. I will continue to trust them with all of my service needs for years to come More

by mrzagon Verified Customer Verified Customer

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Switched to this dealership & very glad I did so. Thank you very much! Looking forward to my next service at Audi San Diego Thanks again! you very much! Looking forward to my next service at Audi San Diego Thanks again! More

by REHAN90 Verified Customer Verified Customer

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Poor communication - constant excuses and slow service I Poor communication - constant excuses and slow service I was told I needed to have extra work done. Once George realized I had an extended warrant Poor communication - constant excuses and slow service I was told I needed to have extra work done. Once George realized I had an extended warranty he said they need to approve. Might take a day or two. Well the following week I had to track him down to get an update. More

by JOE.SCAFIDI Verified Customer Verified Customer

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