George E. GUSHULAK II | Page 8

Cheerful and efficient I always have a terrific experience at this dealership. They are friendly, efficient, and thoughtful. I was in and out very quickly despite the strain I always have a terrific experience at this dealership. They are friendly, efficient, and thoughtful. I was in and out very quickly despite the strain created on all procedures by the pandemic. More

by Laura M Verified Customer Verified Customer

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Still have not corrected the problem w/the starting issue Q 5 would intermittently not start, was told it was starter by another foreign car repair, had it replaced, was not the starter. We replaced the batte Q 5 would intermittently not start, was told it was starter by another foreign car repair, had it replaced, was not the starter. We replaced the battery with the recommended replacement battery worked fine for about 3-4 months. Than same issue , would only click, starter would not engage. Brought the car to Audi San Diego, was told battery was good .....than they said need a special AUDI battery programed for the car $960.00! told them from internet research problem was a loose wire. Installed new battery, picked up car came home, next day car would not start, towed car back to dealer, few days later, was informed that they did not connect the alternator, that was the problem, came back to dealer, car wouldn't start at the dealer. Approx. week later was told was a pinched wire car was fixed, two days later car would not start again, wiggled the battery cables and car started, believe the problem is the battery cabling....or cellonide. Have not been back. PS understand with covid 19 they may have not been to full force but this has not be fun . More

by DAVID@STANSIGN.COM Verified Customer Verified Customer

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consistently disappointing The dealership/service center on MiraMar Road in San Diego fails to satisfy in both sales and service. After three years of using this dealership I fi The dealership/service center on MiraMar Road in San Diego fails to satisfy in both sales and service. After three years of using this dealership I find the leadership and/or practices used in the service department to be oddly below average. Even with an appointment service curstomers frequently wait for 30-45 min to drop off their car. I think the method used to process in-coming service customers is inefficient and the department probably also lacks effective leadership to implement improvement. Compared to the service at San Diego Mercedes, this Audi service department is pitiful. Likewise, sales is also lacking in good customer service. For example when I picked up my new etron , the battery was not charged. Why would I buy a vehicle with an electric option if I didn't want to use it? When I asked I was told the charging station is on the "other side" of the building and thus inconvenient for sales to use. The representatives were also poorly informed in general about the etron and gave incorrect information about charging. In fact, I returned later to the dealership to give them a lesson in how to charge the vehicle. Audi makes a quality car but if you buy, lease, or service one I suggest trying another dealership. I am glad I don't have to use this dealership anymore. More

by Etron owner Verified Customer Verified Customer

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Enjoyed AudiCare from Home Thank you for picking up my car from home for its annual AudiCare servicing. This was extremely convenient to make sure S6/Q7 are ready! Thank you for picking up my car from home for its annual AudiCare servicing. This was extremely convenient to make sure S6/Q7 are ready! More

by RAPHAEL_AGUIRRE Verified Customer Verified Customer

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Awesome, as always. I'm on my fourth Audi with this dealership, and it is always a pleasure coming to service my car. Thank you for taking such good care of me and my ca I'm on my fourth Audi with this dealership, and it is always a pleasure coming to service my car. Thank you for taking such good care of me and my car. More

by CHRISTINE.CUMMINS Verified Customer Verified Customer

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Disappointed every time I've been to Audi San Diego for service a few times, never again. I've been disappointed every time with the lack of professionalism and poor communic I've been to Audi San Diego for service a few times, never again. I've been disappointed every time with the lack of professionalism and poor communication. It's worth the extra miles to go to Audi Carlsbad. More

by MICHAEL.TREZZA Verified Customer Verified Customer

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hospitality Good and fast! The staff was very helpful, understanding, accommodating. A great experience! Daniel went above and beyond to help out. Thanks for your Good and fast! The staff was very helpful, understanding, accommodating. A great experience! Daniel went above and beyond to help out. Thanks for your great service! More

by NAM.SHIN Verified Customer Verified Customer

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Tire Changing Maladies My recent service at Audi San Diego was less than successful. One of the items accomplished was the replacement of all four tires with like-kind tire My recent service at Audi San Diego was less than successful. One of the items accomplished was the replacement of all four tires with like-kind tires. The person responsible for changing the tires marked all four wheels to such an extent that polishing compound needed to be used to remove most of the striations. Further, two of the wheels have permanent gouges in the surface face of the wheels and would probably require replacement. After a month of this being reported, there has been no resolution. Finally, when Audi inflated the tires, the "technician" over-inflated the tires and delivered the car in that condition. Audi clearly states (in the service manual and on the door frame) that the pressure is to be 39f/33r psi. All four tires were inflated to 47psi. A serious lack of attention to detail. I've used Audi of San Diego for a very long time and this is the first instance of them underperforming. More

by DESIGNWERKES Verified Customer Verified Customer

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Excellent service from start to finish Pleasant greeting at arrival, quick write up. Nice clean waiting area with refreshment. Service was completed promptly while I waited. Everything what Pleasant greeting at arrival, quick write up. Nice clean waiting area with refreshment. Service was completed promptly while I waited. Everything what tip top from start to finish. More

by SSPEISER Verified Customer Verified Customer

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GIT ER DONE GEORGE! I am SO pleased that I was assigned to George as my service advisor for my S5. He acts professionally and without any pretense or patronizing. I I am SO pleased that I was assigned to George as my service advisor for my S5. He acts professionally and without any pretense or patronizing. I have found that as a woman, some service advisors tend to be 'overzealous' in their repair/ service recommendations (Not Audi!). George always keeps me updated and explains things clearly. His knowledge and experience show through in every encounter, which confirms that both he and Audi care about my vehicle and my level of satisfaction. More

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