George Matthews
George Matthews at Russ Darrow Honda
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George Matthews

General Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
109 Reviews

I have been in the car industry for over 25 years. I still enjoy the smiles created from satisfied customers. In my spare time I love to barbecue while watching my Packers, Brewers, and Bucks play.

Dealership Experience

13 yrs, 9 mos

Industry Experience

34 yrs

4.5

109 Reviews

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109 Reviews of George Matthews

April 19, 2025

Dealership Rating
Employee Rating

Fantastic customer service. Knowledgable, helpful and fair. Will definitely be coming back to a Russ Darrow dealership to buy another car! More

by HTNOLIN
Recommend Dealer
Yes
Apr 20, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

April 14, 2025

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Very good. Professional service. Rowley is awesome, as well as Racheal. I always return. Convenient More

by MSEVANS988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

March 23, 2025

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Employee Rating

I have no problems with the personnel. I am disappointed with the key fob needing a new battery and that my car’s gas tank was almost on empty on pickup. That being said, everyone was very More

by msquiltingrn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerald Johnson, Daryl Robinson , Daryl Robinson

Mar 25, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 21, 2025

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I like the service they provide, they should add more shuttle drivers someone the wait is pretty long. More

by 211STILTS
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Recommend Dealer
Yes
Mar 25, 2025

Russ Darrow Honda responded

Thank you so much for your review! We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. George Matthews george.matthews@russdarrow.com

March 11, 2025

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Great service. Great vehicles. Didn’t expect to buy that day but the deal was great More

by Shahid_w
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Recommend Dealer
Yes
Mar 11, 2025

Russ Darrow Honda responded

Thank you, Shahid, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. George Matthews george.matthews@russdarrow.com

March 10, 2025

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The service was great. The staff was kind, caring, professional and knowledgeable. I would recommend this crew a thousand times over. More

by SHARRAE
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Recommend Dealer
Yes

Other Employees Tagged: Rowley Clayborn, Gerald Johnson

Mar 11, 2025

Russ Darrow Honda responded

Thank you, Sharrae! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

March 09, 2025

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I go past two other Honda Dealers near my home. I love the service I receive from Rachel she’s the best, so are the technicians. The service manager Jay and the GM George are great!! I will always More

by Delunakr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! Rachel, Jay and our team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

March 06, 2025

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Our sales consultant Porchia Woodson was outstanding and went above and beyond to ensure we received professional and kind guidance and care during our Honda purchase. Always with a smile. Thankful for Sa More

by JCRMJ1
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: AL COBB, Jonathan Stein, Porchia Woodson, Maddie Wojciechowski , Nastascia Elliott, Michael in Finance 5 stars

Mar 06, 2025

Russ Darrow Honda responded

John and Cheri, Thank you for taking the time to share your thoughts on working with Porchia, Michael and our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

February 25, 2025

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The employees including George, the general manger are incompetent and rude. The service department is untrained and George lies to cover for them. More

by dorineand7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Alondra Sandoval

Mar 01, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

February 12, 2025

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Employee Rating

Pleasant no pressure sales environment in a nice setting with people that were friendly to work with More

by JN10522
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Feb 12, 2025

Russ Darrow Honda responded

Here at Russ Darrow Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! George Matthews george.matthews@russdarrow.com

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