George O.

Unreputable, theyvdon't stand behind their word! Not a fan, wouldn't- recommend . George was especially smarmy Not a fan, wouldn't- recommend . George was especially smarmy More

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Despite the somewhat prolonged buying process, my car buying experience at this dealership was remarkably seamless. The team's transparency instilled trust from the start, and Ed Payne, an exceptional sa buying experience at this dealership was remarkably seamless. The team's transparency instilled trust from the start, and Ed Payne, an exceptional salesperson, went above and beyond to assist me, promptly addressing all my questions and concerns. I also had the pleasure of working with Frank in the Finance Dept who worked as quickly as possible to help with the paperwork as we closed the deal. More

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Very helpful especially Nik. Once we walked in he was very attentive. Shout out to Aldo, Mario and George for helping as well! Once we walked in he was very attentive. Shout out to Aldo, Mario and George for helping as well! More

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Beware from Yo-Yo Loans & Spot Delivery Ploys! !! Please don’t make the same mistake my family and I made. Do NOT walk out of here without a loan approval, not a pre approval. They will try to s !! Please don’t make the same mistake my family and I made. Do NOT walk out of here without a loan approval, not a pre approval. They will try to scam you by doing the whole yo-yo loan, and spot delivery scheme. Then when you try to defend yourself, they try to talk you down and belittle you. Two weeks after buying our car, on a Saturday night, our salesman, Big Mac, called us. He told my husband that there’s an issue with a missing document and we needed to come in to resign the contract. He told us to come in on Sunday, when usually dealers are closed. My husband said he couldn’t, as he’s super busy with work. A couple days later, my husband called the dealer to get more information, and try to make our first payment. He spoke with George in the financial department, who lied and said that he “thought” he called us (which he didn’t). He further informed my husband that the contract needs to be resigned due to the loan approval not going through. He told us we need to come in and sign a new contract with higher interest rates. They tried to play it off that it’s all they could achieve with my husband’s credit, and it’s not “that big of a change.” He said it’s not the car dealers fault our credit is what it is. That they knew if they didn’t let us take the car with the original interest rates in the contract, they would’ve lost our sale. When we said we wouldn’t be altering the original contract, they told us to return the car today. It was 6pm already and we have 3 young kids. George proceeded to look up our address to try and send someone to pick it up. My husband told them he can bring it back after tomorrow. At this point, I don’t even want the car anymore due to the negative experience thus far. We put down a large down payment (15K), and spent manyyy hours closing the original deal with them. We were told we were approved for the payment and interest rate we could afford and agreed upon. My husband even went in the following day after buying the car to finalize the rest of the paperwork and down payment. Not ONCE was the possibility of this just being a pre-approval mentioned before signing the papers and driving away. Had that been the case, we wouldn’t have left the lot. From what I’ve been informed, that’s illegal on their part. They were supposed to clearly state to us it is a “Spot Delivery”. In addition to this nasty ploy, while on the phone, George started to intentionally pronounce my husband’s name wrong, and talk to him with a nonchalant attitude. It is funny (and disgusting) how they were nice and accommodating when they were trying to close the deal; they could pronounce his name correctly then. At the end of the conversation, George told my husband he would call back shortly with more information on a solution, and he never did. My husband called back only to be answered by a voicemail. This is ridiculous. Thankfully this isn’t our first car purchase, so we know not all dealerships try to take advantage of people. This isn’t how you run a business, and I will make sure others know this before making our mistake. Luckily, I have found a consumer attorney and will be filing a claim with the FTC. More

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Nikhil was very kind and helped me find a car within my budget. He thoroughly explained what the car may come with and the added complimentary benefits that McGrath offers to anyone who purchases a car fro budget. He thoroughly explained what the car may come with and the added complimentary benefits that McGrath offers to anyone who purchases a car from them. Excellent service. More

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I really enjoyed my visit yesterday and the experience dealing with everyone, particularly Shane, Bob, and Danial, at McGrath Honda dealership in St. Charles was far above and beyond my best expectations. dealing with everyone, particularly Shane, Bob, and Danial, at McGrath Honda dealership in St. Charles was far above and beyond my best expectations. More

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I had an excellent experience with Harris from McGrath Honda. Harris is by far one of the best salesman I have ever had the pleasure of meeting, he goes above and beyond to make sure his customers are hap Honda. Harris is by far one of the best salesman I have ever had the pleasure of meeting, he goes above and beyond to make sure his customers are happy. He’s right there to help answer any questions you may have and make the process as seamless as possible! I would recommend anyone that is looking for a new or used car to go see Harris. More

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Everybody at the dealer was so helpful Jose Lozano and Dave grocer along with George the manager were great I will come back again and again Dave grocer along with George the manager were great I will come back again and again More

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My advice to you is to not buy a vehicle from this dealership. I recently purchased an older model Jeep and 2 days after getting it home it had starting issues. We literally had to have it towed out o dealership. I recently purchased an older model Jeep and 2 days after getting it home it had starting issues. We literally had to have it towed out of our garage the next week. I fully knew we would be taking a risk buying a 2007 vehicle but not 2 days later. The dealership did not do anything to help us. They claimed they could not find the problem other than a fuse after keeping it a week. We got an expensive tow bill to pay as they would only comp us for the fuse. We got it home and it immediately started doing the problem we had it serviced for. The problem they "said" they couldn't replicate. I am so incredibly disappointed. I have wanted a Jeep for over 20 years and unfortunately had to look at the older ones to be able to afford one. I bought this vehicle by myself and was talked into putting $2000 down of my savings into this $16,000 vehicle only to have it fail 2 days later. And then end up with a $200 tow bill 2 weeks later. If this was months out from the purchase I would feel differently. They want to sell cars and wipe their hands after that. So sad. I feel duped and they stood up to the sleazy car dealership reputation that is out there. The listing on the vehicle was also not advertised accurately. I drove over an hour from my home to go see it. It claimed the vehicle had no damage (a back bumper had a large, severe dent) would come with a hard and soft top (it only had the hard top) all interior mats (it had none) and stated nothing about a busted fog light. Even after all of the cosmetic inaccuracies, I decided to buy the vehicle and replace that ourselves. My dealer flat out told me they copy and paste descriptions. I should have known better by that point. My stupid mistake. I was also given 1 page out of 9 pages of the 3 month warranty I would receive for "big" stuff they would cover. I honestly think they left that out intentionally and had to go back and have it printed out in its entirety. The fun of a Jeep is taking the top and doors off. All 4 doors are seized and will not come off. They will not help with this. Again, cosmetic and we can have it done elsewhere, but very disappointing that they want nothing to do with you after you purchase a vehicle. Beware! More

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Worst dealer I have EVER dealt with. Did all the paperwork Wed July 7th. Still waiting for them to send the check to payoff my auto loan. Do NOT trust anything they say, it is all false. They bac paperwork Wed July 7th. Still waiting for them to send the check to payoff my auto loan. Do NOT trust anything they say, it is all false. They backtrack on everything, even if they have it all on camera telling you one thing and then the person that told you is "off" that day. They will tell you they aren't making money on your deal, trust me they are. Bryan the sales person was fine to deal with but George is only out to make a buck and doesn't care about the customer. Do yourself a favor and go elsewhere! More

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