Francisco H.

We have to express our sincere thanks to everyone that helped us with our situation, which was very complicated and unexpected. To the service dept guys who have to deal with the 2016 paperweight that was helped us with our situation, which was very complicated and unexpected. To the service dept guys who have to deal with the 2016 paperweight that was one of our trade-ins (tyvm blown timing chain 😭); To salespersons David Mann, who stayed late to finalize our 1st deal & Jordan Shoufer, who finalized our 2nd trade-in & new purchase; their Sales Mgr Lanell, who made things right when we weren't satisfied with our first purchase, and business advisor, Alan Conway, who had to stay late to finish our first set of paperwork and completed our second set of paperwork without complaint. Very impressed with your team! More

Helpful 0

Report | Print

First experience buying a car at a dealership even with all the things you hear about dealerships trying to haggle you with markups and crazy fees. Thanks McGrath st Charles.I didn't experience that with t all the things you hear about dealerships trying to haggle you with markups and crazy fees. Thanks McGrath st Charles.I didn't experience that with them. Bryan was my sales person and he walk me through everything and listen to everything I needed in buying this car. No haggling and no unnecessary markups. Ask for Bryan when looking at buying a car. More

Helpful 0

Report | Print

Despite the somewhat prolonged buying process, my car buying experience at this dealership was remarkably seamless. The team's transparency instilled trust from the start, and Ed Payne, an exceptional sa buying experience at this dealership was remarkably seamless. The team's transparency instilled trust from the start, and Ed Payne, an exceptional salesperson, went above and beyond to assist me, promptly addressing all my questions and concerns. I also had the pleasure of working with Frank in the Finance Dept who worked as quickly as possible to help with the paperwork as we closed the deal. More

Helpful 0

Report | Print

Steven and ed helped me get the car I want I am so happy with happy with More

Helpful 0

Report | Print

Great service and awesome team at McGrath Honda! Taha was my sales guy representative he made the process go by smoothly and was highly attentive of any concerns Taha was my sales guy representative he made the process go by smoothly and was highly attentive of any concerns More

Helpful 0

Report | Print

Third new vehicle from the dealership in less than two years! Fantastic experience, though I wish that their initial used-car evaluations are more realistic and does not involve so much haggling. I also years! Fantastic experience, though I wish that their initial used-car evaluations are more realistic and does not involve so much haggling. I also don't appreciate the mandatory "accessories" that a customer (that too, repeat) is bound to purchase. More

Helpful 1

Report | Print

Amazing experience buying through McGrath Honda! We are first time buyers and they took such great care of us and made sure to get us the best possible deal on our new car! Thanks to McGrath Honda m We are first time buyers and they took such great care of us and made sure to get us the best possible deal on our new car! Thanks to McGrath Honda my wife and our 6 children can can all fit safely in our new Honda odyssey!!! Highly recommend this dealership! More

Helpful 0

Report | Print

I can’t say enough about the service team, Including TJ and Brian as well as salesman, Derek with finance rep, Fernando. Each was professional, knowledgeable and at the same time friendly. I am always trea and Brian as well as salesman, Derek with finance rep, Fernando. Each was professional, knowledgeable and at the same time friendly. I am always treated as family! Thanks again McGrath Honda of St Charles, Mary Fritz More

Helpful 0

Report | Print

First I will say, I would go back to that dealer, and refer my friends or family to go as well. I am a 70 year old women and this is not my first car I have purchased, And I purchased it all by myself. refer my friends or family to go as well. I am a 70 year old women and this is not my first car I have purchased, And I purchased it all by myself. No input from my husband. So I want to say, I was treated with respect and everyone (well almost everyone) listened to all my questions and concern, I truly enjoyed working with Jimmy Stark. I would refer everyone to ask for Jimmy. He went above and beyond for me. I left something in the car I traded in and Jimmy put it in the mail to me. Now that's customer service. The ONLY negative thing I will add is, The fianace guy was not as friendly, I felt he was in a hurry and pushed the papers to me to sign and didn't want to give me time to look at them, That sort of hit a nerve with me. Robert was in the room for some of the paper signing and asked me if I had any questions, and the finance guy just kept shoving papers my way. So I had to make a comment about about it. So I mentioned to Robert that I guess I have to wait til after I finished signing to ask him a question . Besides the paper signing, Everything went Very well. More

Helpful 0

Report | Print

JARVIS IS YOUR GUY! !! ASK FOR JARVIS WHEN YOU STOP INTO MCGRATH HONDA OF ST.CHARLES. IN ADDITION TO JARVIS, MY EXPERIENCE WITH EVERYONE WAS GREAT!! !! ASK FOR JARVIS WHEN YOU STOP INTO MCGRATH HONDA OF ST.CHARLES. IN ADDITION TO JARVIS, MY EXPERIENCE WITH EVERYONE WAS GREAT!! More

Helpful 0

Report | Print