George Okoth | Page 23

I purchased my KIA TELLURIDE at South Dade KIA back in February 2020, the car itself deserves 5 stars and has been one of the best cars I've ever had. My ONE STAR review is not for the brand KIA but for t February 2020, the car itself deserves 5 stars and has been one of the best cars I've ever had. My ONE STAR review is not for the brand KIA but for the management at this dealer ship. They are all nice and helpful while you are there to purchase a car, but once you step off the lot and they have your money, they forget what customer service is. My story starts after an accident and my Telluride is declared a total loss. Which by the way, the car saved my life and has the best safety and crash ratings of any car; again my issue is the management at this dealership and not the Telluride. When I purchased the Telluride at this dealership I added the GAP & EXTENDED WARRANY package, which totaled about 2K, but since my car was payed completely off by the insurance company and the GAP and extended warranty were never used, I am entitled to a 100% refund of the GAP and extended warranty that the dealership sold me. Remember ladies and gentleman, these extra packages the finance people offer at the dealership are not offered by KIA, they are offered and benefit the pockets of the dealership. After I received the pay off letter from the bank/lender I was told by someone at South Dade KIA to send an email with supporting documentation to a specific email, after having done that it's been over a week and I've yet to receive a confirmation email or any sort of acknowledgment that they've received my email. This leads me to my main issue with this dealership, I've called dozens of times and only get as far as talking to the operator, when ever I do get transferred to someone in accounting or management it rings and says that they are on another call and sends me to a full mailbox. It's been over a week since I started calling and this mailbox remains full. Worst of all there was one day that I called over half a dozen times and each and every one of my calls was ignored and sent straight to this full mailbox. As a past customer and someone who's looking to recover my 2K, it is irritating and frustrating to be ignored. It's unacceptable that no one there other than the operator (who I do not give fault) does not take 5min tops to speak to me and provide me with some confirmation and information on my refund claim. Employees and management at South Dade KIA should learn to take care of all their customers not just the ones stepping in the door to buy/lease a car. I caution anyone thinking of purchasing any additional packages/insurance such as GAP and the Extended Warranty to first consider my experience and take that into account before making any decisions. Consider going to another dealership where their customer service is better than at this place. I hope this review helps others and catches the eye of someone at South Dade KIA and they do something to improve customer service and get back to me with some assistance and much needed information on my claim. More

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Marcello is the best! He helped the process run smoothly and truly works with the customers and does what is best for the customers instead of caring about having a sale. and truly works with the customers and does what is best for the customers instead of caring about having a sale. More

by DSINAWI Verified Customer Verified Customer

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The salesman George Okoth is very professional, trustful, dnd reliable. And all other technician in the service department are also very nice, such as Juan, joshuo, Luis, Steven, and Alberto. dnd reliable. And all other technician in the service department are also very nice, such as Juan, joshuo, Luis, Steven, and Alberto. More

by SQHUI123 Verified Customer Verified Customer

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Excelente experiencia. Puntual el vendedor y muy claro a la hora de efectuar el cierre. No tengo queja alguna. Los recomiendo ! Súper satisfecho . Buena compra. la hora de efectuar el cierre. No tengo queja alguna. Los recomiendo ! Súper satisfecho . Buena compra. More

by JWLEONM Verified Customer Verified Customer

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They were up front, friendly and found the exact Telluride that I was looking for. The sales process also went very smoothly. Everyone was great! Telluride that I was looking for. The sales process also went very smoothly. Everyone was great! More

by Rudy C Verified Customer Verified Customer

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Good attention and straight forward. No surcharges or other tricks. Nice shopping experience and organized the car we wanted in minimum time. Would recommend again. other tricks. Nice shopping experience and organized the car we wanted in minimum time. Would recommend again. More

by A.WALSER Verified Customer Verified Customer

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I had a very enjoyable experience at this dealership with the entire process. Everyone was courteous and professional, especially my sales rep George Okoth. He was very knowledgeable about all the models I the entire process. Everyone was courteous and professional, especially my sales rep George Okoth. He was very knowledgeable about all the models I was interested in as well as patient with me! More

by RUNNINGNINJAMIAMI Verified Customer Verified Customer

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We ordered a new Telluride Nightfall edition in August & it arrived in December. It arrived just as ordered. George was wonderful about keeping us updated on the progress. The whole team was very accommo it arrived in December. It arrived just as ordered. George was wonderful about keeping us updated on the progress. The whole team was very accommodating. More

by HOFFMANWLT Verified Customer Verified Customer

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George was excellent to work with - kind and professional. He was very helpful and diligent in getting us the car we wanted. Highly recommend him. professional. He was very helpful and diligent in getting us the car we wanted. Highly recommend him. More

by FRANCES21 Verified Customer Verified Customer

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Our family has leased & purchased 7 Kia’s and 1 Newly Used Dodge from this dealership. We have built a special relationship & highly recommend them. Used Dodge from this dealership. We have built a special relationship & highly recommend them. More

by PROFVERNONJONES Verified Customer Verified Customer

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