George Palmer | Page 18

We love this dealership and will always go back. Kyler was the absolute best. We went in April and met with him. Went on a test drive in an Ascent. It was it the model we were hoping for but Kyler t Kyler was the absolute best. We went in April and met with him. Went on a test drive in an Ascent. It was it the model we were hoping for but Kyler took care of that. We put in a custom order and while we were waiting, Kyler kept in touch with us with updates as he said he would. When the car arrived it was a very easy process. If you’re in the market for a Subaru go to Subaru superstore if surprise AZ and ask for Kyler you will not be disappointed! Thanks Kyler! More

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Everyone at this dealership is so welcoming, understanding, patient, and thorough! I was kept informed throughout the ordering and purchasing process. Alex was so informative, and he reviewed al understanding, patient, and thorough! I was kept informed throughout the ordering and purchasing process. Alex was so informative, and he reviewed all the facts and details necessary to make sure I was comfortable with my vehicle. He also was understanding when I had questions, no matter how trivial. Additionally, George was so thorough and patient in going through the several documents in the purchase process. He took his time to explain, and even reexplain if I had questions, each of the items so I developed a sufficient understanding. Overall, the staff at this dealership have gone above and beyond any dealership I’ve worked with before to provide a superior buying experience. I’m so thankful for their assistance in helping me drive away in a brand new Crosstrek! More

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Caleb, and all the team members here, made our decisions and options so easy. We never felt pushed or pressured to rush into anything and left with exactly what we wanted! Caleb took such good care of us, e and options so easy. We never felt pushed or pressured to rush into anything and left with exactly what we wanted! Caleb took such good care of us, especially with us not being together to make the final decision. Absolutely loved working with him. More

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This is our second time buying a car with this dealership. Did not think it could go better this second time around, but it did. Kyler is fantastic—incredibly professional and friendly. George was dealership. Did not think it could go better this second time around, but it did. Kyler is fantastic—incredibly professional and friendly. George was a pleasure to work with as well. Both sales and service at this dealership exceed our expectations every time—we may only buy Subarus! More

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The whole staff is wonderful to work with. Thanks for making the deal happen! Would recommend! Thanks for making the deal happen! Would recommend! More

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As a single female buying a car can be overwhelming and scary. It's ALOT of money and a huge commitment. Having a wonderful experience with a car dealership is everything and these guys were patient and br scary. It's ALOT of money and a huge commitment. Having a wonderful experience with a car dealership is everything and these guys were patient and broke down everything in writing. I didn't feel overwhelmed and was treated with the utmost kindness and respect. The majority of the transaction was over the phone so I didn't have to sit there and it gave me time to ponder and make the right decision for what works best for me. Chris Thom was my go to guy. Go here you won't be disappointed! More

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Travis Gudknecht and the entire team always provide a great experience. I've bought 3 cars from this dealership and I'm always pleased. It's a low pressure environment and I highly recommend the team h great experience. I've bought 3 cars from this dealership and I'm always pleased. It's a low pressure environment and I highly recommend the team here. More

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Christopher Thom went above and beyond. He even came to my home to pick me up so I didn't have to worry about getting my previous car back home. He wasn't at work the day I called him, so h He even came to my home to pick me up so I didn't have to worry about getting my previous car back home. He wasn't at work the day I called him, so he also helped me on his day off to make sure this was a quick and smooth transaction. He was like a real person and not a typical salesperson like I have had with past purchases. He made the process fun and enjoyable! He was prepared and very efficient. He was very patient with me as he showed me how to operate this new car. I highly recommend working with Chris if you need to buy a car. The whole process went very quickly as most of the work was done from my home and I pretty much just had to come in and sign the paperwork. Financing was awesome also. I worked with George Palmer. Finance people in my past tended to be very business like and no fun. George was great, yes it was business, but he didn't make me feel intimidated at all. He also was well prepared and very efficient and worked hard to get the best loan for me within my limits. He also explained everything really well so I could understand and knew what I was signing. This Subaru store is a great place to buy your car! The atmosphere all around is very pleasant. It is also a very clean organized store. Well, I probably could say more, but I will end. I really don't have any negative words as the whole experience was great! More

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The whole experience was great. Kyler was an absolute pleasure to work with and made the whole process easy and enjoyable. Would recommend anyone looking for a Subaru to ask for Kyl Kyler was an absolute pleasure to work with and made the whole process easy and enjoyable. Would recommend anyone looking for a Subaru to ask for Kyler at Subaru Superstore of Surprise. More

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Walked into Subaru Superstore, Surprise, on a whim while hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what th hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what the biggest Subaru was all about. Met with Chris Thom. He listened to our concerns about purchasing a vehicle in this day and age. He was transparent, kind and very knowledgeable about all things Subaru. We had test drove and visited many of the other car dealerships, but immediately felt comfortable and like we were being "heard", not just "listened to". He was more concerned with our needs than the traditional bottom line. Due to the excellent customer service, and overall transparency and the feeling we got, we took a test drive in an Ascent in our price range. Chris gave us privacy to discuss the purchase, let us take our time to debate all that we had seen and experienced without pressure. Needless to say, we left with the car! We have purchased many cars and for the first time felt that we had zero buyers remorse due to the customer experience at Subaru Superstore in Surprise! Would definitely buy a car from Chris and this dealership again and highly recommend to everyone we have talked to! George Palmer was our finance guy and he was clear, transparent, and took his time to also hear our questions and respond with clarity. We have never laughed, and smiled our way through buying a car, but these two went above and beyond to ensure that we got what we wanted without the pressure of pushing "more". 15/10 would do it again! More

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