George Riker

Let this serve as an update to below: Since leaving the below review, George the GM of Arrigo reached out to me. I emphasized my concerns, he heard me out and offered anything that would make the deal righ below review, George the GM of Arrigo reached out to me. I emphasized my concerns, he heard me out and offered anything that would make the deal right. George not only made the deal right but went, what I feel above and beyond to make an unhappy customer a very happy one. High five George for making a situation a lot better ✭✭✭✭✭ I reluctantly left 1 star, there was no option to leave zero stars because that’s how I was treated or more like neglected. I purchased a Ram on a Sunday and didn’t receive it after flaw I found with one of the rims. I was told by Vince the head of sales for 47 yrs that there is sooo many rims on site that they can have it swapped out. Instead I was told that another third party company comes and fixes it. So now I told him so there’s going to be another day just for them to come out and then another day for them to see if it can be repaired and he swore that would be the case and after I mentioned to him, if you had sooo many of these rims on site then why not just swap it and you as the dealer can make a repair to the defective rim. That would have made to much sense. I honestly think that he may have thought that it was a good idea but because he didn’t think of it and wouldn’t admit that, that would be a better solution for the customer who made the purchase. He dished out a bunch of xx so he has all the good lines over all those years of lying to people. Truth is the truck was never even cleaned until I had to ask multiple times as to when the truck would be cleaned. Then after speaking to my sales rep Shelby, who told me that she took a hose to it ti clean it. The sales rep washes the vehicles here. So very not professional. After making several complaints about the service, a received an email from Cesar one of the sales lead guys who then says in his email that,”he has the perfect vehicle for me, & videos him in their lot showing me all different vehicle.” He never even knew that I was complaining about the rim issue and tried to sell me a different vehicle. Just another example of all the mis information that this dealership portrays. They don’t even know what’s going on all they do is try and sell without resolving any of customers issues the proper way. Maybe you guys can read this and have a company meeting about it and maybe show Vince how to communicate to customers, because that’s all I wanted, just to be informed during the process and not lied to like he does so very well for 47 yrs of lying experience. THIS PLACE SHOULD HAVE A HUGE BUYER BEWARE SIGN AS YOU PULL IN. Also all add on fees snuck in as you are ready to sign here. I really liked the truck and that’s why I ended up following thru with this purchase. Otherwise I honestly regret the entire experience with ARRIGO. This place is NOT owned by the original ARRIGO family, it’s all corporate now and they really don’t give a xxxx about their customers. They knew they effed up because they didn’t even apply an ARRIGO license plate frame to the truck. Good thing because it wouldn’t have made it to my home. Truck description stated that there is Goodyear tires and a deep tinted on the windows. Which I was also told that the description was copied and pasted from the Dodge dealership. So another screw over on the customer. More

by BEC326 Verified Customer Verified Customer

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My name is Leandro Alonso and i took my daytona 392 there for service and at first there was a misunderstanding because i got a screw stuck in the sidewall there at the arrigo west palm. Cornell,Bill, Juan, for service and at first there was a misunderstanding because i got a screw stuck in the sidewall there at the arrigo west palm. Cornell,Bill, Juan, Pasqual, Anthony Duval were quick to resolve the issue and help me get back on the road quickly and safely. Good job guys!!!Thank you so much im so greatful. More

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I purchased my third vehicle from this dealer, in less than a week after this purchase the car breakdown on me I called the service department for assistance, I was told someone will give a call back to h than a week after this purchase the car breakdown on me I called the service department for assistance, I was told someone will give a call back to help solve the issue that was a lie, I contacted my salesman CJ for assistance he stated due to the fact that I didn’t purchased an extended warranty whatever happened I’m on my own. I don’t think it’s fair to be treated that way regardless I’m a long term customer or not, my case shouldn’t be addressed so poorly more consideration should be given, I’m so embarrassed I have been mocked by my friends whom I advised to consider this dealership for his next purchase. More

by MAXODONATIEN Verified Customer Verified Customer

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Takes way to long when they dont need too too too too too too too too too More

by bigsibde63 Verified Customer Verified Customer

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The parts guy was really helpful in finding my 1993 jeep wrangler parts to make my day wrangler parts to make my day More

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