Mike Roberson

I am happy to say that in spite of some initial hiccups with my previously enjoyed 2022 Grand Wagoneer, the management, service department and sales moved heaven and earth to remedy the issues with my vehi with my previously enjoyed 2022 Grand Wagoneer, the management, service department and sales moved heaven and earth to remedy the issues with my vehicle and get me back on the road as quick as possible. My salesperson Shane Mallonee was responsive even on his day off and got into gear the moment he heard I was having issues with my vehicle and saw through with what he said he was going to do until I was back in my vehicle and down the road. Bill Shaw in management called me directly after my previous review and assured me that he would be following up personally with my vehicle and working with the service department to make sure I got back into it before my roadtrip tomorrow. Also, he added me to a group text with the service advisor working on my vehicle and himself in the chat with me, so we could all be on the same page together. This is excellent customer service and represents something rarely found in the car business or anywhere else. In the service side, Calvin and Mike did a great job staying in communication with me and letting me know where parts were in transit and what was being down to remedy the issues I was having with my vehicle. Mike went on a test drive with me after I returned to retrieve the vehicle to personally show me what had been done and to see that the vehicle was driving correctly. All around I had a fantastic experience with this purchase and even with the service issues with the vehicle, I'm assured in knowing that in the future if something presents itself, these folks are going to be in my corner to make sure I'm back on the road as quickly and agreeably as possible. More

by CHRISFERRIN87 Verified Customer Verified Customer

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The service was excellent and the service writer was courteous and showed that he knew what he was doing courteous and showed that he knew what he was doing More

by MCSpencer Verified Customer Verified Customer

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Service is a nightmare and the employees don't seem to care, including the service Director that could care less. I have given them 3 chances & I'm done. Reported to the manufacture too. Go elsewhere care, including the service Director that could care less. I have given them 3 chances & I'm done. Reported to the manufacture too. Go elsewhere! More

by stevesagas Verified Customer Verified Customer

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