Bill Power

On June 10, I brought my 2024 Jeep Grand Cherokee to Arrigo West Palm Beach for a recall. During the inspection, I was told I needed four tires, a fuel induction service, an alignment, and cabin and eng Arrigo West Palm Beach for a recall. During the inspection, I was told I needed four tires, a fuel induction service, an alignment, and cabin and engine air filters. I made it clear that I was only interested in the tires and alignment and requested a detailed quote. Samantha initially texted me, "With tax everything comes to $937." After I told her I had received a lower quote from Tire Kingdom and would simply decline the work if Arrigo couldn't match it, she called me around 2:46 p.m. and said her manager agreed to comp the alignment. She then sent an updated quote of $827.95, texting, "A little cheaper than Tire Kingdom. How's that for you?" To avoid confusion, she later confirmed in writing: "So I'll get you in for tires and alignment. No to the rest right?" I replied, "Correct, thank you." Based on those conversations and written quotes, I authorized the work. When I returned on June 12 to pick up my vehicle, I was unexpectedly presented with a bill for $993. I explained that this was not the amount I had agreed to and that Samantha had represented her quoted amounts as final totals that included taxes and fees. Instead of addressing the discrepancy professionally, Calvin responded by asking if I understood that taxes apply everywhere, "like at Publix." The situation escalated as Calvin, Bill, Brad, and service manager Cornell became dismissive and confrontational rather than trying to understand why I was confused by the dealership's own pricing error. The most shocking part of this experience was hearing Cornell state, verbatim, "I don't give a xxxx, give him what he wants and get him the xxxx out of here." No customer should ever be spoken about that way. I appreciate that General Manager George, acknowledging that this behavior was unacceptable. However, there was no reason for multiple employees to dogpile, degrade, and disrespect a loyal customer over a mistake that originated from their own staff. I have retained all of the text messages documenting the quoted amounts, services authorized, and timeline of events. If you choose to service your vehicle here, get every quote in writing and confirm exactly what work you are approving. More

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My name is Leandro Alonso and i took my daytona 392 there for service and at first there was a misunderstanding because i got a screw stuck in the sidewall there at the arrigo west palm. Cornell,Bill, Juan, for service and at first there was a misunderstanding because i got a screw stuck in the sidewall there at the arrigo west palm. Cornell,Bill, Juan, Pasqual, Anthony Duval were quick to resolve the issue and help me get back on the road quickly and safely. Good job guys!!!Thank you so much im so greatful. More

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BILL POWER was the best setvice tech I have every had. . I will go back there again . I will go back there again More

by fvkristinlee Verified Customer Verified Customer

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Was great got discounts as I was told jc worked with me best he could ! I couldn’t have asked for better service! best he could ! I couldn’t have asked for better service! More

by RIDME497 Verified Customer Verified Customer

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I purchased my third vehicle from this dealer, in less than a week after this purchase the car breakdown on me I called the service department for assistance, I was told someone will give a call back to h than a week after this purchase the car breakdown on me I called the service department for assistance, I was told someone will give a call back to help solve the issue that was a lie, I contacted my salesman CJ for assistance he stated due to the fact that I didn’t purchased an extended warranty whatever happened I’m on my own. I don’t think it’s fair to be treated that way regardless I’m a long term customer or not, my case shouldn’t be addressed so poorly more consideration should be given, I’m so embarrassed I have been mocked by my friends whom I advised to consider this dealership for his next purchase. More

by MAXODONATIEN Verified Customer Verified Customer

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PROFIT over people • Recall Service: My vehicle was kept for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires ne for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires new tires. It only has 24,000 miles, and the recall (suspension-related) was completed at 21,000 miles. • Neglected Service: It appears the vehicle alignment was not performed during the recall service, leading to the current tire issue. This is not a normal maintenance item that should have been overlooked. • False Promises: I was misled regarding price matching. Your dealership advertised a willingness to match competitor prices, but this was not the case when it came to tire pricing, specifically the advertised price at Pep Boys. • Deceptive Discounts: The advertised 15% service department discount for veterans and first responders is incredibly misleading. The discount apparently does not apply to essential services like tires and alignment. This feels particularly disingenuous. Overall Experience: These repeated incidents paint a clear picture of a business that prioritizes profit over customer satisfaction. The lack of transparency and willingness to address basic concerns is unacceptable. More

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Bryan Herman and all the people at Arrigo treated me with the upmost professionalism GREAT experience the upmost professionalism GREAT experience More

by nette151 Verified Customer Verified Customer

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Got the job done, good customer relation, I have no complain regarding them, I like my service adviser. complain regarding them, I like my service adviser. More

by Ellie Verified Customer Verified Customer

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I dropped in for an oil change, no appointment on a Saturday. I was told it could take 2-3 hours. It was done in a 1 hour. Saturday. I was told it could take 2-3 hours. It was done in a 1 hour. More

by jsskman Verified Customer Verified Customer

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Bill was great! He was on top of everything my Jeep needed for service. Highly recommend. He was on top of everything my Jeep needed for service. Highly recommend. More

by Jody yablon Verified Customer Verified Customer

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