George Sousa | Page 8

Having lost my long time Dealership (NSVW)I was hesitant to visit with Kelly VW. However, to our surprise we recognized some employees from NSVW, and, have had first class service from Kelly - a real pleasu to visit with Kelly VW. However, to our surprise we recognized some employees from NSVW, and, have had first class service from Kelly - a real pleasure to work with, a great dealership. More

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George was great to work with ~ we hadn't bought a car in 6 years and it was such a positive experiences. We highly recommend their dealership. 6 years and it was such a positive experiences. We highly recommend their dealership. More

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George and the entire team at Kelly Volkswagen were extremely helpful during my recent purchase of a 2011 Jetta. From the start, they were considerate of my concerns and honest and consistent about wha extremely helpful during my recent purchase of a 2011 Jetta. From the start, they were considerate of my concerns and honest and consistent about what they could offer. It was also important to me that they acknowledged the choice in I had in dealerships. At the end of my first visit, they gave me a pricing offer that I truly couldn't refuse. During the remainder of the process, George was very thorough and also patient (I was starting a new job and was a little difficult to reach!). The woman I spoke with from the financial team was wonderful and I felt as if all my questions were answered. I am obsessed with my new Jetta, and honestly look forward to my morning commute! More

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After researching new cars for some time, I decided on a VW Sportwagen TDI. My dilemma was finding a dealer. To my surprise and delight I found that Kelly Automotive Group had opened a VW dealership. I VW Sportwagen TDI. My dilemma was finding a dealer. To my surprise and delight I found that Kelly Automotive Group had opened a VW dealership. I have owned 17 vehicles over the years, now 18, and 11 of them have been purchased from a Kelly dealership. I had service and sales issues with all but one of the other 7 vehicles I purchased elsewhere. My experience with other Kelly Automotive Group dealership's service and sales departments has now made my purchase choices easy when looking for a dealer. Go to Kelly! I would not have even considered VW seriously if it were not for Kelly owning the dealership. I have to go a little bit out of my way to go to the VW dealership, but I know it's worth the extra drive time. My experience so far - (I purchased the car three weeks ago) - has been typical Kelly for me. A respectful sales staff and an efficient service staff. My experience with my sales consultant, George Sousa, only reinforced my appreciation of the "Kelly culture". The negotiating experience was not intimidating, and the delivery was smooth. He has followed up with me several times to see how things were going. Eryn also added positively to the purchasing experience with her professional walk-through with me about the financial details. The only reason I have current knowledge of the service staff at this dealership is due to me wanting to have some additional equipment added to the car - the Sportwagen TDI is great by the way. Three other people were waiting for their cars while I was there. We started talking, two others had bought cars from Kelly before and had had similar good experiences. The third person was a first-timer who regretted not going to Kelly before. While waiting, Avery,the service adviser, stopped by frequently to talk to one or two of us about the progress on our cars. He even offered rides home with a return later if any of us felt that we were waiting too long. If there are better dealerships out there, I haven't found them. More

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