Gerald Franti | Page 5

Exceptional! Gerald and Dave did an excellent job locating the exact vehicle I was looking for. The sales process was seamless and was handled efficiently. This wa Gerald and Dave did an excellent job locating the exact vehicle I was looking for. The sales process was seamless and was handled efficiently. This was my 2nd purchase with Lexus Wayzata and I highly recommend them! More

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Overall Great Experience!! Ahead of the end of our lease, we met with Gerald to go over options to decide if we would buy, lease a new car, or just turn our current leased car i Ahead of the end of our lease, we met with Gerald to go over options to decide if we would buy, lease a new car, or just turn our current leased car in. Gerald is the best! He is knowledgeable, thorough, fun, honest, and is exceptional in his ability to ensure you understand every aspect of purchasing or leasing a vehicle. Afterward, he continues his high-level service by following up re new vehicle plates and ensuring any additional questions that may have come up are answered. He is exceptional. The dealership is impressive. They definitely make an effort to ensure the customers’ comfort. The waiting area is clean, comfortable, and stocked with a nice variety of refreshments and treats, as well as a good selection of newspapers and magazines. From past experience, the service department is also very good. The other staff interactions were also at a high level. Becky made the financial process quick and simple. Eric was extremely thorough, knowledgeable, friendly, and went out of his way to ensure we understood the car’s features, technology, etc. We had a great experience and would highly recommend the Wayzata Lexus dealership! More

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An amazing experience! We purchased a pre owned RX350 and had an absolutely fantastic experience. Our sales person, Gerald, was knowledgeable, friendly, fun, and took his ti We purchased a pre owned RX350 and had an absolutely fantastic experience. Our sales person, Gerald, was knowledgeable, friendly, fun, and took his time making sure we not only loved what we found but knew every detail of the vehicle. There was never any pressure and every single question we had was answered. Jim, Mark and Jean rounded out our experience, making sure we had all the details we needed. After this vehicle purchase, I can't imagine buying a car anywhere else. I'm a first time customer who urges everyone to give this dealership and brand a try! More

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Pleasent and infrmative experience Wayzata Lexus is a very pleasant environment from the physical facility to the professional and informative staff. Gerald Franti was out sales person Wayzata Lexus is a very pleasant environment from the physical facility to the professional and informative staff. Gerald Franti was out sales person who seemed less like a salesman and more like a friend helping us find and purchase the right vehicle. He was just as interested in getting to know us as individuals was helping us find the right car. Our hope is that Gerald will be around long enough to assist us with our next Lexus purchase. More

by D Bennett Verified Customer Verified Customer

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They were great!! The entire process was easy and quick. The entire crew was responsive and friendly. Very pleased with this dealership. Demonstration of the technology The entire process was easy and quick. The entire crew was responsive and friendly. Very pleased with this dealership. Demonstration of the technology and operation of vehicle was complete. More

by Lexmann,Charles 64 Verified Customer Verified Customer

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2nd NX and love it!! Traded a 2016 NX up to a 2019 NX and had the usual 5 star buying experience from Lexus of Wayzata. From the uncomplicated paper work to the easy and f Traded a 2016 NX up to a 2019 NX and had the usual 5 star buying experience from Lexus of Wayzata. From the uncomplicated paper work to the easy and fun delivery of the vehicle is why we will keep coming back. Thanks Lexus of Wayzata More

by KATHYBOORSE Verified Customer Verified Customer

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"Salesman saves the day" My vehicle delivery was delayed, I had hoped for my vehicle for Christmas but some logistical problems in transit prevented it. The updates from my s My vehicle delivery was delayed, I had hoped for my vehicle for Christmas but some logistical problems in transit prevented it. The updates from my salesman along the way together with his personal management of the dealer installed options and delivery preparation made the experience ultimately very positive. I have purchased multiple new vehicles from this dealership and have always had a positive experience. More

by John Walters Verified Customer Verified Customer

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Great buying expereince If it was not for Ben we would not have come back to buy a car. My husband come in to get new keys for my old car. My husband drives semi and was dres If it was not for Ben we would not have come back to buy a car. My husband come in to get new keys for my old car. My husband drives semi and was dressed in his work clothes. Ben approached him and started talking to him. They ended up talking about used cars and costs. My husband told him we were not interested in buying right now but would talk to me (his wife). We ended up coming in the next day and spoke to Gerald (Ben was out of the office). My husband told Gerald we wanted a black on black car - and were not interested in anything else. Gerald asked if we might be interested in a hybrid - we both said no. But he started explaining the hybrid, how it worked, the amenities it had, etc - it peaked our interested. Gerald grabbed keys for a black-on-black car and the hybrid. We ended up driving the hybrid and loved it - and it wasn't black! We said we were not interested in buying that day and would get back to them. We ended up calling back later that day, put money down and set up a date to pick up the hybrid. Gerald was very information, helpful and just a kind person all the way around. He was not pushy but educated us so we made a fully informed decision before buying a car. Gerald told me that Lexus would try and match the interest rate I received from my bank. So I called the finance department and spoke to Jim. He was very helpful - we walked through what Wells Fargo told me. Lexus matched the rate - so I financed through Lexus. Jim was very helpful, friendly and not pushy. He got back to me quickly - within a few hours. When we came in to pick up the new car, we finished our paperwork with Becky. She walked us through all the possible protection options we could add to the car - we ended up getting a couple of them. She was happy, personable and very easy to work with. My first Lexus is a 2005 ES330 - I've never had any major issues - so we decided to keep this car and not trade it in. I tend to keep my cars for a long time - but the reliability with a Lexus, it only makes sense. This is our second experience buying a Lexus - both have been great (the first one was a Maple Wood)! Scot and I would like to thank everyone involved with our new car and thank them! Happy New Years!! More

by J Backes Verified Customer Verified Customer

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They are very professional, they have the knowledge Everyone there were very friendly, helpful, organized, patient,and getting things done very friendly.i definitely recommend this place to anyone.they Everyone there were very friendly, helpful, organized, patient,and getting things done very friendly.i definitely recommend this place to anyone.they have an excellent service More

by ROSALBARB53 Verified Customer Verified Customer

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Oil change and leather seat repair The service is great and informative. The loaner cars however are dirty and appear to rarely be wiped down let alone cleaned with any regularity. The service is great and informative. The loaner cars however are dirty and appear to rarely be wiped down let alone cleaned with any regularity. More

by HSCHMITZ10 Verified Customer Verified Customer

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