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Gerald Schiller
Gerald Schiller at Russ Darrow Nissan of Milwaukee

Gerald Schiller

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
10 Reviews

Dealership Experience

5 mos

4.5

10 Reviews

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10 Reviews of Gerald Schiller

July 21, 2025

Dealership Rating
Employee Rating

Knowledge respectful informative skilled helpful & sensitive in understanding of my situation . kept me well informed about what was found More

by sandkay26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Cyrus Farahbakhsh, Erin Poulos, Shaun Sellers

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Jul 22, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen matt.hansen@russdarrow.com

July 15, 2025

Dealership Rating
Employee Rating

Visited multiple times. The remodeled waiting area is cold, loud and uncomfortable. I also didn’t like having sales staff try to upgrade me to a new car the last two times I More

by CAROLINE.MARTINI2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Travis Wise

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Jul 18, 2025

Russ Darrow Nissan of Milwaukee responded

We're sorry to hear about your experience, Caroline, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Matt Hansen matt.hansen@russdarrow.com

July 15, 2025

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Employee Rating

Didn’t appreciate not getting a courtesy wash after my service not good look at all More

by jbooker77.jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 18, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address this issue with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Hansen matt.hansen@russdarrow.com

July 11, 2025

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Employee Rating

I came in and had a condenser replaced in my truck. Picked it up, drove it the next day and had transmission fluid blow all over my engine and all over my rims due to a mechanic, not tightening one of More

by Kenya.stafford01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gerald Schiller

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Jul 12, 2025

Russ Darrow Nissan of Milwaukee responded

Kenya, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing to provide more details, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Hansen matt.hansen@russdarrow.com

July 07, 2025

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Employee Rating

My service Rep Gerald was so pleasant and made my morning! Kudos to my Technician as I watched him service my car with great care! More

by MQS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

July 04, 2025

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Employee Rating

Gerald was very informative and although the service person working on my truck forgot to reset my mileage maintenance reminder he did it himself. I appreciate that. More

by Yvonne Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Travis Wise

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Jul 06, 2025

Russ Darrow Nissan of Milwaukee responded

Yvonne, Thank you for your business and this review. We're pleased to hear that Gerald and our team were able to serve you and demonstrate our commitment to excellent service. If there is anything we can assist you with in the future, please let us know. Matt Hansen matt.hansen@russdarrow.com

June 24, 2025

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Employee Rating

Explained exactly what had to be done and why. Also arranged a ride so I could go home and leave my car. Very pleased with your service More

by JAREICHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Hansen matt.hansen@russdarrow.com

June 23, 2025

Dealership Rating
Employee Rating

They were very nice and kind and good personality but they took the time to answer my question. More

by DENASMIT456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Cyrus Farahbakhsh, Erin Poulos, Shaun Sellers

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Jun 23, 2025

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

June 16, 2025

Dealership Rating
Employee Rating

They were able to get the new trans programed that I had put in along with the TCM. More

by randdautorepair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen matt.hansen@russdarrow.com

June 15, 2025

Dealership Rating
Employee Rating

We have been taking our cars for service here for 11 years and are extremely satisfied with their service dept. We have also purchased two cars at this dealership and have been very happy with our deal More

by Suetholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Cyrus Farahbakhsh, Erin Poulos, Shaun Sellers

Report | Print
Jun 15, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen matt.hansen@russdarrow.com

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