Gerald Seaborn
Gerald Seaborn at Med Center Mazda

Gerald Seaborn

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.7
6 Reviews
4.7

6 Reviews

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6 Reviews of Gerald Seaborn

July 26, 2025

Dealership Rating
Employee Rating

Everyone was extremely knowledgeable and professional. I loved the video showing how my car was assessed. More

by bbotta
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

July 25, 2025

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Employee Rating

If Zero was a rating this would be Zero. Left my wife there for 4 hours to make 2 keys. Only were able to make one but charged her for two and said “come back and we will get that one made More

by B
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 28, 2025

Med Center Mazda responded

We’re very sorry to hear about your experience and the frustration it caused you and your wife. This is not the level of service we aim to provide, and we understand how disappointing it must have been to wait for hours and still leave without the complete service you expected. We apologize for the miscommunication regarding the second key and any confusion about the charges. While we look into this, we’d appreciate the opportunity to make it right. Please feel free to reach out to our Service Manager, Todd Straton, at tstratton@medcentermazda.com, so we can address this properly. We know we fell short this time, but we hope to earn back your trust.

July 23, 2025

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Employee Rating

I was pleased with the service on my car. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. More

by VCUNNING
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 22, 2025

Dealership Rating
Employee Rating

Have a detailed description of the issue and fixed it! Even though, 33.94 is a bit high for a tire repair, MAZDA, has always been good and fair, with me. More

by dzjones7543
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Recommend Dealer
Yes

July 17, 2025

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Quick and easy. Got the job done. Professional from start to finish. Everyone works together as a team. More

by John
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Workmanship
Service Time
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Recommend Dealer
Yes

July 13, 2025

Dealership Rating
Employee Rating

My service experience was completed to my complete satisfaction. Friendly & courteous staff who explained in detail. More

by LAWYERTURNER
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs, Todd Stratton

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