Gerald Seaborn
Gerald Seaborn at Med Center Mazda

Gerald Seaborn

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.5
18 Reviews
4.5

18 Reviews

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18 Reviews of Gerald Seaborn

August 27, 2025

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Top notch service department. Friendly staff. Provided great service vehicles while the transmission and clutch were replaced in my Miata. Will definitely continue to use even tho More

by kevin.mccarty67
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Recommend Dealer
Yes

August 21, 2025

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We purchased the Car Care Service Plan when we purchased our vehicle in 2021. The service department almost never remembers to apply the benefits. I purchased a battery, wipers and got a tire rotation. A More

by jaking2008
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Recommend Dealer
Yes
Aug 22, 2025

Med Center Mazda responded

Thank you for bringing this to our attention. We’re very sorry to hear about the repeated issues with applying your Car Care Service Plan benefits. That should never be an inconvenience for you, and we understand how frustrating this must be. We’d like the opportunity to review your account and make sure your plan is applied correctly moving forward. Please reach out to our Service Manager at tstratton@medcentermazda.com, so we can look into this and ensure you receive the benefits you paid for.

August 19, 2025

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I had a positive experience scheduling an appointment online - the process was easy, and the wait time was very reasonable. I also appreciated the video walkthrough from the technician, which was very he More

by Cierra
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Recommend Dealer
Yes

August 19, 2025

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I love this place they give me great deals and are very thorough! Thank u Mazda! More

by kncpittman1
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Recommend Dealer
Yes

August 17, 2025

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What bothered me most was the lack of urgency or care. I wasn’t asking for free work, just for someone to help me understand my options and guide me toward a safe repair. Instead, I left feeling like my s More

by jacobblankenship
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Recommend Dealer
No

Other Employees Tagged: Todd Stratton

Aug 20, 2025

Med Center Mazda responded

Jacob, Thank you for taking the time to share this feedback. We’re very sorry to hear that your experience left you feeling as though your safety and concerns weren’t prioritized. That is never how we want our customers to feel. Your comments have been shared with our management team so we can address the lack of follow-through and ensure our staff is offering the guidance and support every customer deserves. We value your trust and would appreciate the opportunity to discuss this further and make things right. At your earliest convenience, contact our Service Manager, Todd Stratton, at tstratton@medcentermazda.com, so we can personally assist you.

August 17, 2025

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Gerald was professional and so nice. The other guy is always so grumpy, like the customer is a bother. More

by teresereed1966
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

August 15, 2025

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Med Center Mazda was professional, knowledgeable, and timely in my scheduled service. I will be back, and I will recommend them to family and friends. More

by Malachi_holt
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Recommend Dealer
Yes

August 08, 2025

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I waited for over three hours for an oil change despite having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped More

by carolinejns1125
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Recommend Dealer
No
Aug 13, 2025

Med Center Mazda responded

Hi there, We’re truly sorry to hear about your recent service experience. We appreciate you bringing this to our attention, and we’d like the opportunity to make things right. Please contact our Service Manager at tstratton@medcentermazda.com, so we can address your concerns directly and ensure your next visit is a far better experience. Thank you for your feedback — it helps us improve and better serve our customers in the future.

August 07, 2025

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Was especially pleased with my service and the professionalism shown by all service advisors and staff. More

by LAWYERTURNER
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Recommend Dealer
Yes

August 06, 2025

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Friendly, fast, thorough, knowledgeable and patient employees. They make your buying and service of your car easy More

by debilandrum
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Recommend Dealer
Yes
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