Gerald Seaborn
Gerald Seaborn at Med Center Mazda

Gerald Seaborn

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.5
39 Reviews
4.5

39 Reviews

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39 Reviews of Gerald Seaborn

October 09, 2025

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Employee Rating

I had a good experience for my first service visit. The wait time of 2.5 hours seemed long for an oil change & tire rotation. However, I had adequate space to set up my laptop to work and feel confiden More

by jen.814
Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn

October 09, 2025

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Fast, courteous, professional. Loved the video from the workshop that was emailed while I waited. More

by MartinHill213
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Recommend Dealer
Yes

October 09, 2025

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Excellent dealership and service department. I now buy Mazda's because of this. Always excellent service. More

by DML0162
Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn

October 08, 2025

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Wonderful customer service, respectful, kind, and professional. Supports customers and works hard to resolve all problems. Love them! More

by PAMBHUNTER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cindy Steinberg

October 06, 2025

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The wait wasn’t terribly long. Appreciate the technician’s video recap of services performed/needed. Gerald was phenomenal! The best experience yet! Very helpful and courteous. Che More

by stanhop27
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Recommend Dealer
Yes
Oct 09, 2025

Med Center Mazda responded

Hi there, Thank you so much for your feedback! We’re thrilled to hear Gerald made your visit such a great one and that you enjoyed the checkout process. We’ll be sure to share your kind words with the team! However, we’re sorry to hear your interaction with our sales staff didn’t leave the same positive impression. That’s not the experience we want for our guests, and we’ll be addressing this with our team. We truly appreciate your honesty and hope we’ll have another chance to show you the friendly, welcoming experience we strive for across all departments.

October 03, 2025

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Everything went well. Dropped off the car and came back a little later once it was done. The service technician, Liam ,did an excellent job on the video and is the main re More

by Destin Stephens
Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn

October 02, 2025

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My experiences with MedCenter Mazda Service and Sales have been exceptionally positive. Despite my extensive history of purchasing and service experiences, which have instilled a strong aversion to deale More

by emayky
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Frey

October 02, 2025

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Gerald is extremely helpful & courteous. No issues when I’ve brought my car in for service More

by jennsherman78
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Recommend Dealer
Yes

October 02, 2025

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The first two advisors I spoke with were curt, indifferent and treated me like a number, not a person. The 3rd one,Gerald, was very nice, cordial and helpful. The contact with the service departme More

by vgordv7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

Oct 09, 2025

Med Center Mazda responded

Hi there, Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and the lack of personal attention you received. That’s not the level of service we aim to provide, especially to a long-time customer like yourself. We appreciate you bringing this to our attention and would like the opportunity to discuss it further so we can make things right. Please reach out to our Service Manager at tstratton@medcentermazda.com at your convenience.

September 27, 2025

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Employee Rating

Excellent customer service. All go the extra mile to make sure that you are happy. More

by Rick
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Recommend Dealer
Yes

Other Employees Tagged: Shelina Reeves, Todd Stratton

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