Gerald Seaborn
Gerald Seaborn at Med Center Mazda

Gerald Seaborn

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.7
77 Reviews
4.7

77 Reviews

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77 Reviews of Gerald Seaborn

January 07, 2026

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Employee Rating

The services are completed in a timely fashion. I am a huge fan and advocate of the in-process video that's provided by the technicians. I will continue to bring my business to med center Mazda for More

by calvinjthomas3rd
Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn

January 04, 2026

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Employee Rating

Mr. Seaborn listened to my concerns, He was polite and not pushy when making recommendations. The work at Med Center Mazda was completed within the time frames I was given. Everyone I dealt with was cordi More

by elisebod
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Service Time
Service Communication
Recommend Dealer
Yes

January 01, 2026

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I have always had great service and everyone is very nice Med center is a excellent dealership More

by ksnoel
Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn

December 31, 2025

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We had to have a new key made before going out of town the next day. They had no appointments open, but they fit us in. Great service! More

by Kdmckinstry
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

December 27, 2025

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Med Center Mazda was able to get my service done in a timely manner and had great customer service. However, I did feel the pressure from the guy at the desk to get other services while I only wanted an More

by kytan43
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Service Time
Service Communication
Recommend Dealer
Yes

December 27, 2025

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Always have been pleased with the service department Okay They always treat us well and respect our time More

by menglish0
Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn

December 26, 2025

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Employee Rating

Appointment scheduled for 9am, dropped off vehicle 10 minutes before but it took nearly 2 hours to complete a routine oil change and tire rotation. WAY TO LONG More

by MIKE.HERUM
Recommend Dealer
No

Other Employees Tagged: Gerald Seaborn

December 26, 2025

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Appointment scheduled for 9am, dropped off vehicle 10 minutes before but it took nearly 2 hours to complete a routine oil change and tire rotation. WAY TO LONG More

by MIKE.HERUM
Recommend Dealer
No

Other Employees Tagged: Gerald Seaborn

Dec 27, 2025

Med Center Mazda responded

Mr. Herum, I agree that two hours is way too long to wait for an oil change. You also had a tire rotation and balance which usually adds about thirty to forty minutes to an oil change. Typically, 1.5 hours for an oil change, tire rotated and balanced, and a video inspection is acceptable. I'm adding three new technicians to the staff which should decrease the chance of this reoccurring, one has already started. Again, I apologize for keeping your here longer than expected. I hope you have a great day and a happy new year. Sincerely, Todd Stratton Service Manager Med Center Mazda

December 24, 2025

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Very nice and didn't take but about 1 hour and 15 minutes while I waited at the dealership. More

by lisatmontiel
Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn

December 17, 2025

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Employee Rating

The service person was great! But he was frustrated because they never told me my car was ready! Waiting an extra hour or more and had to go back and ask for it. The service guy w More

by laura.chappell
Recommend Dealer
No

Other Employees Tagged: Gerald Seaborn

Dec 23, 2025

Med Center Mazda responded

Laura, Thank you for sharing your experience. We’re glad to hear your service advisor was helpful, but we’re very sorry about the lack of communication regarding your vehicle being ready. Waiting longer than necessary is frustrating, and we understand how that impacted your time. Your feedback has been shared with our management team so we can improve our notification process. We appreciate you bringing this to our attention.

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