Gerard Alexis | Page 20

Customer service was great!!!! I would definitely be back if or when I'm in the need of another vehicle. I found a few minor issues and they took care of it without giving me the runaround Thanks Alex Se if or when I'm in the need of another vehicle. I found a few minor issues and they took care of it without giving me the runaround Thanks Alex See you next time I recommend this dealer More

by gmiddleton00 Verified Customer Verified Customer

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2012 Mercedes Benz ML350 I strongly recommend Gerald Alexis ( Alex) when buying any vehicles from Avon. He was very, knowledgeable, professional and has amazing customer serv I strongly recommend Gerald Alexis ( Alex) when buying any vehicles from Avon. He was very, knowledgeable, professional and has amazing customer service skills. Keep the good work! More

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Great People, Great cars, and Great experience. I would highly recommend buying a vehicle from here. I had driven an hour to look at a vehicle and even though they had just gotten the vehicle in, th I would highly recommend buying a vehicle from here. I had driven an hour to look at a vehicle and even though they had just gotten the vehicle in, they had made arrangements so I was able to test drive the car. They have been great through the whole process and very friendly people. I will definately purchase through them again if they have the vehicle I’m looking to purchase in the future. More

by billy17425 Verified Customer Verified Customer

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Service The service was pleasant and the process wasn’t difficult. They sell good used cars that’s don’t have a lot of mileage. The employees that helped me w The service was pleasant and the process wasn’t difficult. They sell good used cars that’s don’t have a lot of mileage. The employees that helped me were pleasant and understanding. More

by 2019 Verified Customer Verified Customer

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Great team/Well done Alex reached out to me after I filled out an online inquiry. From beginning to end he handled the entire transaction beautifully and earned my respect Alex reached out to me after I filled out an online inquiry. From beginning to end he handled the entire transaction beautifully and earned my respect/business. I look forward to doing business again with Alex and Avon Auto Brokers in the near future. More

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Easy / no pressure I was looking for a specific model and Avon Auto Brokers had exactly what I wanted at a reasonable price. I really enjoyed working with Alex. It was a I was looking for a specific model and Avon Auto Brokers had exactly what I wanted at a reasonable price. I really enjoyed working with Alex. It was a good experience from start to finish. I highly recommend giving Avon Auto Brokers your business when looking to purchase your next vehicle. More

by Terry D. Verified Customer Verified Customer

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Alex and crew My wife and I were impressed with Avon Auto and appreciate the great deal they gave us on our Jeep Wrangler. We just moved here from out of town and My wife and I were impressed with Avon Auto and appreciate the great deal they gave us on our Jeep Wrangler. We just moved here from out of town and buying a car across state lines can be painful. However, their knowledge and hospitality throughout the process helped get the job done quickly and saved me a lot of extra trips. While anyone can give you a great price, I trusted the staff because they answered all my questions and put our interests first. Alex was very patient and went the extra mile to make sure any concerns were addressed...he even put some extra fuel in the tank before we drove away. Jason and Jeff were also very helpful...everyone’s efforts reinforced that this a great team who puts customers first. Thank you. More

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Sketchy, dishonest characters Where do I start? Do not buy a vehicle from these sketchy characters. I found a particular BMW online that I really loved so I went to the dealershi Where do I start? Do not buy a vehicle from these sketchy characters. I found a particular BMW online that I really loved so I went to the dealership to check it out. The man there looked it up in his inventory and saw the one I was talking about. However, he was not able to locate it in the parking lot (even though it was supposedly listed at that location) so he told me to go check out the other location because it must be there. I went to the other location and they said to check with they other location (the one I had just come from!) because it wasn’t it their lot. We were never able to locate the vehicle so I settled on a different and more expensive one that they had available. When I was going through the purchase of my vehicle I had to deal with a man named Jason I believe. I had been waiting for him to call me to let me know when I could go pick up the car but a few days went by and no call. I decided to call him, however, when I called no one had any idea who I was talking about. I was then put on hold for 20 min. So I hung up and called back. Again, I was put on hold but this time someone eventually picked up the phone and then asked “what do you want?” after I had already explained twice that I needed to speak with Jason about picking up my car. They couldn’t give me any straight answers and told me that he would call me back. Of course, he never did. Another day or so, I decided to call again and was able to get through to him finally. But then he pretended not to know me or what I am talking about even though we met in person and I had been trying to reach him for days. He had made false promises that I would have had my car at least 3 days prior. Apparently, they don’t actually own the cars that they sell and did not have the title on hand so it was taking a few days to get the title to them and then to me. They tried to convince me to go and have my insurance stamp the registration application but that is ILLEGAL for the insurance to do without the title in hand. I came back to them letting them know that I needed they title and they acted like that was news to them. It was my first car buying experience so obviously I didn’t know the process but they have been selling cars for years and know exactly how it works. Moving forward, I finally drive off in my new car under a 2 month warranty. After a few days, I began getting a coolant low warning so I bought some coolant and filled up. About a day later, the warning comes back. I brought it to them and they claimed it was the thermostat so they replaced it. About a week later, the warning came back so I brought it back again and they “fixed it” by replacing the thermostat again and the water pump. That seemed to last me about another month until I started getting the coolant low warning again. However, by that time I was no longer under the 2 month warranty so I brought it to a bmw specialist (great guy who actually knows what he is talking about) and he was able to fix it for me and I have not had any issues with it since then (about 4 months now). Oh and by the way, the BMW specialist I saw later on, told me that Avon had actually broken the bolt on the wheel when they went to replace the thermostat and water pump because they did not have the wheel lock key for the vehicle so I had to get that replaced in addition to buying the key from a BMW dealership. So they caused further damage and didn’t fix the issues while I was on warranty. If you are looking for a BMW or any sort of good customer service, stay away from Avon Auto Brokers. More

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Great Experience Purchasing our third car from Alex. Always a great experience. No pressure or sales gimmicks, what you is what you get. If you need a nice used car, g Purchasing our third car from Alex. Always a great experience. No pressure or sales gimmicks, what you is what you get. If you need a nice used car, go see Alex. More

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Nice and smooth. Satisfied. I gave a 5 star rating because at every level each person I encountered made the stressful process of buying a new used car feel manageable. I literal I gave a 5 star rating because at every level each person I encountered made the stressful process of buying a new used car feel manageable. I literally walked around the lot of 4 other dealerships prior to being recommended to try Avon Auto Brokers;No sales person even came to talk to me. My experience at Avon Auto Brokers was different. Pride Favors made the recommendation and shortly after my arrival Alex was there to greet me and answer my questions. I found him knowledgeable but not over aggressive. Also, I felt Alex and Jason were upfront and fair. I was told when my vehicle would be ready and they delivered. I had a very positive experience. More

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