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Gerard Dumas
Gerard Dumas at Joe Rizza Acura
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Gerard Dumas | Page 2

Sales

Joe Rizza Acura

8150 W 159th St
Orland Park, IL 60462

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4.9
99 Reviews
4.9

99 Reviews

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99 Reviews of Gerard Dumas

December 09, 2022

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Employee Rating

High prices. The finance man I dealt with needs to find a new job, it felt like I was bothering him. How could a business like this let a finance person treat cus More

by YVNNE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo

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Dec 12, 2022

Joe Rizza Acura responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

May 17, 2023

YVNNE responded

I DID NOT LIKE THAT THE CAR WAS REPORTED AS IN SERVICE WITH ACURA BEFORE I ACTUALLY TOOK DELIVERY!! THIS STARTED THE WARRANTY CLOCK TICKING BEFORE I EVEN HAD POSSESSION OF THE VEHICLE.

December 07, 2022

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Employee Rating

Excellent staff who know how customers should be treated. There was no pressure and the sales staff went above and beyond what is expected. More

by Kris H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo

Helpful
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Dec 08, 2022

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback with us, Kris. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 03, 2022

Dealership Rating
Employee Rating

Unprofessional and deceptive. Charged me $500 over residual for some dealer fee. GM was unprofessional and when asked why there’s a $500 fee told me that he will cancel my deal an More

by ali.shabbir26
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Pat Dazzo , Brett

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Sep 08, 2022

Joe Rizza Acura responded

Ali, Thank you for bringing this to our attention, we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 01, 2022

Dealership Rating
Employee Rating

We had a great experience purchasing our Acura at Joe Rizza Acura. Gerard was great to work with and Pat Dazzo was real nice when we came to take delivery. I will buy more vehicles from them in the fut More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo

Helpful
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Sep 02, 2022

Joe Rizza Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

August 10, 2022

Dealership Rating
Employee Rating

Good service clean environment one of the greatest salesman in Gerard Dumas. Decent selection of vehicles More

by Norrab05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Aug 11, 2022

Joe Rizza Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Aug 29, 2022

Norrab05 responded

Second to none service

Aug 29, 2022

Norrab05 responded

Great experience. Another satisfied customer

May 06, 2022

Dealership Rating
Employee Rating

My experience was fantastic The salesperson and Manager worked together and got me in the car of my dream. More

by JARPMAE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo , Anthony LaGiglio

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May 09, 2022

Joe Rizza Acura responded

Here at Joe Rizza Acura, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 29, 2022

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Employee Rating

Process was fast. Pleased with service. Everyone was helpful towards my car purchase. Very pleased. More

by AAGUIRRE1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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May 02, 2022

Joe Rizza Acura responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura!

March 29, 2022

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Employee Rating

Everyone top to bottom was extremely helpful. They went above and beyond to make sure I was happy with my purchase. More

by PAUL.R.BURCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo, Jim Sabbia , Denise Manikouras

Helpful
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Mar 30, 2022

Joe Rizza Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Paul, and it's great to hear about your excellent experience here at Joe Rizza Acura.

March 23, 2022

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Employee Rating

Friendly! Good experience! Love it! Very respectful people ! I personally recommend them for your business. More

by JUANRUTOMI6
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo, Jim Sabbia

Helpful
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Mar 24, 2022

Joe Rizza Acura responded

Juan, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Joe Rizza Acura!

February 21, 2022

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Employee Rating

WONDERFUL EXPERIENCE - THANK YOU! SPENT MY SATURDAY PURCHASING A TRUCK WITH A TODDLER IN TOW AND I HAVE NO COMPLAINTS. SERVICE WAS WONDERFUL. EVERYONE WAS EXTREMELY HELPFUL AND WENT A More

by winsomfarm
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Adams, TONY ADASKA

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Feb 22, 2022

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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