Gerard Spence

On may 29, 2025 I took my Nissan Rogue to Goodyear to remove a screw from one of my tires. They told me I did not have the wheel lock key, so they would not be able to remove the screw. Anyway I called G remove a screw from one of my tires. They told me I did not have the wheel lock key, so they would not be able to remove the screw. Anyway I called Gerald Spence (Bam Bam) at Maus Nissan in Brooksville and told him what my problem was. He told me to come on over and see what can be done. I went over there, (I bought my Maus Nissan Rogue last August2024), so I know Bam Bam, as he usually takes care of me. He ordered the part for me and a few days later I picked it up from the dealership. I would like to take the time to let you know what an awesome employee you have. Bam Bam is very professional, efficient and is extremely personable. He gives great customer service and a fun person to interact with. He certainly is an asset to your company. Thank You Bam bam . More

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Gerald "Bam Bam" Spence - My service advisor Joseph Migliaccio - My Sales Pro Noah Greeze - My Finance Guy We have been part of the Maus family for years now and have bought numerous vehicles here Migliaccio - My Sales Pro Noah Greeze - My Finance Guy We have been part of the Maus family for years now and have bought numerous vehicles here. Buying a vehicle can be so stressful but these guys mitigate that stress through professionalism, courtesy, and a familial atmosphere! Thanks again for the continued pursuit to perfect the purchasing experience when we buy our vehicles and the continued effort to help us maintain them afterwards! More

by Shane S. Verified Customer Verified Customer

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They didn't pressure me in the sale. They worked with me to find my perfect fit. I'm very satisfied with Maus dealership. Thank you. They worked with me to find my perfect fit. I'm very satisfied with Maus dealership. Thank you. More

by kay.harris60 Verified Customer Verified Customer

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My experience at maus nissan was great. They treated very good through the whole process of buy my and i was pleasant not that long They treated very good through the whole process of buy my and i was pleasant not that long More

by billdemon Verified Customer Verified Customer

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Great experience, great staff from salesman to service department. 4th vehicle from Maus will return. department. 4th vehicle from Maus will return. More

by SARNOSTEVE Verified Customer Verified Customer

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The service personnel were courteous and my vehicle was taken into service right away. The wait wasn't long and I was in and out. taken into service right away. The wait wasn't long and I was in and out. More

by christine.lindsey23 Verified Customer Verified Customer

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All staff at the dealership are fully committed to ensuring that everyone that enters are treated appropriately and with respect to ensure their needs are met. ensuring that everyone that enters are treated appropriately and with respect to ensure their needs are met. More

by lgharvey66 Verified Customer Verified Customer

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I gave a rating of 2 because service in regard of timeliness, courtesy and issues with performance after service was OK. Nevertheless, there is an issue of transparency on charges for service. When timeliness, courtesy and issues with performance after service was OK. Nevertheless, there is an issue of transparency on charges for service. When I went in for service a month ago it was identified that I needed to change my rear breaks. As I was short on time and money I decided to postpone for a later date. I had received other discounts for this type of service from New Port Richey and Wesley Chapel Nissan service centers. A week ago I got a an email with similar discount offers for which I decided to make a reservation for service at your facility. I came in left my car for service and left. When my car was ready I went in to pick up and pay. Since I was in a hurry I paid without checking charges and discounts applied. To my surprise when I checked charges I noticed two things that were unexpected. The first was shop supplies fees for almost $40 dollars. This was never mentioned. The second was the promoted 15% discount was never applied. I left a note to the service agent about this and he mention that shop supplies always applies for service and that he was unaware of the 15% discount promotion. For purposes of transparency I would suggest that extra charges should be mentioned to the customer prior to leaving the car for service or when reserving to avoid these types of situations. More

by ROBORTEGA43 Verified Customer Verified Customer

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The dealership is very well kept. I like the cleanliness of the facility. The staff are very friendly and knowledgeable. I like the cleanliness of the facility. The staff are very friendly and knowledgeable. More

by PATRICKREF91 Verified Customer Verified Customer

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Very helpful and considerate He was very honest with what happened to my car and followed thru. happened to my car and followed thru. More

by SSLIMAKKELLY Verified Customer Verified Customer

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