Gerry Fuller | Page 4

It was a very nice experience From the moment I entered the dealership grounds, attention was given to me. As soon as I stepped out of my (rental) car I was greeted by one of the s From the moment I entered the dealership grounds, attention was given to me. As soon as I stepped out of my (rental) car I was greeted by one of the sales rep and from there my experience was superb. Zach was my first sales rep who helped me out. Afterwards, Cesar Delgado took over. Cesar and I “clicked” right away. Like Zach, Cesar was very attentive to all my questions and requests. He showed me different types of cars that I was intetested in. He was very knowledgeable of the car features and highlighted them to me. It took several hours of looking, traveling back and forth to the “other” place where other cars are parked. It did not happen that first night coz it got late, it was hot outside and I was tired. I know the sales manager (I think that was his title), wanted the deal closed that night, but I had my reservations on the cars I “kind of” liked. The sales coordinator found another car that just arrived. But since it was dark I could not appreciate the car and its features. Honestly, I was not impressed because it was “white” and my previous/wrecked car was white. I told them I would come back the next day. They made me an appointment. I had second thoughts of going back because I wanted to see other cars from Infinity or Lexus. But, I felt I owed “something” to Cesar. He worked very hard for me. I returned the next day and I fell in love with the Camry hybrid with the “all-around camera” and with a “mint pearl” color (not white). My only regrets was I put down too much deposit ($5000). It was my first lease. When I was dealing with the monthly payment, I forgot that it was a lease and I agreed with the amount of deposit the sales manager suggested. Oh well, you win and then you lose.... I also would like to give a shout-out to...sorry, I forgot her name. She was very patient with all my questions re:features and functionality of the car. All-in-all, my experience with Roseville Toyota was great!! More

by LYNE.VOSS Verified Customer Verified Customer

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Hounding me I thought the buying process was typical, but I get daily calls and requests for surveys that I’m over it. Leave me alone!! Find someone else to bothe I thought the buying process was typical, but I get daily calls and requests for surveys that I’m over it. Leave me alone!! Find someone else to bother More

by MICHELLE_RADMAND Verified Customer Verified Customer

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Loved the Miles the salesguy, hated the rest of the process miles was awesome, listened, didn't present anything with options we didn't want. was very thorough in asking all the right questions and making sure miles was awesome, listened, didn't present anything with options we didn't want. was very thorough in asking all the right questions and making sure we looked at EVERYTHING available. He didn't try to talk me into or out of anything, and let the test drive do the talking. I would shop with miles any day of the week, just not for Toyota. Yes we bought a RAV4, but only because Miles was such a standup guy. Then we had to deal with Howard. His only concern was selling the car. We explained we wanted to wait to refinance our home, and he kept pushing. On top of that he quoted a price with extras I told him i didn't want, which included LoJack. Every time he came back with a "deal" I said I didn't want Lojack and the other options he was peddling. We finally agreed on a monthly payment and an interest rate I was happy with. Then when we got in with Joe, come to find out Joe kept stating "That's the price and options you agreed to." I walked out the FIRST time to go get Howard to explain what he had told Joe I agreed to, and then straightened them out. At which time Joe started peddling extras. I told him I was in his office to sign a sales agreement and that it wasn't his place to continue to sell me option. He kept pushing, I walked out again, very upset. I left for some time, but considering the actual price of the car was good, ad our current vehicle had 300,000+ miles on it, we needed a reliable car. We finally agreed on the paperwork, and I tried to read everything while I signed. But when I got home I noticed a discrepancy and returned the next day. I spoke with Rejent, who had to make corrections to my contract because what? They hadd added the LoJack anyway. Needless to say, I will never shop at Roseville Toyota again. But if Miles goes anywhere else, I certainly will shop with him! More

by Konijn Verified Customer Verified Customer

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A+ Experience at Roseville Toyota Travis Tern did an amazing job convincing me he could find me the truck I was looking for... and he certainly delivered. Along with the rest of the te Travis Tern did an amazing job convincing me he could find me the truck I was looking for... and he certainly delivered. Along with the rest of the team they made my experience one that was quite fun. I would definitely recommend Toyota to others. More

by KOW.ADJEI Verified Customer Verified Customer

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Returning customer Great service as always. Always works with us helping us get the vehicle we want. Doesn't always work out but always walk away satisfied. Thanks to Je Great service as always. Always works with us helping us get the vehicle we want. Doesn't always work out but always walk away satisfied. Thanks to Jerry Fuller and Justin from intenet sales. We'll be back. More

by SSOLCH Verified Customer Verified Customer

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Great customer service and willing to work for YOU Great service the sales guy we worked with Cesar showed us around the whole lot even trucks that were in their other lots, and Gerry is a great financ Great service the sales guy we worked with Cesar showed us around the whole lot even trucks that were in their other lots, and Gerry is a great finance guy to work with he really tries to pull the number that will work for you. Probably the best place to get a vehicle is Roseville Toyota this was my second vehicle and probably won’t be the last. More

by JCASTRO670 Verified Customer Verified Customer

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Very pleased with Roseville Toyota. The Customer Service at this location is phenomenal. Even though I have other TOYOTA dealerships closer to me, none of them come even close to the ser The Customer Service at this location is phenomenal. Even though I have other TOYOTA dealerships closer to me, none of them come even close to the service and quality I receive at Roseville. More

by ISAIAH_33.14 Verified Customer Verified Customer

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Ok, very friendly All was good up to the signing of the contract. We should have been told the car was in an accident up front. Also only 1 key.. All was good up to the signing of the contract. We should have been told the car was in an accident up front. Also only 1 key.. More

by GSBROWNE1975 Verified Customer Verified Customer

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Awesome Service Jason Reed was very helpful, knowledgeable, patient. He took the time to show me every truck in the lot until we found the right one. Jason Reed was very helpful, knowledgeable, patient. He took the time to show me every truck in the lot until we found the right one. More

by TODDWLILLAK Verified Customer Verified Customer

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Excellent customer service as always. We have personally bought 4 cars over the last 8 yrs. from Roseville Toyota. Every single time has been a great experience. Everyone there are very f We have personally bought 4 cars over the last 8 yrs. from Roseville Toyota. Every single time has been a great experience. Everyone there are very friendly and helpful especially Daniel Green, our salesman. He was honest, courteous, patient, and professional throughout the sales. I will definitely come back for my next car. More

by DEMMUA97 Verified Customer Verified Customer

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