Giancarlo Lopez | Page 30

Anthony is a true professional who made the buyout process easy! process easy! More

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Everyone is always very friendly, helpful & knowledgeable at this dealership, especially Anthony Segreto and my technician, Giancarlo Lopez. at this dealership, especially Anthony Segreto and my technician, Giancarlo Lopez. More

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Anthony is a pro . Professional best rate by far , I have purchased a Few Audi's from him and I would not even think of going anywhere else . Words don’t cover . I just picked up the Q8 and it was like purc purchased a Few Audi's from him and I would not even think of going anywhere else . Words don’t cover . I just picked up the Q8 and it was like purchasing a candy bar . That’s how easy he made it More

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Anthony Segreto is the VIP Loyalty manager at Audi Coral Springs. He’s a pleasure to work with and goes above and beyond to make sure the customer is happy. I am working with him now on my 5th Q5. Springs. He’s a pleasure to work with and goes above and beyond to make sure the customer is happy. I am working with him now on my 5th Q5. More

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Anthony is a man of his word. Service was done at the highest quality and standard. Customer service was A+.. Would recommend to anyone with an Audi. highest quality and standard. Customer service was A+.. Would recommend to anyone with an Audi. More

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Anthony made it such a pleasurable experience, that I almost regret the buying process is over. We’ll be back for our next car! Happy!!!! almost regret the buying process is over. We’ll be back for our next car! Happy!!!! More

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Anthony is amazing. He worked very hard to get me exactly what I wanted. Al from finance was straight forward and very easy to work with. The entire team is the best. thank you what I wanted. Al from finance was straight forward and very easy to work with. The entire team is the best. thank you More

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Anthony went above and beyond and made my overall experience a pleasurable one. He treated me like a true VIP! I would highly recommend Anthony! experience a pleasurable one. He treated me like a true VIP! I would highly recommend Anthony! More

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The professionalism, product knowledge and experience bundled with Mike's very friendly and caring demeanor has made purchase of the 2020 S7 an exciting experience. The delivery by Mike assisted by Pau bundled with Mike's very friendly and caring demeanor has made purchase of the 2020 S7 an exciting experience. The delivery by Mike assisted by Paul offered a refined understanding of the technology and options built into the S7. The dealership has had repeated business from me and importantly quality of service on my previous models. A very real pleasure to have offered very well deserving compliments. Thank you Mike, Paul Carmona P.S. the sales mgr Aryeh at Coral Springs support through the process makes this a GREAT TEAM ! More

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First and foremost, they do not stand by their work. Had an issue with a 2015 A3 TDI, Sunroof switch failed. Went to the dealer for resolution, armed with my Fidelity Platinum extended warranty. First and an issue with a 2015 A3 TDI, Sunroof switch failed. Went to the dealer for resolution, armed with my Fidelity Platinum extended warranty. First and foremost the service advisor who is not my regular advisor bombarded me with various charges and fees some of them ludicrous to assess a failure. Regardless, and confident that my warranty would kick in and it did I left my vehicle in their care. They also at first declined to furnish me with a loaner. Very long story short, the warranty paid for the repair, and I was informed I needed a new battery. The battery was under warranty, but they would not honor it due to lack of records that this factory battery was not installed by an Audi store. Buyer beware, keep your service records. When I returned to pick up the vehicle, it was filthy dirty inside and out including spots on the sunroof cover and grease stains on the grey headliner. I had been dealing with Luana and the service manager, Luan. My regular service advisor Giancarlo was not available. They were not very helpful and in the case of the service advisor, Luana VERY RUDE. I also discovered the overhead console was not pushed in properly, prompting the car to be brought back into service for it to be rectified. The overhead console is still not sitting flush as it did before. When I asked them to repair it I was informed that it was in tolerance levels and I should contact Audi corporate. My first question was do you not warranty the work you perform? The answer was yes the part we replaced. With this logic and method of doing business anything they break or screw up in the process, such as the overhead console and the Sunroof cover which they damaged is not covered. This is beyond ludicrous, and I would highly suggest anyone going for warranty work here take photos before and after if not avoiding them at all. The service manager even advised I speak to Audi corporate to get a goodwill gesture to fix something they broke. Unreal. There is more to this story including some other shady moves and suggestions but I do have the time and energy to provide the 5 page write up I sent to Audi corporate. I only gave two stars because Giancarlo is an excellent service advisor who is prompt, returns phone calls and knows how to deal with his client base. It's been 2+ months and still not resolved. More

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