Gilton Huggett | Page 12

I had been searching for a pre-owned Miata for some time. My wife actually drove by the dealership to view the pre-owned Miata. The staff was extermely friendly, helpful, and patient. When I arrived at the d My wife actually drove by the dealership to view the pre-owned Miata. The staff was extermely friendly, helpful, and patient. When I arrived at the dealership, I was greeted promptly and was treated with respect. All questions were answered promptly. In fact, the saleperson stated to please ask any and all questions. There are no stupid questions or too many questions. In the end, we were presented with a fair deal that we accepted. While I waited for the temporary tags to be placed on the car, I stopped by the parts department to check on a second key and remote acccess fob. The young man behind the counter was very helpful. He printed out a diagram of the key and fob, wrote down the prices,including the labor to program the new key. As I was dropping the top down on my Miate before I left the dealership, Sutoyo, another sales representative, stopped and talked to me about my car and congratulated me on the purchase. I did not see one unhappy or disgruntled worked in the dealership. Unfortunately, great customer service seems to be a fading service not offerred by more and more businesses. Russell and Smith Mazda, however, still beleives in the importance of treating their customers well. I will recommend this dealership to family and friends. Beware of some of the other dealers and their unbelievably low prices and go for a fair deal with a reputable dealership who will stand behnd what they sell and support who they sell to. Thanks, Russell and Smith Mazda!! More

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As a newcomer here in TX, dealing with R&S really made my transition a smooth one. They were able to accommodated me during my visits and they were really upfront with doing business with me. Gilt made my transition a smooth one. They were able to accommodated me during my visits and they were really upfront with doing business with me. Gilton was able to bargain for me regarding the lowest price they could offer me. Also, I really like the effort he put in providing me discounts on the accessories. Only thing is they quite hard to contact by phone understandably, as I think they are dealing with the huge amount of incoming business everyday. Overall, I am very much satisfied and would gladly recommend other to do business here. More

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What can I say about Russell and Smith Mazda? I had a few issues with a previous purchase that I was not happy about and was ready to move on to something new. To start with I was upside down from my previou issues with a previous purchase that I was not happy about and was ready to move on to something new. To start with I was upside down from my previous trade, the new car I was driving had a few cosmetic issues, and I had little to no money to put down to the purchase of a new car. I had looked at a few dealers to get my car appraised and had mixed quotes some on par and other just plain ridiculous. When I was approached at R&SM about what I was wanting I knew I was on the short end of deal b/c I had nothing to really offer with my trade and the car I wanted was going to be a tough sell on price(Mazdaspeed3). I wasn't initially happy with the offer for the trade-in and of course that's how this whole thing works(find a starting point and work from there). From that point I expressed my interest in a particular car and we got the ball rolling. So not to drag this review out any further I will conclude with this, as unhappy as I was going in to buy a new car, R&SM's people took the time to listen to what I needed to have happen to make the deal work, what I wanted in buying a new car to be happy, and being patient and understanding with me and overcoming the issues at hand. Thank you Gilton, Ben, and the rest of the R&SM team! More

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Just go see Gilton Huggett .. end of story. I'm very satisfied with my purchase and am thrilled to be part of the Russell & Smith family !! They strongly adhere to the KISS (Keep It Simple Salesman!!) c satisfied with my purchase and am thrilled to be part of the Russell & Smith family !! They strongly adhere to the KISS (Keep It Simple Salesman!!) concept .. no pushy people .. willing to look at all options to have you as a long-term customer. Ben Bannani, Gilton Huggett, Roy .. keep up the good work !! More

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The guys in the sales department of Russell and Smith Mazda (Gilton and Delroy) are the nicest I've seen in the business. Delroy ordered pizza delivery from the nearby Domino while we were doing the pape Mazda (Gilton and Delroy) are the nicest I've seen in the business. Delroy ordered pizza delivery from the nearby Domino while we were doing the paperwork. Gilton is very kind and pleasant to talk person. On a first visit we were not sure if we wanted to buy a car, and they did not push us, just gave a quote. Next we went to Jeff Haas and their financial management was really pushy, asking for quick decision, and did not offer any significant advantage over Russell & Smith offer. So we went back and are pretty happy for that decision! More

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Gilton was easy to talk to and work with. He was very responsive by email and in person with the information I needed about my purchase. He gave me lots of options but NEVER pushed any of them to suit hi responsive by email and in person with the information I needed about my purchase. He gave me lots of options but NEVER pushed any of them to suit his needs. I ended up buying a CX9 from him and when we were closing I made a mistake about one of the pricing options and he worked hard to straighten all that out until the price was satisfactory to me. Keep in mind this was my mistake not his -yet he took it upon himself (and his manager ) to work it out to my satisfaction. I would strongly recommend him if you are looking at Mazdas. More

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I recently purchased a new 2011 Mazda CX-9 from Russell & Smith Mazda of Houston, Texas and the buying experience was the best I've ever had since buying my first car 41 years ago. Gilton Huggett & Smith Mazda of Houston, Texas and the buying experience was the best I've ever had since buying my first car 41 years ago. Gilton Huggett is a prince of a gentleman and really knows how to treat a customer right. He is professional, caring and clearly knows his product, not only answering every question we had about the CX-9, but spending over an hour after the sale to cover every unique feature of the CX-9, demonstrate how the navigation system works, help my wife set up Bluetooth connectivity between the CX-9 and her iPhone, cover the most pertinent details regardng vehicle maintance and more. If you're looking for a knowledgable salesman that will treat you right, not pushy but courteous to the bone, and willing to see that you get a competitive price, Gilton is your man. Before making our purchase we test drove several vehicles and competitive brands, meeting lots of salesmen in the process. Although we could have chosen the car we wanted from several dealers, it was Russell & Smith Mazda's friendly sales and management team that gave us the best price, steering clear from pressuring us into making a decision, willing to answer all questions and demonstrating all the great features of the CX-9 that helped make the decision to use Russell & Smith a true no-brainer. In the end, we not only got the car we wanted at the price we wanted, but we received a pleasurable buying experience to boot. Working with Gilton made the whole process go by smoothly and enjoyable. He's a class act all the way and was easy to deal with and talk to. But his stock really rose in my book when he demonstrated he still cared about our business after the sale was already made. For it was then that he took time away from selling cars to other prospects to provide us what he called the "Gilford Huggett Training Experience." (Might I add that he also has a great sense of humor). It became obvious during the training session that Gilton has taken the time to read the Mazda CX-9 manual from cover to cover and knows the vehicle better than any Mazda sales person on planet earth. It was quickly clear that he wanted to ensure we drove away as happy customers and proud Mazda owners, for Gilton took plenty of time and care to ensure we were comfortable with all the bells and whistles our Grand Touring model has to offer. I couldn't believe he spent over an hour training us and helping us setup navigation, Bluetooth and other features. It was time well spent in my book, because it compelled me to come to this site and write a great review about what a wonderful buying experience we had. If you live within 250 miles of Houston and are considering a Mazda, I guarantee you it will be time and gas well spent to drive to Houston and give Gilton a shot at your business and make you a no-obligation to buy offer. I know I couldn't be happier with our deal unless someone else bought the car for me. We bought a brand new Mazda CX-9 for the same price we were going to pay for a comparable Chevy Equinox LTZ with all the options Chevy offers, and the Mazda CX-9 is twice the vehicle of the Equinox in terms of quality, smoothness of ride, air conditioning, seating capcity and more. More

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Gilton has tons of knowledge about the Mazda vehicles and the Mazda brand -- what makes Mazda the car to buy. He was extraordinarily helpfuly. He did all he could to make sure this was the right car for me the Mazda brand -- what makes Mazda the car to buy. He was extraordinarily helpfuly. He did all he could to make sure this was the right car for me. Most car sales folks are kind of skeezy. Gilton is not skeezy. He's smart, and has a very common-sense approach to car-buying. More

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Of course I am very happy with this car dealership because I would not have purchased a vehicle if I weren't. To me, half the deal for a new car is the attitude of the sales team. Gilton (my salesma because I would not have purchased a vehicle if I weren't. To me, half the deal for a new car is the attitude of the sales team. Gilton (my salesman) was so friendly, and made the whole experience, especially for a woman, a very pleasant one. They were willing to listen to my needs and negotiated a deal for me that was fair to both of us and I respect that in a car dealership. Although I was there for six hours, in the end, I feel driving home with my new Mazda3 was well worth the time spent. I totally recommend them to anyone, especially a female, who wants a good deal and a sales team that works hard to keep your business. I will go back to them in a few years when I'm ready to trade in.... definately a repeat customer. I'd like to suggest that if a customer is at the dealership for more than a couple of hours, perhaps they should offer drinks or snacks. More

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HI We had a very great experience with Russell & HI We had a very great experience with Russell & Smith....I wish there should be one more option for all questions... i mean giving them the great(g HI We had a very great experience with Russell & Smith....I wish there should be one more option for all questions... i mean giving them the great(grade) is very less, compared to the work that they did...Gilton is a very good sales person that every dealer should have... he is very knowledgable and he patiently answers to all the questions that we have... Last but not least, Delroy is very very good...As we live 2hrs from houston, we talked to him in phone and he gave the price details and negotiations exactly and we went there and bought the car for the price we talked...We really got Mazda CX9 for very very good price that we didn't expect to get... I really recommend everyone (who wish to buy Mazda) to visit Russell & Smith for a nice deal... Thank You Galla Lufkin, TX More

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