Gina Vasquez

Mixed review here. tldr: service department seems fine, sales seems sketchy. If you call them out on their xx and put your foot down, they'll eventually give you what y tldr: service department seems fine, sales seems sketchy. If you call them out on their xx and put your foot down, they'll eventually give you what you deserve. When purchasing a car they gave me a price, and then tried to sneak in an extra 2k claiming it was a for a gps tracking system that was already installed (called them out on their xx)... nvm it's about to be installed, but mandatory (called them out on their xx)... nvm it doesn't need to be installed, we literally just want to make money so are trying to charge you for things - they admitted that! After negotiations they agreed to two add-ons. When I came back later for them to install the add-ons, they claimed one was impossible, that the part (a wireless charger) didn't exist and couldn't be done on that type of car (a 2024 Prius) so why would anyone ever promise that to me in a contract?? Thankfully it was written into the contract so I had to call them out on their xx yet again. I ended up renegotiating for extended maintenance (thankfully from any Toyota dealership so I won't be going back to this one). In the end got a good deal, but just not worth the hassle and the gaslighting, it all just felt slimy like what you think a stereotypical car salesman will be. More

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Mixed review here. tldr: service department seems fine, sales seems sketchy. If you call them out on their xx and put your foot down, they'll eventually give you what y tldr: service department seems fine, sales seems sketchy. If you call them out on their xx and put your foot down, they'll eventually give you what you deserve. Nothing bad to say about service. They seemed to do their job fine without any trouble. Had a fine time working from there for a few hours while waiting for my car to be ready. Good wifi, plenty of space. More

by alexr Verified Customer Verified Customer

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Sedrick Sadaba was GREAT towards explaining all the paperwork. Very personable, absolutely on his game! paperwork. Very personable, absolutely on his game! More

by josephdschwartz Verified Customer Verified Customer

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Palash Chowdary listened to my needs and then totally delivered the car and the financing! delivered the car and the financing! More

by josephdschwartz Verified Customer Verified Customer

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Bad customer service. They do not communicate with clients and when something goes wrong with the deal they don’t take responsibility for letting the client know what’s go They do not communicate with clients and when something goes wrong with the deal they don’t take responsibility for letting the client know what’s going on. More

by Vin Verified Customer Verified Customer

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Always excellent service. Gina went above and beyond to help take care of our side view mirror losing a piece of it when a drunk driver clipped it on the freeway. Thanks for m Gina went above and beyond to help take care of our side view mirror losing a piece of it when a drunk driver clipped it on the freeway. Thanks for making this super easy for us as always! More

by KEVIN@NEURONCOMPUTERS.COM Verified Customer Verified Customer

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Made an appointment for a test drive and Griselda and Christopher. We loved the car and right away went into finance with Sedrick. Everyone was very attentive! Christopher. We loved the car and right away went into finance with Sedrick. Everyone was very attentive! More

by d.angelica Verified Customer Verified Customer

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friendly , happy workers the “daily maintenance” finished earlier than was expected … did not have to wait for long hours ..: the place was neat, tidy - ambiance of the place was pleasant… we’ll l finished earlier than was expected … did not have to wait for long hours ..: the place was neat, tidy - ambiance of the place was pleasant… we’ll lighted … spacious More

by ZETTEE2001 Verified Customer Verified Customer

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Great customer service at the auto service center, welcoming and attentive, definitely one of a kind ! welcoming and attentive, definitely one of a kind ! More

by ALBERTVERDIGUEL Verified Customer Verified Customer

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Big fan of North Hollywood Toyota! They changed how I feel about buying a car by being different than any other dealership. Wouldn’t buy from anyone or anywhere else! They changed how I feel about buying a car by being different than any other dealership. Wouldn’t buy from anyone or anywhere else! More

by michelle Verified Customer Verified Customer

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