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Gina Zaffini
Gina Zaffini, Customer Relations Manager, Germain Honda of Dublin
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Gina Zaffini

Customer Relations Manager

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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I am a recent graduate of The Ohio State University. Graduated from the school of communications with a minor in professional writing, i use the skills i gained daily. I worked part-time at Germain Honda of Dublin, for 2 years, before I was offered the position of Client Experience Manager upon graduating. While I am not working I enjoy: working out, watching Dateline, and going out to dinner with my husband. First and foremost, I am here for the customer, and I will do everything I can to ensure that you have an excellent experience in our service department.

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2 Reviews of Gina Zaffini

December 20, 2016

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"Buyers Beware of Germain Honda of Dublin's Service Dep."

- Othman19

I took my Honda Pilot to Germain Honda of Dublin couple of days ago for engine misfires and lack of power to accelerate diagnoses. Unfortunately, I was disappointed over and over and over again. The service manager who was working on my vehicle (Eddie) misdiagnosed my car with a bad EGR valve and wanted $531.89 to replace it. Two hours later he called me again and asked for my authorization for another $1,000 to replace "bad front catalytic converter." I realized he either thought I was stupid or he didn't know much about my vehicle, at all. So, I asked, "which one?" He replied, "the front one!" My car has three catalytic converters: one on the back and two on the front with one on each side of the engine. I was driving this vehicle for a long time and had no issues with all my three catalytic converters that they diagnosed "the front one was coming apart" and damaged my EGR valve. Usually, when catalytic converters go bad, they throw an ECU code with bank one or bank two statement that indicates which one went bad, if not all. I told Eddie if you don't have the code of which one went bad don't replace it, or he might as well replace my front left fender to find out why my vehicle was misfiring! He didn't like that but, If I know anything about cars, I know they can absolutely run without catalytic converters! Long story short, they also stated that they inspected my spark plugs and found "the plugs were not fouled." This is very important, but I'll come back to it later. And after they told me they replaced my "bad" EGR valve and charged me $531.89, I found out my old EGR valve (if they ever replaced mine) was as good as theirs. I'm having the same issue with the car that I had when I, regretfully, brought my car to Germain Honda of Dublin (RIP-OFF PLACE). What's worst is that I realized very quickly that they've no one to reason with or knows what he/she is talking about. I took my car to another car service shop across the street from Germain Honda of Dublin ( RIP-OFF PLACE). [For SEO reasons, I'll not name the other car service company along with this bad review]. They told me I only needed a set of new spark plugs and my car's throttle needed cleaning, which had lots of carbon build up. They replaced my spark plugs and cleaned the throttle. My car now runs better than ever before and accelerates smoothly as well. This other car service shop charged me only $219 and, had they charged me even more, I'd have been okay with it as well. I would not take my son's Thomas and Friends toy car to this RIP-OFF PLACE (Germain Honda of Dublin). Never ever again! Finally, buyers please beware of Germain Honda of Dublin's service department and do yourself a huge favor and never take your car there. You're guaranteed you'll regret...

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No

Other Employees Tagged: Eddie Sorrell, Tom Rankin , The three stooges and another idiot named Bill as well!

December 04, 2016

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"extremely satisfied customer"

- brkirby

I had excellent treatment as an individual and my car, which needed major work, was excellently repaired. Kevin and Gina went beyond my expectations. I'm a new customer now!

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Yes

Other Employees Tagged: Kevin Withers

Dec 05, 2016

Germain Honda of Dublin responded

Mr. Kirby, Thank you so much for taking the time to review Kevin as well as myself. Both of us really enjoyed working with you. Your patience and kindness was much appreciated. We are ecstatic to hear that you will be back to see us, and we look forward to seeing you on your next visit! -Kind Regards, Gina Zaffini

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