"Fast and easy"
It is always very clean and the people are always very friendly when o bring my car in for maintenance or if I am looking for a car for my son
I have been coming to Germain Honda for service for the past 5 years and have never had anything less than an excellent experience. I have never felt rushed or pressured and always get service with a smile. Jenn, Troy, and Gina take care of me every single time and make me feel appreciated for being there. Won't go anywhere else for service!
"Very professional "
Ryan went above and beyond to make my service experience smooth, and introduced me to Gina in order to work out a few details. Together they exceeded my expectations and did what was best for me, the customer, quickly and efficiently. I all be sticking with Ryan for service in the future.
"Won't trust them with my car again."
I went in for the "Road-trip Special". As I drove home I noticed a knocking that wasn't there previously. I had to put air in one of my tires as soon as I got home. My battery died within 72 hours and couldn't be jumped, my coolant was at the minimum (they were supposed to top off fluids). I was left wondering what they did check.
To their credit, they tried to make it up to me by picking up my car a week later from my work and going over it again. BUT.....Instead of bringing my car back to me at work so I could go home, they took it to my house and left me stranded at work. When I called to tell them I needed my car back to get home, their response was, "Can't you call a cab?'
"Buyers Beware of Germain Honda of Dublin's Service Dep."
I took my Honda Pilot to Germain Honda of Dublin couple of days ago for engine misfires and lack of power to accelerate diagnoses. Unfortunately, I was disappointed over and over and over again.
The service manager who was working on my vehicle (Eddie) misdiagnosed my car with a bad EGR valve and wanted $531.89 to replace it. Two hours later he called me again and asked for my authorization for another $1,000 to replace "bad front catalytic converter."
I realized he either thought I was stupid or he didn't know much about my vehicle, at all. So, I asked, "which one?" He replied, "the front one!"
My car has three catalytic converters: one on the back and two on the front with one on each side of the engine. I was driving this vehicle for a long time and had no issues with all my three catalytic converters that they diagnosed "the front one was coming apart" and damaged my EGR valve.
Usually, when catalytic converters go bad, they throw an ECU code with bank one or bank two statement that indicates which one went bad, if not all. I told Eddie if you don't have the code of which one went bad don't replace it, or he might as well replace my front left fender to find out why my vehicle was misfiring! He didn't like that but, If I know anything about cars, I know they can absolutely run without catalytic converters!
Long story short, they also stated that they inspected my spark plugs and found "the plugs were not fouled." This is very important, but I'll come back to it later.
And after they told me they replaced my "bad" EGR valve and charged me $531.89, I found out my old EGR valve (if they ever replaced mine) was as good as theirs. I'm having the same issue with the car that I had when I, regretfully, brought my car to Germain Honda of Dublin (RIP-OFF PLACE). What's worst is that I realized very quickly that they've no one to reason with or knows what he/she is talking about.
I took my car to another car service shop across the street from Germain Honda of Dublin ( RIP-OFF PLACE). [For SEO reasons, I'll not name the other car service company along with this bad review]. They told me I only needed a set of new spark plugs and my car's throttle needed cleaning, which had lots of carbon build up. They replaced my spark plugs and cleaned the throttle. My car now runs better than ever before and accelerates smoothly as well. This other car service shop charged me only $219 and, had they charged me even more, I'd have been okay with it as well.
I would not take my son's Thomas and Friends toy car to this RIP-OFF PLACE (Germain Honda of Dublin). Never ever again! Finally, buyers please beware of Germain Honda of Dublin's service department and do yourself a huge favor and never take your car there. You're guaranteed you'll regret...
"extremely satisfied customer"
I had excellent treatment as an individual and my car, which needed major work, was excellently repaired. Kevin and Gina went beyond my expectations. I'm a new customer now!