Excelente todo el proceso de venta y excelente asesoría
de parte de Giovanny. Los felicito
de parte de Giovanny. Los felicito
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by riera.alfred
Verified Customer
Verified Customer
Jan 09, 2023 -
Universal Hyundai responded
Gracias por elegir Universal Nissan, sus comentarios y calificaciones significan mucho para nosotros. ¡Nos alegra haber podido ayudar y esperamos verte de nuevo!
verdaderamente el mejor lugar para comprar
Gina Nava
Gerente de Reputación
gnava1@universalhyundai.com
They took very good care of us.
They made sure we had everything we needed before we left.
They made sure we had everything we needed before we left.
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by JCDOYLE04
Verified Customer
Verified Customer
Nov 13, 2022 -
Universal Hyundai responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! we look forward to working with you again!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Sales staff worked very hard to make a deal which was
acceptable to me and for the dealership. They were willing to search for the perfect vehicle for me and mission accomplished!
acceptable to me and for the dealership. They were willing to search for the perfect vehicle for me and mission accomplished!
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by sedoepp1910
Verified Customer
Verified Customer
Nov 01, 2022 -
Universal Hyundai responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Hyundai!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
It was a great service and the the staff working at the
dealer are alway helpful
dealer are alway helpful
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by MJMM88
Verified Customer
Verified Customer
Sep 15, 2022 -
Universal Hyundai responded
We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
The staff Was amazing from the time I walked in the door
Until the time I left with the car the sale staff was very very helpful dealership was very very clean kind and courteous would definitely buy anothe
Until the time I left with the car the sale staff was very very helpful dealership was very very clean kind and courteous would definitely buy another car from Universal group
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by PMWETZ
Verified Customer
Verified Customer
Jul 07, 2022 -
Universal Hyundai responded
Thank you for choosing Universal Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
I had a Santa Fe for 18 yrs, bought at this location and
always received excellent service.
On May 7th I bought a 2018 Chevrolet Stark LT;
after been in your location from 3pm to almost 8 pm I left with
always received excellent service.
On May 7th I bought a 2018 Chevrolet Stark LT;
after been in your location from 3pm to almost 8 pm I left with a dirty car. Your sales staff told me ,after I point out the car was dirty, in your dealership you do not detail/clean old cars as you do new cars. After I really showed them how disappointed I was with the service; they asked me to bring the car back and it will be clean. I took the car back and showed them a rusty area behind the driver area. I was so upset with all that happened on May 7th, that I didn’t notice that before. That was fixed after Jose from the Finane area told the Sales person Mr. Giovannie Sanchez, something should be done to fix it. I could not believe in your dealership a car wii be sold in that condition. To my surprise and dissatisfaction the car was never cleaned.
I have never had such a bad experience investing thousands of dollars. My impression on your sales staff, and service staff, specially on Mr Sanchez is that he is not concern about a happy, satisfied customer. When a person buy a car from a dealer, it doesn’t matter if it is a new car or a used car. The customer should be treated the same way.
People that I have shared my experience with, had suggested for me to report your dealership to the BBA.
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by GI44GI33
Verified Customer
Verified Customer
Other Employees Tagged:
Jose Cepeda,
Simo Bassi
, Andrew Terry, Waited to talk to a Service person or Management. After tired of waiting left the location.
Jun 05, 2022 -
Universal Hyundai responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss things? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Jun 05, 2022 -
GI44GI33 responded
Thanks for your response and the interest of discussing the situation personally with me. I will be out of town for a few weeks. I will contact you when I get back.
Jun 06, 2022 -
Universal Hyundai responded
I look forward to hearing from you and making things right. Have a safe trip and a great day.
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Mr.Erik and Mr;Giovanne has been very good in the sales
and financing process.
and financing process.
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by ELBACKUP
Verified Customer
Verified Customer
Other Employees Tagged:
Ericmelec Rivera
Apr 01, 2022 -
Universal Hyundai responded
Congratulations on your new vehicle! We are so glad that Ericmelec and Giovanne had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
The staff was pleasant and very informative.
They were clear and understood what I wanted and they were able to get me exactly what I wanted.
They were clear and understood what I wanted and they were able to get me exactly what I wanted.
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by ARPACHECO114
Verified Customer
Verified Customer
Mar 26, 2022 -
Universal Hyundai responded
Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Nice people not exactly the deal I wanted but I wanted
the car and settled
the car and settled
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by BIGDOGS53044
Verified Customer
Verified Customer
Feb 14, 2022 -
Universal Hyundai responded
Thanks for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
Horrible sales experience. Bait and switch. Dishonest
sales force and lack of follow up on all levels
sales force and lack of follow up on all levels
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by Mark
Verified Customer
Verified Customer
Other Employees Tagged:
Matt Sanchez, Josiah and Billy
Jan 17, 2022 -
Universal Hyundai responded
Thank you for this feedback. We're very sorry to see that you didn't have a good experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com