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Giovanni Yanez
103 Reviews
Dealership Experience
11 yrs, 7 mos
Languages Spoken
English
Spanish
103 Reviews
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103 Reviews of Giovanni Yanez
Verified Customer
September 22, 2025
I have been a long-time loyal customer of this dealership, purchasing multiple vehicles here over the years and regularly bringing them in for service. Recently, my family was in the market for a dealership, purchasing multiple vehicles here over the years and regularly bringing them in for service. Recently, my family was in the market for a new vehicle. We decided to special order one with specific features, as we weren’t in a hurry and wanted it exactly the way we needed. After placing the order, I never received a single update unless I reached out first. Roughly 10 weeks later, I was finally contacted that the vehicle was “ready.” When I arrived to test drive and sign paperwork, I quickly realized something was very wrong. The dealership had canceled my order without ever notifying me. Instead, they tried to sell me a different vehicle at a higher price with added items I did not order and that they refused to remove. Even after showing my signed order documents, the sales manager refused to acknowledge their mistake. This experience was incredibly disappointing, especially after generations of my family have done business here. I was treated like just another number and just another sale. I will never return to purchase or service a vehicle here again. If you’re considering a GMC, I strongly recommend going elsewhere. More
by mikepalacios
June 21, 2025
Both Woody and Jesse were great to work with. Was not especially pleased with the dealer add-ons that I had no say about. In general, a good overall experience Was not especially pleased with the dealer add-ons that I had no say about. In general, a good overall experience More
by dales1952
Other Employees Tagged: Woody Rogers, Jessie Ramirez
June 03, 2025
Terrible Experience – Be Cautious I leased a vehicle from Hardin on May 2, 2025, and over 30 days later, my trade-in still hadn’t been paid off — until I followed up repeatedly. When payment was finally from Hardin on May 2, 2025, and over 30 days later, my trade-in still hadn’t been paid off — until I followed up repeatedly. When payment was finally processed, the payoff amount was nearly $1,200 short of what was agreed upon in my contract. This experience has been frustrating, time-consuming, and unprofessional from start to finish. I had to monitor the process myself and follow up multiple times — something no customer should have to do after a signed deal. Even worse, Manager Giovanni Yanez and Finance Manager Talia were caught attempting to short the payoff. Thankfully, I reviewed everything closely. But had I not, I would have been left covering the difference. If you’re considering doing business with Hardin, triple-check every document and number. My experience was nothing short of a nightmare, and I strongly urge management to re-evaluate their internal accountability. More
by hootan
May 27, 2025
Entire team was welcoming and made my experience great! Jim was excellent and extremely knowledgeable which I really appreciated!! Jim was excellent and extremely knowledgeable which I really appreciated!! More
by jason.marcus
Other Employees Tagged: Jim Keys, David Sandoval
May 19, 2025
Great dealer to come too, will recommend my family and friends to come check it out if they need a new or used car. friends to come check it out if they need a new or used car. More
by s.mbermudezlogistics
Other Employees Tagged: Manuel Garcia, Jesus Gomez
May 13, 2025
Pleasant experience, santos spoke my language and was accommodating and straightforward. I couldn’t be happier with my purchase. Also sold my Honda civic 2020 to Hardin Buick for a reasonable price. accommodating and straightforward. I couldn’t be happier with my purchase. Also sold my Honda civic 2020 to Hardin Buick for a reasonable price. More
by josemuniz2687
Other Employees Tagged: Santos Valencia
May 10, 2025
Unprofessional and Rude. Unprofessional. Rude finance manager or closing manager whatever he was . Unwilling to work with customers to make a deal. Unprofessional. Rude finance manager or closing manager whatever he was . Unwilling to work with customers to make a deal. More
by nydfigueroa03
Other Employees Tagged: Bruce DeLoye
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