Giovanni Yanez | Page 2

Great customer service and amazing service I’ll be back. I will send more customers I will send more customers More

by adan_perez Verified Customer Verified Customer

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I have been a long-time loyal customer of this dealership, purchasing multiple vehicles here over the years and regularly bringing them in for service. Recently, my family was in the market for a dealership, purchasing multiple vehicles here over the years and regularly bringing them in for service. Recently, my family was in the market for a new vehicle. We decided to special order one with specific features, as we weren’t in a hurry and wanted it exactly the way we needed. After placing the order, I never received a single update unless I reached out first. Roughly 10 weeks later, I was finally contacted that the vehicle was “ready.” When I arrived to test drive and sign paperwork, I quickly realized something was very wrong. The dealership had canceled my order without ever notifying me. Instead, they tried to sell me a different vehicle at a higher price with added items I did not order and that they refused to remove. Even after showing my signed order documents, the sales manager refused to acknowledge their mistake. This experience was incredibly disappointing, especially after generations of my family have done business here. I was treated like just another number and just another sale. I will never return to purchase or service a vehicle here again. If you’re considering a GMC, I strongly recommend going elsewhere. More

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Jim Keys was a great salesman really spent the time to show me my new vehicle show me my new vehicle More

by bcurran158 Verified Customer Verified Customer

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Great service, great communication, overall really great experience. I would highly recommend this dealer to all experience. I would highly recommend this dealer to all More

by shawn96 Verified Customer Verified Customer

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Both Woody and Jesse were great to work with. Was not especially pleased with the dealer add-ons that I had no say about. In general, a good overall experience Was not especially pleased with the dealer add-ons that I had no say about. In general, a good overall experience More

by dales1952 Verified Customer Verified Customer

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Terrible Experience – Be Cautious I leased a vehicle from Hardin on May 2, 2025, and over 30 days later, my trade-in still hadn’t been paid off — until I followed up repeatedly. When payment was finally from Hardin on May 2, 2025, and over 30 days later, my trade-in still hadn’t been paid off — until I followed up repeatedly. When payment was finally processed, the payoff amount was nearly $1,200 short of what was agreed upon in my contract. This experience has been frustrating, time-consuming, and unprofessional from start to finish. I had to monitor the process myself and follow up multiple times — something no customer should have to do after a signed deal. Even worse, Manager Giovanni Yanez and Finance Manager Talia were caught attempting to short the payoff. Thankfully, I reviewed everything closely. But had I not, I would have been left covering the difference. If you’re considering doing business with Hardin, triple-check every document and number. My experience was nothing short of a nightmare, and I strongly urge management to re-evaluate their internal accountability. More

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Entire team was welcoming and made my experience great! Jim was excellent and extremely knowledgeable which I really appreciated!! Jim was excellent and extremely knowledgeable which I really appreciated!! More

by jason.marcus Verified Customer Verified Customer

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Great dealer to come too, will recommend my family and friends to come check it out if they need a new or used car. friends to come check it out if they need a new or used car. More

by s.mbermudezlogistics Verified Customer Verified Customer

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Pleasant experience, santos spoke my language and was accommodating and straightforward. I couldn’t be happier with my purchase. Also sold my Honda civic 2020 to Hardin Buick for a reasonable price. accommodating and straightforward. I couldn’t be happier with my purchase. Also sold my Honda civic 2020 to Hardin Buick for a reasonable price. More

by josemuniz2687 Verified Customer Verified Customer

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Unprofessional and Rude. Unprofessional. Rude finance manager or closing manager whatever he was . Unwilling to work with customers to make a deal. Unprofessional. Rude finance manager or closing manager whatever he was . Unwilling to work with customers to make a deal. More

by nydfigueroa03 Verified Customer Verified Customer

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