Giselle Aviles | Page 2

Knowledgeable, helpful, professional. .. and they worked quickly so I was able to return to my day's projects. .. and they worked quickly so I was able to return to my day's projects. More

by bizcon Verified Customer Verified Customer

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Giselle was friendly and efficient! And, having wonderful snacks, beverages and a big screen TV made the wait time fly by! And, having wonderful snacks, beverages and a big screen TV made the wait time fly by! More

by debirk Verified Customer Verified Customer

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Friendly, helpful staff but 3 hour wait for a scheduled appointment was a bit much. appointment was a bit much. More

by rpatrick.mathews Verified Customer Verified Customer

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Giselle is extremely helpful. She really listens to question that I have and follows up. But the other people that I was talking to that she brought in to talk with me also were e She really listens to question that I have and follows up. But the other people that I was talking to that she brought in to talk with me also were extremely helpful. I have absolutely nothing negative to say or even a question about the service. It was excellent and I truly appreciate the service rides to and from my house. The driver was down he was very friendly and really had a nice time. Thank you very much More

by dls248 Verified Customer Verified Customer

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Helpful and efficient. I will continue to take my 2025 Camry to Santa Cruz Toyota for servicing. I will continue to take my 2025 Camry to Santa Cruz Toyota for servicing. More

by abodine999 Verified Customer Verified Customer

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Giselle went above and beyond to try and help us with our battery issue She gave us some ideas to follow up with for next steps to come in for diagnostic battery issue She gave us some ideas to follow up with for next steps to come in for diagnostic More

by Mmc1129 Verified Customer Verified Customer

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I understand there was a power outage and that caused issues. However, before the outage I was frustrated that the service department was overbooked and no one was available to check me in. I specificall issues. However, before the outage I was frustrated that the service department was overbooked and no one was available to check me in. I specifically asked when schedule to wait while the scheduled maintenance was done but was told it would be many hours, so then it took almost an hour to get a shuttle ride home. Then the next day the shuttle return to the service center was handled miserably. I asked for a 12:30 pickup because I had a 2:00 appointment. The original scheduled driver apparently went to lunch, and the next driver ended up getting assigned about 1:00 and picked me up an hour late. So knowing I would be late I tried to call the service department to get the car pulled up before I arrived - I explained in detail what I wanted then got put on hold for several minutes and then got hung up on. More

by Srichie228 Verified Customer Verified Customer

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Giselle was a pleasure to deal with, both on the phone & at the dealership! at the dealership! More

by Mikeminuth Verified Customer Verified Customer

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Good Friendly service, nice coffee machine , clean. There is always time to look at new and used cars. Had a great salesperson, Miso. There is always time to look at new and used cars. Had a great salesperson, Miso. More

by harlandloans Verified Customer Verified Customer

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So this was the second service I have had on this brand new vehicle that I just bought from yall, I requested that my car be washed since it wasn't last time (seriously not a big deal but I did just buy th new vehicle that I just bought from yall, I requested that my car be washed since it wasn't last time (seriously not a big deal but I did just buy the car and paid for the services ahead of time and a bunch of extra warranties) and the guy said that he promised they would wash it this time- it wasn't, despite me bringing it up at drop off (9am) and my car took all day- I didn't get it til 4:45 and I didn't receive any updates. I had to call to find out what was going on. Poor customer service. More

by emmajnie Verified Customer Verified Customer

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