Giselle Avilla

This is the 4th car we’ve purchased from Royal Moore. The sales person was polite and courteous. It was a challenge and frustrating when we found, the model and type of vehicle we had requested a month The sales person was polite and courteous. It was a challenge and frustrating when we found, the model and type of vehicle we had requested a month earlier wasn’t in stock. We were there for 6 hours and left without a new vehicle and only a ‘loaner’ car for temporary usage until the car arrived. Ironically the trade-in made depreciated every three hours. More

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Disappointed when I had been in communication with RM for a month on exactly what car I wanted to purchase and we had July 17th scheduled for my purchase and pick up date. I received several text reminders a month on exactly what car I wanted to purchase and we had July 17th scheduled for my purchase and pick up date. I received several text reminders (a couple the same morning) leading up to our appointment on July 17th but none of them tell me that my car is not available. I drive over an hour to the dealership and the car has "just sold" before we had the chance to purchase it, per Clint. I would have happily put money down to hold it, if needed, but the option wasn't given and I was never told there was an issue. This was a tactic to lure us in to their dealership. Thankfully, another car was found and Giselle has offered to drive the car to my home to save me a second trip to the dealership. I got less for my trade-in than I would have liked (apparently my car depreciated $300 while sitting at the dealership) but I was so tired, I just wanted to be done. We were there for over 6 hours! My husband and I have purchased our last 3 vehicles from Royal Moore Subaru and this would be the 4th. My parents have purchased multiple vehicles through them as well. RM lied to get us to their dealership and was able to low ball us on our trade-in. They made a great deal for themselves but at what point do these unethical actions pay off when your once loyal customer will not go back? More

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Very good and clean dealership with all the amenities. Giselle was wonderful and very helpful. Giselle was wonderful and very helpful. More

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Giselle was GREAT. . If she were a guy I’d marry her…. Maybe I would anyway . If she were a guy I’d marry her…. Maybe I would anyway More

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I had a wonderful time working with Giselle Avilla. She was welcoming and very informative for my visit. She was welcoming and very informative for my visit. More

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Giselle was a joy to work with, and was able to make the experience easy and painless, and felt like she was there as a facilitator, rather than someone pressuring us to make a sale. Id absolutely recommend experience easy and painless, and felt like she was there as a facilitator, rather than someone pressuring us to make a sale. Id absolutely recommend her to anyone looking to buy a car in the area, and any time in the future I would be in the market for another car, Giselle would be the standard I'd judge any other sales person against. More

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Had a great experience with the entire team! Especially Giselle and Camie! Keep up the great work ladies, it was a pleasure getting my new car today! Especially Giselle and Camie! Keep up the great work ladies, it was a pleasure getting my new car today! More

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John and Giselle helped me out so much with picking the best and safest mom car! best and safest mom car! More

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Car buying is exhausting, but I so appreciated Giselle’s professionalism and commitment to a great experience. professionalism and commitment to a great experience. More

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Giselle Avilla helped me find the perfect Subaru and made sure I was supported throughout the entire process. Highly recommend her for buying a new car!! sure I was supported throughout the entire process. Highly recommend her for buying a new car!! More

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