Giselle Avilla

We are returning customers. Nice service and high quality car. Everyone was great to work with. Nice service and high quality car. Everyone was great to work with. More

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My family has purchased 3 vehicles the past 6 years, and will purchase my next one from Royal Moore. My buying experiences have been nothing but exceptional. will purchase my next one from Royal Moore. My buying experiences have been nothing but exceptional. More

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Giselle Avilla truly goes above and beyond. I called her at the store when my friend got a flat tire on our way back to the dealership to drop off the check for my car Giselle helped me find th I called her at the store when my friend got a flat tire on our way back to the dealership to drop off the check for my car Giselle helped me find the day before. She told us not to worry that she'd take care of us, just to pull up into the service department and she'd meet us there. When we got there they took care of us right away. She could've left since she was done for the day but instead she reached out to my mom to let her know that we were safe & waited with us outside until the flat tire was fixed and my car was ready to go as well.. I won't go anywhere else, Giselle Avilla & Royal Moore Subaru take care of their customers like they're family! More

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GISELLE A. IS THE BEST SHE WENT ABOVE AND BEYOND IN TAKING CARE OF US! IS THE BEST SHE WENT ABOVE AND BEYOND IN TAKING CARE OF US! More

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Giselle Avilla from Royal Moore Subaru treated me like a friend from the beginning. She is the one you want to go to when you're buying a car. friend from the beginning. She is the one you want to go to when you're buying a car. More

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Honestly the best car buying experience ever from start to finish Excel was attentive and opposed to other dealerships, all everyone was attentive to my needs left me with a smaller on my face. to finish Excel was attentive and opposed to other dealerships, all everyone was attentive to my needs left me with a smaller on my face. More

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Giselle made my car buying experience fun and memorable. She didn't interrupt me and worked to find me the right car at a price I found agreeable. She is worth going to and I will be recommending her to my She didn't interrupt me and worked to find me the right car at a price I found agreeable. She is worth going to and I will be recommending her to my friends and family. More

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This is the 4th car we’ve purchased from Royal Moore. The sales person was polite and courteous. It was a challenge and frustrating when we found, the model and type of vehicle we had requested a month The sales person was polite and courteous. It was a challenge and frustrating when we found, the model and type of vehicle we had requested a month earlier wasn’t in stock. We were there for 6 hours and left without a new vehicle and only a ‘loaner’ car for temporary usage until the car arrived. Ironically the trade-in made depreciated every three hours. More

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Disappointed when I had been in communication with RM for a month on exactly what car I wanted to purchase and we had July 17th scheduled for my purchase and pick up date. I received several text reminders a month on exactly what car I wanted to purchase and we had July 17th scheduled for my purchase and pick up date. I received several text reminders (a couple the same morning) leading up to our appointment on July 17th but none of them tell me that my car is not available. I drive over an hour to the dealership and the car has "just sold" before we had the chance to purchase it, per Clint. I would have happily put money down to hold it, if needed, but the option wasn't given and I was never told there was an issue. This was a tactic to lure us in to their dealership. Thankfully, another car was found and Giselle has offered to drive the car to my home to save me a second trip to the dealership. I got less for my trade-in than I would have liked (apparently my car depreciated $300 while sitting at the dealership) but I was so tired, I just wanted to be done. We were there for over 6 hours! My husband and I have purchased our last 3 vehicles from Royal Moore Subaru and this would be the 4th. My parents have purchased multiple vehicles through them as well. RM lied to get us to their dealership and was able to low ball us on our trade-in. They made a great deal for themselves but at what point do these unethical actions pay off when your once loyal customer will not go back? More

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Very good and clean dealership with all the amenities. Giselle was wonderful and very helpful. Giselle was wonderful and very helpful. More

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