Givon Cinque | Page 2

I recently financed a 2023 4Runner through Toyota Suburban in Farmington, and unfortunately, my experience was not as positive as I had hoped. Initially, everything seemed to be going well; I receive Suburban in Farmington, and unfortunately, my experience was not as positive as I had hoped. Initially, everything seemed to be going well; I received a used vehicle with 26,000 plus miles on it, and while there was a small crack in the windshield and a missing key fob, I was told these issues would be addressed. I worked with salesperson Olivia Wheelock, who then passed me off to a finance team member, Givon Cinque. I made it clear to Givon that I did not want to purchase any service plan. Despite this, I ended up with a component replacement plan costing $11,500. This total price was never clearly explained to me; I was only shown the monthly payment amount. While I take responsibility for not asking for all the figures upfront, I was disappointed to discover this after reviewing the paperwork a week later. When I realized what had happened and decided to cancel the service plan, I tried to reach Givon multiple times but received no response to my calls or voicemails. I then visited the dealership in person, where I spoke with Sales Manager Abdul Levy. Despite being there in person, I was told that Givon was unavailable and that I would need to come back to resolve the issue with him. My fiancé also contacted Olivia Wheelock, who reiterated that we needed to deal with Givon directly. This was incredibly frustrating and seemed like a deliberate attempt to avoid addressing my concerns. After not getting any help from the dealership, I called the Toyota Service Agreement Line and learned that I could cancel the service agreement directly through their website, without needing to go through the dealership. This was contrary to what I had been repeatedly told by the staff at Toyota Suburban. While I understand that purchasing a service agreement without fully understanding the details is partly my fault, I am writing this review because of the lack of honesty and professionalism I encountered. Both Olivia Wheelock and Abdul Levy misled me, and Givon Cinque's failure to return my calls felt intentional. These individuals, in my opinion, do not exhibit the character or integrity one would hope for when working with someone to make such a significant purchase. Additionally, I never received the second key fob I was promised, nor was the crack in the windshield repaired as agreed. Based on this experience, I will not be returning to Toyota Suburban or any other Lithia Motors dealership in the future. I would advise others to be cautious and ensure all details are thoroughly reviewed before finalizing any purchase at this dealership. **If you encountered the same situation and are having trouble removing the service agreement you can visit the Toyota Service Agreement Cancellation site which is tmisvpp.com, once at the cancellation page you will need your vin information and the address info for the lien holder which if you worked with Toyota is P.O. Box 22171 Tempe, AZ 85285. More

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The car buying process w/ Suburban Toyota of Farmington Hills and my salesman Sylmari was a breeze. From the beginning to the end, Sylmari was friendly, informative, and helped to get me exactly what I wan Hills and my salesman Sylmari was a breeze. From the beginning to the end, Sylmari was friendly, informative, and helped to get me exactly what I wanted and for a great deal. No runarounds or games that you’ll find common with a lot of salesmen in this line of business. Him and Givon both were very straightforward, easy to talk to, and able to get exactly what I asked for. The next time I’m in need of a vehicle, I know exactly who I’ll be coming to. Thanks again for everything! More

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Awring simply is the best to work with. I've come to look at many cars over the past few years, yet not buying any. Awring has always treated me with much respect and has shown much patie I've come to look at many cars over the past few years, yet not buying any. Awring has always treated me with much respect and has shown much patience. Today, after so many years of trying but not buying, I bought! And I'll always look for Awring for future purchases! More

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Issa was extremely helpful with my buying process. This was my first time buying a car and he was very patient throughout the whole process. Super responsive and working the extra mile, definitely wou This was my first time buying a car and he was very patient throughout the whole process. Super responsive and working the extra mile, definitely would recommend him to someone looking for a car! Not only that, but him sitting in the car and showing me key features was super helpful as well. More

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Great seller and humble Best sales you can deal with him in Toyota dealer in Michigan Thank you so much MR Issa for everything 👍👍👍🙏🙏🙏 him in Toyota dealer in Michigan Thank you so much MR Issa for everything 👍👍👍🙏🙏🙏 More

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Issa is very professional and knew the details of each vehicle in and out. Was happy to help us compare pricing options, vehicle availability, and options with my trade in. I was able to walk out same day vehicle in and out. Was happy to help us compare pricing options, vehicle availability, and options with my trade in. I was able to walk out same day with a new car. More

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Mikey was all around fantastic. I knew he was our guy a minute into my call. He’s so genuinely personable, knowledgeable, and great at what he does. Our overall experience couldn’t I knew he was our guy a minute into my call. He’s so genuinely personable, knowledgeable, and great at what he does. Our overall experience couldn’t have gone more smoothly and efficiently. The dealership has a fluid and excellent operation going, and within 4 hours I drove off the lot in a beautiful Ruby Red RAV4. I plan on recommending Mikey at Farmington Hills to anyone who will listen ☺️ He will be your guy too! More

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This is our first purchase of a vehicle from Suburban Toyota of Farmington. James the Sales Manager & Givon the Salesman were outstanding to deal with. The purchase of a Tacoma TRD Sport was painless. Toyota of Farmington. James the Sales Manager & Givon the Salesman were outstanding to deal with. The purchase of a Tacoma TRD Sport was painless. We will definitely be coming back for our next purchase and will only have our vehicles serviced at Suburban. Keep up the great service!! More

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Working with Givon was a great experience. I came in with no expectation to walk out with a vehicle since I have been quoted extremely high prices from other dealerships. Givon was able to get I came in with no expectation to walk out with a vehicle since I have been quoted extremely high prices from other dealerships. Givon was able to get me into the vehicle I wanted with a payment better than expected. They were extremely easy to work with and very quick. I was in and out of the dealership with a new vehicle, from a credit app, with a trade-in in less than 2 hours. I will recommend him to any family and friends in the market for a new vehicle. Thank y'all again so much! More

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When I bought a 2019 Toyota Corolla from Suburban Toyota in Farmington Hills, I never expected to be treated so poorly. They lied about price, interest rates on financing, and what they would do about only in Farmington Hills, I never expected to be treated so poorly. They lied about price, interest rates on financing, and what they would do about only having one key for the vehicle. The salesman will not return my calls and the service department just tells me I have to make arrangements to get the second key from the salesman. I would never recommend this dealership. More

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