"I contacted Bernard Jones a few times by email. Last time..."
I contacted Bernard Jones a few times by email. Last time I contacted him, I asked to set an appointment: he never responded. When I complained to the sales manager, Bernard Jones sent a letter to me as if we had met/discussed the car I was interested in. Bernard Jones never made a good faith effort to contact me.
Long story short, Bernard Jones needs to improve his customer skills.
"Wanted to thank everyone involved in the purchase of my..."
Wanted to thank everyone involved in the purchase of my new 2020 Hyundai Sonata. From Lori Hammond to David Kahn to our GM Glenn Beck who treated me like a queen. Gianna who did the financing was very quick and explained everything and Bernard Jones he explained the car like a pro. This is by far the best experience I have ever had. Thank you guys so much. Customer for life.