Glenn Craney

I used Subaru Superstore of Surprise's website to set a service appt for 5pm today. I selected 2 of the options listed; 80K service, and 4 wheel Alignment. I also included notes detailing specif set a service appt for 5pm today. I selected 2 of the options listed; 80K service, and 4 wheel Alignment. I also included notes detailing specific work I was needing. This included 3 Non-op windows, and a suspension issue this same dealership mentioned during my prior visit. I also selected the option for a loaner vehicle, which I understood was not guaranteed. I received a text and an email confirming my appt. I arrived at 4:40 pm for my 5pm appointment. 3 people in Subaru shirts were standing in the drive. 1 was with a customer, the other 2 were talking. None acknowledged me which did not offend me since they were all busy, so I walked into the service area. 1 service writer was with a customer, the other was on the phone. No greeting here either. Not offended for the same reason above. There are no chairs in the service writing area, and no place to sign in so I chose to wait to speak with someone in case Glenn Craney, the service writer named in my confirmation wasn't aware I was there to see him. The guy on the phone looked at me and said "Are you waiting for me?" I said "I don't know who you are, but I have a 5pm appointment." This person was Glenn Craney. He found me in their system, then asked what services I was needing. Confused by this, I asked if he had the notes I entered online. He said no he did not have any information beside my name. I found this frustrating, but explained why I was there and that I had a warranty which may cover some of the work needed. He asked which company it was with, and I told him I wasn't sure but all that had been shared online. After some typing, Glenn Craney said "let's go look at your car." I assumed the loaner car was good since he hadn't said otherwise and there were 2 parked in the service drive. I again mentioned they could keep my car as long as necessary to fix everything. Again, under the assumption that the loaner car had been reserved. Glenn confirmed my windows were not working after visiting my car, and when I asked him what the next steps were. Glenn told me I needed to reschedule my appointment. Nothing about the suspension, no discussion about the 80k warranty. I was dumbfounded. I asked why their website offers the ability to set an appointment and leave notes if that info doesn't get to the service department. Glenn simply said "I don't know, sorry." Not once did he offer any assistance beyond telling me he thinks my rear windows are "stuck" and he could help me by setting up a new appointment. I figured I'd give it one more try and restated that as long as they can get me a loaner vehicle I was not in a rush. Glenn stated he couldn't do anything about a loaner until work begins on my car. If you keep offering customer service like this, pretty soon you'll have all kinds of open appointments. My wife and I will find a new shop to work on our Subarus moving forward. This will be our final interaction with Subaru Superstore of Surprise, and I felt it was worth pointing out that it was pure garbage. Customer beware. More

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I had a great experience in the service department at the Subaru Superstore of surprise. Very professional Service staff. Subaru Superstore of surprise. Very professional Service staff. More

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Bait and switch is Charles game. Made me an offer and then back pedaled. The service department was outstanding. Basically a new car 2021 with 3388 miles on it. Charles let a stellar Made me an offer and then back pedaled. The service department was outstanding. Basically a new car 2021 with 3388 miles on it. Charles let a stellar car go that was inspected by the service staff. I hope Richard Cvijanovich sees this. More

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Glen was not truthful to me about my car's diagnostics. It was comical only because he started sweating, stuttering and avoiding eye contact with us while he was giving us intentional disinformation. It was comical only because he started sweating, stuttering and avoiding eye contact with us while he was giving us intentional disinformation. More

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Excellent staff and service. Very nice waiting room with great amenities, and reasonable turnaround time. Very nice waiting room with great amenities, and reasonable turnaround time. More

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I just cannot say enough about this dealership. I have never experienced one like this before in all of my car buying years. What makes this dealership special are several factors. Mark the gene I have never experienced one like this before in all of my car buying years. What makes this dealership special are several factors. Mark the general manager is fantastic. Friendly and he will go out of his way to help you. Tina is the delivery person that will work you one one one with to make sure you know your new car. She is just great. Service department is like Mark and Tina. Just great! My cars have been serviced there since the dealership opened. My # 1 contact is Glenn and he again is great to work with. I just took possession of my 10th Subaru. Forester Touring 2025. You should visit this place and see and feel the experience. More

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The dealer completed my annual servicing as promised and on time. The service area was very clean and stocked with refreshments on time. The service area was very clean and stocked with refreshments More

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This is our 2nd Subaru we’ve purchased from them. Nothing but good things to say about their sales staff but it is their after sales service that really makes a difference. Our service advisor Glen’s Nothing but good things to say about their sales staff but it is their after sales service that really makes a difference. Our service advisor Glen’s professionalism and knowledge made our service experience at the dealership well above what’s normal. We would definitely buy our 5th Subaru from Subaru Superstore of Surprise. More

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I worked with three different sales persons. Each of them gave me excellent care & was comfortable for me to talk with. Each also listened to my questions & their answers were easy for me to und Each of them gave me excellent care & was comfortable for me to talk with. Each also listened to my questions & their answers were easy for me to understand. It was a pleasant surprise to be so well treated & enjoyable. Thank you for making this purchase an easy one! More

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Service was fast and competent. Excellent. I was in and out in a short time. Excellent. I was in and out in a short time. More

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