Glenn Cummings | Page 13

The salesman i had was great it was the service part that left a bad taste in my mouth. I feel once they got my money i was just another guy. I had the 60 day dealership warranty and i had an issue with the left a bad taste in my mouth. I feel once they got my money i was just another guy. I had the 60 day dealership warranty and i had an issue with the 4 wheel drive system. I made an appointment 2 weeks out and for 7am. I got there alittle early like 10 mins and went in and i waited at the desk the door was opened so I figured they wouldnt mind. A group of 8 guys seen me standing there but insisted to talk and not even say we will be with you in a bit. I get checked in with the service guys and i asked how long i could expect i said i had to wait because it was my only ride and I'm about 1 hr away. They seemed shocked and said oh well prolly not till lunch time. I was ok with that if it was getting fixed. Well i decided to go for a walk and noticed my truck sitting in the lot this was around 8 am. I was gone for about 2 hrs and still noticed my truck sitting there. So this was around 10 am i decided to go ask the service dept what was going on they were very rude and told me that they told me around lunch time. I said the truck is just sitting there why would i make an appointment for 7 am and its still sitting there. They gave me all kinds of excuses... oh its being worked on just because its sitting there doesnt meen its not getting worked on. Luckily my sales guy seen me and i explained to him what was going on and he went right away and started finding out. Long story short 1030 came they started working on my truck i was out of there around 12pm. I just dont understand how you can make an appointment but that doesnt matter. My opinion is the "used car " mechanic wasnt in till 10 1030 and thats when my truck was going to get started. They should have told me what was going on instead i waste a day off at the dealership More

by anthony_cannizzo87 Verified Customer Verified Customer

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The staff was excellent, pleasant, helpful. I would definitely return and would recommend to friends and family. I would definitely return and would recommend to friends and family. More

by neil Verified Customer Verified Customer

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The team was very respectful and transparent which made the process much easier than past experiences. the process much easier than past experiences. More

by New owner Verified Customer Verified Customer

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Best experience I have had at a dealership so far friendly dealers that speak the truth no beating around the bush friendly dealers that speak the truth no beating around the bush More

by dpa5651 Verified Customer Verified Customer

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Great customer service! Easy process to trade in my lease and get a new lease. I told Glenn what I was looking for and he came through right away. Love my new Ford Explorer! Easy process to trade in my lease and get a new lease. I told Glenn what I was looking for and he came through right away. Love my new Ford Explorer! More

by Kandie Verified Customer Verified Customer

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Chance in the Service Center was Great. Took great Care of Me. Always a Great Experience. Took great Care of Me. Always a Great Experience. More

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Every staff member was extremely helpful and made the whole process very fast, even with a few technical hiccups that were immediately rectified. Very happy with my purchase and will come again in the fu whole process very fast, even with a few technical hiccups that were immediately rectified. Very happy with my purchase and will come again in the future More

by glennstrawbridge Verified Customer Verified Customer

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I trust De Paula Ford b/c I have bought a car from Glen Cummings before at this dealership. Qasim, the financier during the transaction, was knowledgeable and trustworthy. He was articulate and thorough. D Cummings before at this dealership. Qasim, the financier during the transaction, was knowledgeable and trustworthy. He was articulate and thorough. De Paula had the vehicle that I wanted and after a test drive, I knew for sure that I wanted the auto. More

by rflorin9 Verified Customer Verified Customer

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I was only some what satisfied with my experience. Things were going great up until I picked up my truck. The day I picked it up I got there to find out my payments were going to be higher than what I Things were going great up until I picked up my truck. The day I picked it up I got there to find out my payments were going to be higher than what I was told on the phone. Then I was told by Glenn that he was coming outside to go over the features of the truck with me. I sat outside for 35 minutes waiting for him. After which I went inside to tell him that I was leaving because I had to get to work he looked a little suprised that I was still there. He replied that I could stop by any day but a Tuesday and he would go over it with me. I learned alot of the features on my own from just the owners manual , I never stopped back. More

by mare1182002 Verified Customer Verified Customer

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Glen is an excellent salesman,that’s why we’ve bought several vehicles from him several vehicles from him More

by dasabe6 Verified Customer Verified Customer

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