Govaia Larcher | Page 12

Warm and welcoming to customers. Food customer service skills would recommend this dealership to friends and 2 skills would recommend this dealership to friends and 2 More

by jmcnqt Verified Customer Verified Customer

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Amazing service as always. They are very professional and treat everyone with respect regardless to if you are driving a brand new Lexus or one that is 12 years old. treat everyone with respect regardless to if you are driving a brand new Lexus or one that is 12 years old. More

by Mrsithier12 Verified Customer Verified Customer

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John was a great salesman, no pressure just helpful and courteous . Was a very pleasant experience and I’m very happy with the purchase courteous . Was a very pleasant experience and I’m very happy with the purchase More

by jwagner60 Verified Customer Verified Customer

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I recently purchased a Range Rover Evoque from Dan. After dealing with countless clueless sales people and feeling defeated from weeks of searching, working with Dan was really refreshing. He was super perso dealing with countless clueless sales people and feeling defeated from weeks of searching, working with Dan was really refreshing. He was super personable and made the entire process enjoyable and seamless. Despite doing my own homework Dan was extremely knowledgeable and went through my entire car from top to bottom explaining all the features. He even went out of his way to personally handle multiple phone calls managing my car rental and also picked me up from the car rental drop off, back to the dealership. And the best part aside from enjoying his company was that he got me UNDER my monthly budget! Working with Dan was so quick and easy I think it takes me longer to pump gas than it did to purchase my SUV. Super happy with my Range Rover and my experience at Lexus of Orange County! More

by ErinV Verified Customer Verified Customer

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The services was outstanding and mr. John was a great agent. The Car is Wonderful. Thank you . agent. The Car is Wonderful. Thank you . More

by rgpbtoy2 Verified Customer Verified Customer

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This is my third lease from this dealership and It is This is my third lease from this dealership and It is always a pleasure visiting Lexus of Middletown. The staff is very friendly and professional. A This is my third lease from this dealership and It is always a pleasure visiting Lexus of Middletown. The staff is very friendly and professional. A special thanks to Melissa Horan for being patient with me and for taking the extra effort to match me up with the right vehicle. More

by cammiepunch Verified Customer Verified Customer

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Superb service from the moment we entered all the way we got our two vehicles. got our two vehicles. More

by djmom411 Verified Customer Verified Customer

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Yes excellent service worked with us we’re happy with the purchase Stephan John And his team were amazing thank you very much for all your excellent service thank you purchase Stephan John And his team were amazing thank you very much for all your excellent service thank you More

by Merrymershon Verified Customer Verified Customer

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HORRIBLE. Myself and my fiancé went to finance a car from Lexus of Middletown and what were received was lies and bull crap. It started out with the loan process. From the very beginning we informed the deal Lexus of Middletown and what were received was lies and bull crap. It started out with the loan process. From the very beginning we informed the dealership that my fiancé (who was applying for the loan alone) only had her permit. They said the bank had preapproved the loan anyways. Great right?! Wrong. We get a call from the bank and they request more information on me because I would be a second driver and the dealership refused to let me be apart of any of the paperwork or loans so they never took my information. I gave the bank my information, then we get a call from the dealership. They said we needed to come in so we could fill out some paperwork for the loan. We go into the dealership that night, they sit us down and tell us the bank didn’t approve the loan so they’re taking the car back immediately. They then had us remove our belongings and sit outside in NOVEMBER. They never tried to give us a ride or help with a ride home (mind you we live 45 min away) instead they repeatedly asked if someone was able to come and get us. Before we leave they tell us that my fiancé could use a loaner for her ROAD TEST and that they would deliver our refund check the next day. I call to check on the time frame they planned to drop off the loaner car and they inform me that because she doesn’t have her license they can’t give her the loaner. They refused to give me the loaner even though I have my license and I’m on my fiancé’s insurance. Then they took 3 days to tell us our refund was ready. They tell us to come pick it up after they told us they would drop it off since they took the car. I had to argue with Daniel beccera for hours and threaten to call the police before they gave us the refund. Absolutely horrendous. I’m so beyond frustrated and angry. More

by Raven Rivera Verified Customer Verified Customer

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The sales rep Terrell was great. He was very relatable. Which was important for the sale. Which was important for the sale. More

by rrivera622 Verified Customer Verified Customer

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