Gracie Martinez
Gracie Martinez at Seguin Chevrolet

Gracie Martinez

Service Advisor

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

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4.8
38 Reviews
4.8

38 Reviews

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38 Reviews of Gracie Martinez

January 29, 2026

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Employee Rating

The service and team are great. I really like how the team treats me and they will have my business for as long as it continues. To be clear, I’d give five stars for the actual serv More

by michaeltmurphy88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2026

Seguin Chevrolet responded

Thank you for the thoughtful feedback, Michael. I’m glad the service itself and how our team treats you has earned your continued trust, that means a lot. I also appreciate you sharing your thoughts on the follow-up communication. That kind of input helps us be more mindful of the overall experience beyond the visit itself. - Jeremy Sims, General Manager

January 25, 2026

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Though everyone wasn't as welcoming as Makayla is I understand I walked in as soon as they opened and they weren't the happiest but everyone was really chill and they took care of me in a timely manner More

by cecilybalderas
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Jan 26, 2026

Seguin Chevrolet responded

Thank you for the honest and thoughtful feedback, Cecily. I’m glad Makayla made you feel welcomed and that the team took care of you in a timely manner. It’s great to hear everything came together and that you had a positive experience overall. - Jeremy Sims, General Manager

January 12, 2026

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Great work. Gracie went above and beyond to keep me informed. Courtesy drivers were great. Car back good as new. Thank you More

by MERRIEJACKSON
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 15, 2026

Seguin Chevrolet responded

Thank you for the kind words, Merrie! I’m glad Gracie kept you well informed and that our courtesy drivers helped make the process easier. It’s great to hear your vehicle was returned to you running like new. - Jeremy Sims, General Manager

December 08, 2025

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I was greeted when entering the service area. Everyone is knowledgeable and courteous. I was kept informed about everything dealing with my car. More

by NBMDCustomer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown, Amber Elliott

Dec 08, 2025

Seguin Chevrolet responded

Thank you, NBMDCustomer for sharing this! I’m glad our service team kept you informed and made you feel welcome throughout your visit. Knowledgeable and courteous care is exactly what we aim for, and I appreciate you taking the time to acknowledge it. - Jeremy Sims, General Manager

November 29, 2025

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Employee Rating

I had to initiate the updates. I feel it ti longer than usual.. I was without my vehicle for a whole month. Cost me more money to pay for rides, on top of making payments on my veh More

by softballrod72
Recommend Dealer
No

Other Employees Tagged: Gracie Martinez

Dec 01, 2025

Seguin Chevrolet responded

Thank you for sharing this, and I’m truly sorry for the experience you had. Being without your vehicle for that long, while still covering payments and transportation is incredibly frustrating, and you deserved clearer communication and a smoother process from us. I appreciate you bringing it to my attention, and I’d like the chance to look into your situation personally and see what we can do to make things right. Please feel free to reach out to me directly. - Jeremy Sims, General Manager

October 13, 2025

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Employee Rating

Great experience although if someone knowledgeable would have spent 2 minutes looking at my issue when I first got there, they would have realized it was just a switch in the back turned on and that would h More

by jameslacy
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Oct 13, 2025

Seguin Chevrolet responded

Thank you, James! I’m glad you still had a great experience overall, and I appreciate your honest feedback about the initial oversight. We’ll use your comments to help improve how we diagnose issues up front. - Jeremy Sims, General Manager

September 24, 2025

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Gracie Martinez has been awesome and I am always happy with the treatment my trucks and I recieve! Seguin Chevrolet won me over due to the sales, and service staff. More

by louperrault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2025

Seguin Chevrolet responded

Thank you, Lou! I’m glad Gracie and our team have consistently taken great care of you and your trucks. We truly appreciate your continued trust and support! - Jeremy Sims, General Manager

September 19, 2025

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Employee Rating

Courteous, Professional, and knowledgeable and quick. He greeted me when I entered and was efficient and quick handling my paperwork. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Starks

Sep 23, 2025

Seguin Chevrolet responded

Thank you, NBMDCustomer! I’m glad you received courteous, professional, and efficient service from our team. We truly appreciate your feedback and look forward to serving you again! - Jeremy Sims, General Manager

September 18, 2025

Dealership Rating
Employee Rating

Gracie was great to work with and kept me informed on everything that was going on with my truck. More

by dslrb90
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2025

Seguin Chevrolet responded

Thanks, Dslrb90! I’m glad Gracie kept you well informed and made the process smooth for you. We truly appreciate your feedback and look forward to serving you again! - Jeremy Sims, General Manager

September 18, 2025

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Employee Rating

Prompt and friendly, customer service. .Ready when promised. I will be back. Thank you, Seguin Chevrolet More

by JOHALL2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2025

Seguin Chevrolet responded

Thank you, Johall2016! I’m glad you received prompt and friendly service and that your vehicle was ready as promised. We truly appreciate you choosing Seguin Chevrolet! - Jeremy Sims, General Manager

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