Gracie Martinez

We were very disappointed with the processes in place at Seguin Chevy. Gracie did well in the beginning, keeping us informed. However, the handling of our vehicle’s repair process was a little disturbing. O Seguin Chevy. Gracie did well in the beginning, keeping us informed. However, the handling of our vehicle’s repair process was a little disturbing. Our new motor arrived roughly 2 weeks after bringing the vehicle in and GM determining it needed a new motor. We were informed that there were two vehicles to be repaired in front of ours. Vehicle number two went in and had multiple motors swapped out due to inoperable motors received for that vehicle. Each motor took anywhere from a week to two weeks for the install and removal each time. We were informed that our vehicle would be delayed due to the vehicle in front of ours having issues with getting a motor that worked. When I asked why this was, Gracie stated that the technician could not move our vehicle in and start working on it in the interim and that he had to complete the Jeep that was receiving the bad motors before working on ours. I asked if that was the only technician capable or certified to removing and install our motor. We were told no, but if we were assigned to a different technician, we would move to the end of their line. As a owner of multiple businesses, this does not seem to be a viable customer service solution. It was asked and confirmed that in a hypothetical scenario, another person could bring in their vehicle to have the same work done and receive their vehicle sooner than we would receive ours solely based on what technician was assigned the vehicle. Therefore, confirming that vehicles are not or were not being serviced in the order that they were received or that parts were available. Instead, they were being worked on in the order that the assigned technician received the assignments. I would hate to think that Gracie was told to or chose to tell us any untruth about that matter. our motor sat there for weeks because Chevy received in operable motors or motors that were not compatible with the Jeep in front of our Tahoe. If our vehicle cannot be worked on while waiting for another motor, does that technician not get to work during that timeframe? We received our vehicle and the alignment is not aligned properly. The front bumper is not aligned with either side of the front quarter panels. There was grease and debris on the leather of our seat seats and dash. It also appears that there is a cover missing on our motor as well. Also, I would think at the engine motor oil would or should be changed with an engine swap. Ours was not. More

by Straightwhiskey0312 Verified Customer Verified Customer

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Overall I was satisfied with the experience until pickup the way my husband was treated was unacceptable, Ethan was great! The other guy was a complete jerk we will not go back. the way my husband was treated was unacceptable, Ethan was great! The other guy was a complete jerk we will not go back. More

by aprilb7 Verified Customer Verified Customer

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Great customer service and services always done in a timely manner. We’re happy to know we are taken care of . timely manner. We’re happy to know we are taken care of . More

by liztm81 Verified Customer Verified Customer

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This dealership was friendly, hospitable and customer oriented. We spent half a day there and was happy with the service received. oriented. We spent half a day there and was happy with the service received. More

by hohab2 Verified Customer Verified Customer

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Gracie Martinez went above & beyond to answer all my questions. I highly recommend her. Also, the master mechanic, Mario Ugalde, did an outstanding job fixing 2 recall items on my AT4 Sierra truck. questions. I highly recommend her. Also, the master mechanic, Mario Ugalde, did an outstanding job fixing 2 recall items on my AT4 Sierra truck. More

by remington3210 Verified Customer Verified Customer

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Gracie has excellent customer service and communication. She is a great service rep and an asset to Seguin Chevrolet She is a great service rep and an asset to Seguin Chevrolet More

by Heather Verified Customer Verified Customer

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Always so accommodating! Very friendly staff and very clean atmosphere. I would definitely keep coming back. Very friendly staff and very clean atmosphere. I would definitely keep coming back. More

by cleos02cq Verified Customer Verified Customer

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Great customer service and they were very welcoming. It was a quick and easy process. It was a quick and easy process. More

by Ausha C. Verified Customer Verified Customer

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Jose and Cris were phenomenal. They took the time to listen to what I was looking for and used their extensive product knowledge to put me in the truck of my dreams with zero press They took the time to listen to what I was looking for and used their extensive product knowledge to put me in the truck of my dreams with zero pressure. Their impeccable customer service and professionalism should be the gold standard for the rest of the team to follow. I'm am thankful for their assistance and would highly recommend them to my friends and family. More

by perales2ten Verified Customer Verified Customer

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Got serviced same day for an issue that should’ve been a several day fix several day fix More

by Tatormedic Verified Customer Verified Customer

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