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Gracie Martinez
Gracie Martinez at Seguin Chevrolet

Gracie Martinez

Service Advisor

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

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4.8
35 Reviews
4.8

35 Reviews

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35 Reviews of Gracie Martinez

December 08, 2025

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Employee Rating

I was greeted when entering the service area. Everyone is knowledgeable and courteous. I was kept informed about everything dealing with my car. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown, Amber Garcia

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Dec 08, 2025

Seguin Chevrolet responded

Thank you, NBMDCustomer for sharing this! I’m glad our service team kept you informed and made you feel welcome throughout your visit. Knowledgeable and courteous care is exactly what we aim for, and I appreciate you taking the time to acknowledge it. - Jeremy Sims, General Manager

November 29, 2025

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Employee Rating

I had to initiate the updates. I feel it ti longer than usual.. I was without my vehicle for a whole month. Cost me more money to pay for rides, on top of making payments on my veh More

by softballrod72
Recommend Dealer
No

Other Employees Tagged: Gracie Martinez

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Dec 01, 2025

Seguin Chevrolet responded

Thank you for sharing this, and I’m truly sorry for the experience you had. Being without your vehicle for that long, while still covering payments and transportation is incredibly frustrating, and you deserved clearer communication and a smoother process from us. I appreciate you bringing it to my attention, and I’d like the chance to look into your situation personally and see what we can do to make things right. Please feel free to reach out to me directly. - Jeremy Sims, General Manager

October 13, 2025

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Employee Rating

Great experience although if someone knowledgeable would have spent 2 minutes looking at my issue when I first got there, they would have realized it was just a switch in the back turned on and that would h More

by jameslacy
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

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Oct 13, 2025

Seguin Chevrolet responded

Thank you, James! I’m glad you still had a great experience overall, and I appreciate your honest feedback about the initial oversight. We’ll use your comments to help improve how we diagnose issues up front. - Jeremy Sims, General Manager

September 24, 2025

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Employee Rating

Gracie Martinez has been awesome and I am always happy with the treatment my trucks and I recieve! Seguin Chevrolet won me over due to the sales, and service staff. More

by louperrault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 24, 2025

Seguin Chevrolet responded

Thank you, Lou! I’m glad Gracie and our team have consistently taken great care of you and your trucks. We truly appreciate your continued trust and support! - Jeremy Sims, General Manager

September 19, 2025

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Employee Rating

Courteous, Professional, and knowledgeable and quick. He greeted me when I entered and was efficient and quick handling my paperwork. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Starks

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Sep 23, 2025

Seguin Chevrolet responded

Thank you, NBMDCustomer! I’m glad you received courteous, professional, and efficient service from our team. We truly appreciate your feedback and look forward to serving you again! - Jeremy Sims, General Manager

September 18, 2025

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Employee Rating

Prompt and friendly, customer service. .Ready when promised. I will be back. Thank you, Seguin Chevrolet More

by JOHALL2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2025

Seguin Chevrolet responded

Thank you, Johall2016! I’m glad you received prompt and friendly service and that your vehicle was ready as promised. We truly appreciate you choosing Seguin Chevrolet! - Jeremy Sims, General Manager

September 18, 2025

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Employee Rating

Gracie was great to work with and kept me informed on everything that was going on with my truck. More

by dslrb90
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2025

Seguin Chevrolet responded

Thanks, Dslrb90! I’m glad Gracie kept you well informed and made the process smooth for you. We truly appreciate your feedback and look forward to serving you again! - Jeremy Sims, General Manager

September 12, 2025

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Employee Rating

The dealership and every one that took care of me and my car was fantastic More

by jecarter966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Starks

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Sep 22, 2025

Seguin Chevrolet responded

Thank you, Jecarter966! I’m glad our team took great care of you and your car and that you had a fantastic experience. We are grateful for you choosing Seguin Chevrolet! - Jeremy Sims, General Manager

September 12, 2025

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Employee Rating

Great service second vehicle within 3 months. No problem, the salesperson was great. The manager that helped us out that night got me in something that worked for me for my living.Thank you More

by chris.salzillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The salesperson and the majority, the manager that was on that night did a great job

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Sep 22, 2025

Seguin Chevrolet responded

Thank you, Chris! I’m glad our team provided great service and was able to help you find a vehicle that fit your needs. We truly appreciate your continued trust and support! - Jeremy Sims, General Manager

September 11, 2025

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Employee Rating

The appointment process online, was quick and easy. They had availability the same day and next. Which is hard to find lately with my schedule . The wait was not long . And everyone was friendly . More

by MAYGANV.56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Seguin Chevrolet responded

Thank you, MAYGANV.56! I’m glad scheduling online was quick and easy, and that our team was friendly and efficient during your visit. We truly appreciate your review and look forward to serving you again! - Jeremy Sims, General Manager

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