Gracie Martinez | Page 3

Michael was fantastic throughout the entire process. I could not have asked for a better service coordinator. He was patient, kind, understanding and knowledgeable. Great communication and time efficien I could not have asked for a better service coordinator. He was patient, kind, understanding and knowledgeable. Great communication and time efficient. I felt like he actually heard what I was saying and didn't brush me off as a problem. More

by codiemr Verified Customer Verified Customer

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Dropped my car off for a check engine light. Was diagnosed and fixed by the following day. Gracie is the absolute sweetest. I will always request her when I go. Was diagnosed and fixed by the following day. Gracie is the absolute sweetest. I will always request her when I go. More

by jenpope31 Verified Customer Verified Customer

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Courteous and professional. I really appreciated the loaner vehicle. Without transportation I am very isolated. My truck seems to be running well now that you have repaired it. I really appreciated the loaner vehicle. Without transportation I am very isolated. My truck seems to be running well now that you have repaired it. Thank you. More

by jsieben Verified Customer Verified Customer

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I called and Gracie told me to drive in from San Antonio for an electrical issue. When I got there she greeted me and came out right away to see the issue I was having. Then she was able to work with the se for an electrical issue. When I got there she greeted me and came out right away to see the issue I was having. Then she was able to work with the service department manager and was able to get my vehicle in for a diagnostic evaluation of my electrical issue. They were able to address the issue in a short amount of time. She told me that she believed that they corrected the electrical issue but to keep her updated if the issue comes back. I appreciate your willingness to help me. I will definitely request Gracie for future assistance. More

by rbrinnel73 Verified Customer Verified Customer

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The dealership have a very good staff working for them. Every time I had to go in or talk to a member, they would help me. Every time I had to go in or talk to a member, they would help me. More

by kathrynwoods120 Verified Customer Verified Customer

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They fixed my car. It runs great. Gracie was excellent with day to day communication when I needed information. It runs great. Gracie was excellent with day to day communication when I needed information. More

by CRAZYKITTYCATNAT Verified Customer Verified Customer

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They're really nice and helpful If you have a question they will answer it respectfully they will answer it respectfully More

by quicknick8989 Verified Customer Verified Customer

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Still working with them Still working with them they've had my car previously for over a month got another notification. I was hoping to hear back from them today. When I dropped it off they said they let had my car previously for over a month got another notification. I was hoping to hear back from them today. When I dropped it off they said they let me know. I still haven't heard anything from them. I'm hoping to resolve the issue with my car soon More

by jenpuchot Verified Customer Verified Customer

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Been trying to get the dealer to fix a issue for months. Keep getting told the part hasn't came in. As far as oil changes go. They are fine. In and out no problem. Keep getting told the part hasn't came in. As far as oil changes go. They are fine. In and out no problem. More

by jlynch0212 Verified Customer Verified Customer

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Been trying to get the dealer to fix a issue for months. Keep getting told the part hasn't came in. As far as oil changes go. They are fine. In and out no problem. Keep getting told the part hasn't came in. As far as oil changes go. They are fine. In and out no problem. More

by jlynch0212 Verified Customer Verified Customer

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