Gracie Martinez
Gracie Martinez at Seguin Chevrolet

Gracie Martinez | Page 5

Service Advisor

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

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4.9
80 Reviews
4.9

80 Reviews

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80 Reviews of Gracie Martinez

February 12, 2026

Dealership Rating
Employee Rating

The employees in the service department are great. I been using Seguin Chevrolet service for a few years now since I’ve bought two trucks from them. The only complaint I have is every bill from them I More

by slaughter.nicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Howard

Feb 19, 2026

Seguin Chevrolet responded

Thank you for your continued loyalty and for trusting us with both of your trucks over the years. We truly appreciate you recognizing our service team and the work they do. I also understand your concern regarding labor costs. Our technicians are factory-trained and we use quality parts to ensure repairs are done right the first time, but we always want our customers to feel they’re receiving value. Your feedback is important. Thank you again for your business and for sharing your experience. - Jeremy Sims, General Manager

February 12, 2026

Dealership Rating
Employee Rating

I had an awesome experience there would recommend to anybody 10 out of 10 rating More

by gwoitenaw3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Seguin Chevrolet responded

Thank you for the 10 out of 10 rating and the recommendation. We truly appreciate you taking the time to share your experience and are glad to hear it was an awesome one. We look forward to helping you again in the future. - Jeremy Sims, General Manager

January 29, 2026

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Employee Rating

The service and team are great. I really like how the team treats me and they will have my business for as long as it continues. To be clear, I’d give five stars for the actual serv More

by michaeltmurphy88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown, Gregory Howard, Ethan Starks, Amber Elliott , Tim Caffey, Abel Vasquez

Feb 05, 2026

Seguin Chevrolet responded

Thank you for the thoughtful feedback, Michael. I’m glad the service itself and how our team treats you has earned your continued trust, that means a lot. I also appreciate you sharing your thoughts on the follow-up communication. That kind of input helps us be more mindful of the overall experience beyond the visit itself. - Jeremy Sims, General Manager

January 25, 2026

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Employee Rating

Though everyone wasn't as welcoming as Makayla is I understand I walked in as soon as they opened and they weren't the happiest but everyone was really chill and they took care of me in a timely manner More

by cecilybalderas
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Jan 26, 2026

Seguin Chevrolet responded

Thank you for the honest and thoughtful feedback, Cecily. I’m glad Makayla made you feel welcomed and that the team took care of you in a timely manner. It’s great to hear everything came together and that you had a positive experience overall. - Jeremy Sims, General Manager

January 12, 2026

Dealership Rating
Employee Rating

Great work. Gracie went above and beyond to keep me informed. Courtesy drivers were great. Car back good as new. Thank you More

by MERRIEJACKSON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jan 15, 2026

Seguin Chevrolet responded

Thank you for the kind words, Merrie! I’m glad Gracie kept you well informed and that our courtesy drivers helped make the process easier. It’s great to hear your vehicle was returned to you running like new. - Jeremy Sims, General Manager

December 08, 2025

Dealership Rating
Employee Rating

I was greeted when entering the service area. Everyone is knowledgeable and courteous. I was kept informed about everything dealing with my car. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown, Amber Elliott

Dec 08, 2025

Seguin Chevrolet responded

Thank you, NBMDCustomer for sharing this! I’m glad our service team kept you informed and made you feel welcome throughout your visit. Knowledgeable and courteous care is exactly what we aim for, and I appreciate you taking the time to acknowledge it. - Jeremy Sims, General Manager

November 29, 2025

Dealership Rating
Employee Rating

I had to initiate the updates. I feel it ti longer than usual.. I was without my vehicle for a whole month. Cost me more money to pay for rides, on top of making payments on my veh More

by softballrod72
Recommend Dealer
No

Other Employees Tagged: Gracie Martinez

Dec 01, 2025

Seguin Chevrolet responded

Thank you for sharing this, and I’m truly sorry for the experience you had. Being without your vehicle for that long, while still covering payments and transportation is incredibly frustrating, and you deserved clearer communication and a smoother process from us. I appreciate you bringing it to my attention, and I’d like the chance to look into your situation personally and see what we can do to make things right. Please feel free to reach out to me directly. - Jeremy Sims, General Manager

October 13, 2025

Dealership Rating
Employee Rating

Great experience although if someone knowledgeable would have spent 2 minutes looking at my issue when I first got there, they would have realized it was just a switch in the back turned on and that would h More

by jameslacy
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Oct 13, 2025

Seguin Chevrolet responded

Thank you, James! I’m glad you still had a great experience overall, and I appreciate your honest feedback about the initial oversight. We’ll use your comments to help improve how we diagnose issues up front. - Jeremy Sims, General Manager

September 24, 2025

Dealership Rating
Employee Rating

Gracie Martinez has been awesome and I am always happy with the treatment my trucks and I recieve! Seguin Chevrolet won me over due to the sales, and service staff. More

by louperrault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2025

Seguin Chevrolet responded

Thank you, Lou! I’m glad Gracie and our team have consistently taken great care of you and your trucks. We truly appreciate your continued trust and support! - Jeremy Sims, General Manager

September 19, 2025

Dealership Rating
Employee Rating

Courteous, Professional, and knowledgeable and quick. He greeted me when I entered and was efficient and quick handling my paperwork. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Starks

Sep 23, 2025

Seguin Chevrolet responded

Thank you, NBMDCustomer! I’m glad you received courteous, professional, and efficient service from our team. We truly appreciate your feedback and look forward to serving you again! - Jeremy Sims, General Manager

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