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Grant Bode
Grant Bode at Volkswagen of Downtown Chicago

Grant Bode

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.3
58 Reviews
4.3

58 Reviews

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58 Reviews of Grant Bode

June 25, 2025

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Employee Rating

The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Rocco Cesario, Fred Borek, Jay Jaber, Alonzo Bass, Michael Boos

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Jun 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2025

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Employee Rating

Kelia was very helpful while my car was in service. They were honest and informative. I really enjoy the videos showing and explaining what was seen while my car was getting inspected. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House, Alonzo Bass

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Jun 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 25, 2025

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Employee Rating

The prices for service were a lot more than competitors. I had work done at a previous Volkswagen dealership and they failed to mention several additional issues that my car had so I had brought it to this More

by Ajatonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alonzo Bass

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Jun 28, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

June 24, 2025

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Employee Rating

Nice ac on this super hot day. The car was finished pretty quickly. Good showroom More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Alonzo Bass, Michael Boos

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Jun 24, 2025

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

June 21, 2025

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great facility and coffee. NEAR THE FARMERS MARKET. GOT FLOWERS WHILE I WAITED FOR MY CAR. WILL COME AGAIN More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Alonzo Bass, Michael Boos

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Jun 21, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 19, 2025

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Polite as soon as I entered the door. Was prompt and accurate for the time it would be done. More

by Pmatylonek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 15, 2025

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Employee Rating

Making appointments is always super easy, the people are very helpful and service is usually finished pretty quickly More

by xelo1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 14, 2025

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Employee Rating

The dealership didn’t finish putting in the rest of the screws for the undercarriage part (splash shield) in my car. So now, when I go above 65 mph, the shield slaps against the bottom of my car and makes More

by bbell824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 18, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

Jul 01, 2025

Volkswagen of Downtown Chicago responded

Hello Brandon, I apologize for the delay in communication. I tried calling as soon as I saw your message, but it went to voicemail. I’m truly sorry I didn’t see your messages earlier—I've been tied up in meetings and moving between departments throughout the day. With over 60 vehicles passing through daily, it can take a bit of time to respond, but I always make it a priority to follow up. That said, I’m here now and ready to help however I can. Were you looking to have the splash tray resecured? Let me know how I can assist. Thank you for your patience

Jul 01, 2025

bbell824 responded

Good Afternoon Fred, after calling you several times and leaving several voice mails (with no luck), it’s clear that your response to my review is only for “show and tell”. As a native Chicagoan, I can tell you that I will not be going back to your Dealership/recommending you to any of my friends/family or colleagues.

June 12, 2025

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Employee Rating

Great service dept, fast and easy. Comfy waiting room as well. and TV to pass the time More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Alonzo Bass, Michael Boos

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Jun 12, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 10, 2025

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Employee Rating

I was able to get the service I needed quickly, and the staff was very accommodating, especially when I was running a bit late! More

by SMKAiser26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 10, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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