Grant was very helpful he kept me informed throughout
very good experience with ford Oxnard
very good experience with ford Oxnard
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by farrells9
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Envision Ford of Oxnard responded
Thank you for the great feedback! We’re glad to hear Grant was helpful and kept you informed throughout the entire process. That kind of communication makes all the difference.
We appreciate your trust and are happy you had a very good experience with Ford of Oxnard. We look forward to helping you again!
Excellent customer service and appreciation highly
recommended on the service department technician and Management constant contact as expected
recommended on the service department technician and Management constant contact as expected
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by MARIAHERNANDEZEMAIL
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Envision Ford of Oxnard responded
Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide.
We truly appreciate the recommendation and look forward to helping you again!
— Ford of Oxnard Team
Very professional,kept me updated,and was ready on time
when they said it would be ready. I don't reminder the lady's name that help me, she was the best and helpful
when they said it would be ready. I don't reminder the lady's name that help me, she was the best and helpful
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by MIKE.TELLO
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Envision Ford of Oxnard responded
Thank you for the great feedback! We’re glad to hear everything was professional, you were kept updated, and your vehicle was ready right on time. That’s exactly the experience we aim to provide.
We’re also happy to hear the advisor who helped you made such a strong impression—she’ll appreciate the kind words.
We appreciate your trust and look forward to helping you again!
— Ford of Oxnard Team
Grant was great.
Explained everything carefully and took charge. Replaced engine quicker than estimated. No xx.
Explained everything carefully and took charge. Replaced engine quicker than estimated. No xx.
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by danielfeger
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Envision Ford of Oxnard responded
Thank you for the great review! We’re glad to hear Grant took charge, explained everything clearly, and got your engine replacement completed even quicker than expected. That level of care and efficiency is exactly what we aim for.
We appreciate your trust and look forward to helping you again!
— Ford of Oxnard Team
Grant is great, listens to me joke and complain about my
truck and the constant problems I have with it., He assesses and provides great service until the job is done, If my truck was as good as Grant, I
truck and the constant problems I have with it., He assesses and provides great service until the job is done, If my truck was as good as Grant, I wouldn’t have to take it in to be worked on every 3 months. There was anlso a woman who facilitated my loaner car as well, she was great! Until next time, thank you for fixing my truck!
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by Sean
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Envision Ford of Oxnard responded
Thank you for the great review—and the humor! We’re glad to hear Grant takes such good care of you and always sees things through until the job is done. We agree, if everything ran as smoothly as Grant, life would be a lot easier!
We’re also happy to hear our team member who helped with your loaner made a great impression—support like that makes a big difference.
We truly appreciate your continued trust (and patience with the truck), and we’ll be here for you whenever you need us. Thanks again!
When my truck was ready , they didn't bring it to the
front like most of others.. Grant lee told me look for your truck , gave me my keys, I had to look my truck, never found it, I came back with lee to
front like most of others.. Grant lee told me look for your truck , gave me my keys, I had to look my truck, never found it, I came back with lee to ask for help to find it, he helped me we found it all the way in the back.. wondering why, I didn't got same treatment as others clients..
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by LC.SIXTO
Verified Customer
Verified Customer
Other Employees Tagged:
Grant Lee
Mar 17, 2026 -
Envision Ford of Oxnard responded
Thank you for sharing your experience. We’re sorry for the confusion and inconvenience you experienced when picking up your truck. You should not have had to search for your vehicle, and we understand why that felt inconsistent compared to how other customers were treated.
Our goal is to provide the same level of service and attention to every customer, and we regret that this part of your visit did not meet that standard. We appreciate you bringing this to our attention so we can address it with our team and improve our pickup process moving forward.
Thank you for your feedback—we truly value it and your business.
— Ford of Oxnard Team
The dealership was able to share a video of the
technician’s work on the car. All fluids appeared normal, and didn’t need flushing, or replacing at this time.
technician’s work on the car. All fluids appeared normal, and didn’t need flushing, or replacing at this time.
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by edmund_lara1artist4u
Service Price Transparency
Mar 17, 2026 -
Envision Ford of Oxnard responded
Thank you for the great feedback! We’re glad you found the technician’s video helpful and that everything checked out well with your vehicle. Transparency like that is important to us so you can see exactly what our team sees.
We appreciate your trust and look forward to helping you again!
— Ford of Oxnard Team
Very friendly and well organized service drop off area.
Grant is fantastic. I love receiving the photos from the service area and kept updated.
Grant is fantastic. I love receiving the photos from the service area and kept updated.
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by cindi.fredrick
Verified Customer
Verified Customer
Other Employees Tagged:
Grant Lee
Mar 09, 2026 -
Envision Ford of Oxnard responded
Thank you for the great review! We’re glad you found the service drop-off area friendly and well organized. Grant will really appreciate the recognition—he works hard to keep customers informed and taken care of.
We’re also happy you enjoy the service photos and updates. Transparency and communication are important to us. We appreciate your trust and look forward to seeing you again!
— Ford of Oxnard Team
Very professional.
In and out as promised. Very clean and efficient waiting area with drinks and snacks free of charge.
In and out as promised. Very clean and efficient waiting area with drinks and snacks free of charge.
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by FKROBSON
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Envision Ford of Oxnard responded
Thank you for the great feedback! We’re glad to hear everything was professional and completed as promised. It’s also great to know you enjoyed the clean and efficient waiting area along with the drinks and snacks.
We appreciate your trust and look forward to seeing you again!
— Ford of Oxnard Team
This is my 5th visit for annual services, always happy
with results and service. Grant is number 1.
with results and service. Grant is number 1.
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by TIM_PINKIEVICH
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Envision Ford of Oxnard responded
Thank you for your continued loyalty! We’re honored that you’ve trusted us with your annual services over the years. Hearing that you’re always happy with the results means a lot to our team.
And we couldn’t agree more—Grant is #1! He’ll really appreciate the shout-out. We look forward to taking care of you on many more visits to come.
— Ford of Oxnard Team
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