Greg Gilley

Even though I had several Subaru dealerships much closer to home, I chose to drive almost two hours to Concordville Subaru because they were the only dealership that could provide me with a Spanish-speaking to home, I chose to drive almost two hours to Concordville Subaru because they were the only dealership that could provide me with a Spanish-speaking salesperson. While I am bilingual, being able to communicate in your native language during such an important purchase creates a level of trust and comfort that is hard to describe. From the moment I arrived, I was treated with genuine respect, patience, and kindness. I want to especially recognize Joseph, who was exceptional from beginning to end. I arrived around 5:00 PM, yet he never made me feel rushed. Instead, he took the time to walk me through every Subaru model, even those I had not originally considered, so I could make the best decision based on my needs rather than simply selling me a car. When it came time to discuss my trade-in, the numbers were not easy because of the remaining balance on my vehicle. Instead of giving up or trying to push me into something I wasn’t comfortable with, Joseph and Greg, the sales manager, worked together as a team to find a solution that met my goals. They did everything they could to get me the monthly payment I wanted and the best APR possible. At every step, I felt they were working with me, not against me. The color I wanted wasn’t available, but they didn’t ask me to settle. They searched other dealerships based on my three preferred colors and were able to locate my third choice. That attention to detail meant a lot because it showed they truly cared about what I wanted. Since I had traveled such a long distance, they even provided me with a loaner vehicle while waiting for mine to arrive. That level of customer care exceeded my expectations. On delivery day, I experienced something I had never experienced before. The finance department explained optional products such as GAP protection, paint protection, extended warranty, and prepaid maintenance in a professional and respectful way. There was absolutely no pressure to purchase anything. They simply educated me on my options and respected whatever decision I made. That level of honesty is rare. What impressed me even more was the atmosphere throughout the dealership. Even though it was already around 8:00 PM and there were still many customers being helped, every employee remained friendly, professional, and focused on providing outstanding service. You could tell this wasn’t just one great employee—it was an entire team committed to taking care of people. The moment that impressed me the most happened after all the paperwork was finished. I told Joseph he could go home because it was getting late. Instead, he stayed to make sure I fully understood the basic features of my new Subaru before I drove away. That wasn’t part of a sales process—it was genuine care for his customer. I’ve owned BMWs and Volvos for many years and have always considered them premium brands. However, I can honestly say that the buying experience I received at Concordville Subaru surpassed anything I had experienced before. A premium vehicle is important, but a premium team is unforgettable. Thank you, Joseph, Greg, and the entire Concordville Subaru team for reminding me that outstanding customer service is built on respect, honesty, teamwork, flexibility, and genuine human kindness. I would gladly drive those two hours again to buy another vehicle from this dealership, and I recommend Concordville Subaru without hesitation to anyone looking for an exceptional car-buying experience More

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My husband and I had an excellent experience reviewing our options, narrowing down our preferences, and ultimately finding our best fit at Concordville Subaru thanks to Anthony! our options, narrowing down our preferences, and ultimately finding our best fit at Concordville Subaru thanks to Anthony! More

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Great customer service from beginning to end, Anthony Cappello our salesman did an excellent job ,great team from sales to finance Cappello our salesman did an excellent job ,great team from sales to finance More

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Megan was amazing! She really listened to me when it came to the type of car I wanted and the features I wanted it to have. Everyone was super attentive and friendly. I She really listened to me when it came to the type of car I wanted and the features I wanted it to have. Everyone was super attentive and friendly. I really enjoyed my experience. Again Megan was amazing and super knowledgeable. More

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I bought my second Subaru from Concordville. They were very patient and helped me in every way make this a painless deal. They were very patient and helped me in every way make this a painless deal. More

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Professional and helpful from start to finish Answered all questions quickly and pleasant to work woth all questions quickly and pleasant to work woth More

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We had a wonderful experience at Concordville Subaru. We had a few issues with our 2014 Outback. Mark in the service department took extremely good care of us by talking to the sales department. We wor We had a few issues with our 2014 Outback. Mark in the service department took extremely good care of us by talking to the sales department. We worked with Joseph-Sales and Nathalie-Finance. They were both amazing in turning a bad situation into a good one! Greg and Colin also were an additional support to help us walk away with a 2026 Ascent with a car payment that we were happy with. We couldn’t be happier. Thanks again to Mark, Joseph, Nathalie, Greg, and Colin. We will be using their services for our car for years to come!!! Concordville Subaru is a wonderful dealership to work with. 😊 More

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I felt like I received a good deal. Everyone seemed honest and didn't try to oversell me. Everyone seemed honest and didn't try to oversell me. More

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We had a great experience with Concordville Subaru. We made a 2 1/2 hour round trip because they had the car we wanted on the lot, they gave us a Terrific price, good trade value. They treated us with We made a 2 1/2 hour round trip because they had the car we wanted on the lot, they gave us a Terrific price, good trade value. They treated us with respect and courtesy. The only reason for not giving 5 stars overall is because they got busy for a cold Tuesday evening, and we had to wait a long time for the finance department. They were also very helpful once we got there. More

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The staff were knowledgeable and friendly. Car dealerships can often feel uncomfortable and pressured but the staff were straightforward and helpful. They seemed to have a good sense of their Car dealerships can often feel uncomfortable and pressured but the staff were straightforward and helpful. They seemed to have a good sense of their client base as a no-nonsense group and explained everything well with no overselling or pushy-ness. They were accommodating to my schedule for a pickup on a different day. More

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