Greg Gilliam | Page 4

Awsome staff helpful gets the issues solved up front on pricing and scheduling and wait time pricing and scheduling and wait time More

by jodoinbrian Verified Customer Verified Customer

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I wish I had asked more individuals for their names, but every person I encountered at Spitzer of Mansfield was wicked nice. They never give me a hard time when I'm running late to get my oil changed. Tim t every person I encountered at Spitzer of Mansfield was wicked nice. They never give me a hard time when I'm running late to get my oil changed. Tim took the time to answer every single (fairly stupid) question I had, including showing me the location of my windshield washer reservoir... which was super obvious... after also showing me how to open the hood. They even gave my Jeep its first desperately needed bath. I wouldn't take the time to write a novella-length comment if I didn't appreciate their customer service. . More

by cleothecutie Verified Customer Verified Customer

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Kendra and the spitzer service center are always fantastic to work with. The quality of care with the cars is matched by their quality of care with their customers. They know that keeping us on the fantastic to work with. The quality of care with the cars is matched by their quality of care with their customers. They know that keeping us on the road is an investment, but they also treat us like we are one of their own family, so they always make sure the service is safe and thorough before putting their customers back on the road. I will continue to purchase jeep when my own car is no longer driveable, solely due to the spitzer service center being so exceptional and trustworthy More

by AMANDABCROWLEY Verified Customer Verified Customer

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Tim is always great at the service center. He works to help me understand what needs to be done with my vehicle and how long it’s going to take. He works to help me understand what needs to be done with my vehicle and how long it’s going to take. More

by 6509 Verified Customer Verified Customer

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I was recommend by another shop to take my Jeep to Spitzer CDJR Mansfield. My instrument cluster went black and quit working. Ordered and paid up front on 2/10/25 and was told it will arrive in a week Spitzer CDJR Mansfield. My instrument cluster went black and quit working. Ordered and paid up front on 2/10/25 and was told it will arrive in a week. A week came and went with NO communication. I stopped in on week 2 to inquire. Was told “not sure where it’s at, I’lll call you tomorrow with info.” Never got a call. Waited another week and stopped in. Was given another ETA and told again I’d receive a call that day or the next day at latest. No call. Stopped in the following week to find out the status. Again I was met with the “we don’t know” answer the provided with another ETA. I finally spoke to the person in charge a month later. When I met him he had his legs on his desk with his cell phone in hand. I explained that I don’t get call backs when I’m told and that no one can tell me when I’d receive the part. This individual called in another person for me to tell my experiences to a second time. Blame was placed on Stellantis. I was told that the instrument clusters are VIN specific but also was told there’s not enough Gladiators in salvage yards to get the instrument cluster. After getting this info I knew that no one had a legit answer as to when I’d receive the cluster or why it was taking so long. I started checking weekly with the same result. I’ve been told, “I don’t know what to tell ya” to “we aren’t just holding on to your part man!” I was told to call Stellanits myself, so I did. Stellantis customer service is even more atrocious. I was given a case manager and case number that I only spoke to once. The case manager confirmed that the clusters are NOT VIN specific! I was given another ETA that came and went. Another month passed until I finally chatted with someone on the Stellanits website. I explained everything in detail from my experience with Spitzer CDJR Mansfield having no idea what is going on to being told how many times there was an ETA provided that came and went. The NEXT day Spitzer CDJR Mansfield called to inform that the cluster had arrived. Spitzer called me back later that day to tell me that the parts guy said that I didn’t pay for the cluster! I reminded that I have the receipt showing full payment to include labor! Had to cal me back after looking into their records to tell me that I did in fact pay and, “it’s all good!” When I picked up my Jeep I was given a bill for labor! I reminded that I had paid everything in full the day the part was ordered. I was then told labor wasn’t included! I showed my receipt where in fact it was! In conclusion, I will never own another Jeep after this circus. I will not entertain a Spitzer CDJR Mansfield generic response to this review and I will go out of my way to another Jeep dealer if I need anything further before selling. I will not be returning to Spitzer CDJR Mansfield. I want it to be known that the tech who worked on my Jeep, did a fantastic and professional job. More

by Chinds Verified Customer Verified Customer

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Everyone was friendly and very communicative on what actions they were taking before making them. actions they were taking before making them. More

by Sheppard2112 Verified Customer Verified Customer

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Absolutely love bringing our car here—always greeted with friendly faces, fast service, and reliable work. I highly recommend for anyone looking for trustworthy and efficient auto service. friendly faces, fast service, and reliable work. I highly recommend for anyone looking for trustworthy and efficient auto service. More

by ERYAN3 Verified Customer Verified Customer

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I don't feel they did everything they could. Didn't figure out the issue. Didn't figure out the issue. More

by PIGG23 Verified Customer Verified Customer

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We had a great experience and they had us in and out very quickly…. We would highly recommend this dealership quickly…. We would highly recommend this dealership More

by TRACYMORGAN56 Verified Customer Verified Customer

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The service and employees are the best. Been going to spitzers since my dad. He always got his cars from them and now I do. Been going to spitzers since my dad. He always got his cars from them and now I do. More

by Tsweeney Verified Customer Verified Customer

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