Greg Holland | Page 30

Customer Service Beyond Compare! I read that the key to great customer service is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferab I read that the key to great customer service is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected ways! That's just the level of service I received from Greg and Derek, twice. Jeff and Jason also helped to make my experience a memorable one! "Customer service represents the heart of a brand in the heart of its customers." I'll be back for my third Passat. Thanks guys! More

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This dealership makes car buying easy For some reason My wife and I always look at cars in the coldest of weather and lots of ice. This is our 3rd car we purchased from NPVW. Each time For some reason My wife and I always look at cars in the coldest of weather and lots of ice. This is our 3rd car we purchased from NPVW. Each time was very pleasant. Our salesperson was Greg Holland. (the same one for the other 2 cars as well) Greg always responds in a timely manner. He was also very patient the last time when it was 15 degrees and we were looking at 4 different cars outside. We had an issue about a year ago and Greg even got us a loaner car when the rental dept was out of cars. Thanks to Greg, Jeff, Jason and John for working very hard to get our deal done. They all went above and beyond in helping us. It also says a lot for a dealership that has very little turnover in sales staff. This helps the customer due to the fact that they know what they are talking about and can answer your questions then and there More

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Friendly and Helpful - an Ideal experience I had been searching for a reasonably priced used vehicle for 2 weeks after my old car died. I went from dealership to dealership finding unknowledgea I had been searching for a reasonably priced used vehicle for 2 weeks after my old car died. I went from dealership to dealership finding unknowledgeable or aggressive salespeople. I was not previously interested in a VW but I saw an ad online for one of their cars and ended up stopping in. The salesmen were very helpful and seemed to work as a team rather than against each other. It was a very comfortable experience and the car was in great shape for my price point. I bought the vehicle and I couldn't be happier with it so far. Only negative was one of my tire valve caps was missing but that was easily replaced. All and all I highly recommend this dealership if you want a great car buying experience. More

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Purchase of used 2013 Passat SEL Premium Great experience. Fourth car purchased from yhis dealership. Only negative was no full tank of gas on a used car purchase. The service department is a Great experience. Fourth car purchased from yhis dealership. Only negative was no full tank of gas on a used car purchase. The service department is also excellent. More

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Highly Recommended - Purchased Two Vehicles From Them I just traded up to my second VW from North Penn, and they'll be my first choice when I trade up to my third. Their "laid back" approach to selling - I just traded up to my second VW from North Penn, and they'll be my first choice when I trade up to my third. Their "laid back" approach to selling - no pressure tactics - makes them easy to do business with. They really worked hard to give me a fantastic deal on a great car, and they went out of their way to accommodate my special requests. All said, they're a friendly, knowledgeable, courteous team of professionals. My buying experience there was quite positive - twice! I would not hesitate to send my family or friends there. More

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Great Experience Overall at North Penn VW We drove two hours (124 miles) to look at and buy a 2011 Golf TDI. And I must say that the car was everything that it was described to be by Greg Holl We drove two hours (124 miles) to look at and buy a 2011 Golf TDI. And I must say that the car was everything that it was described to be by Greg Holland over the phone. The sales staff, Bill Kurz and Fred Shelp, were very accommodating even when we had to wait to get the service department to fix something before we could take the car. I would recommend North Penn VW to anyone up our way and tell them "It's worth the drive" to check them out. Thanks Again for all your help. Rich K. More

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Used car purchase with North Penn VW In May 2014, I purchased a used VW Passat from North Penn VW. I worked with Greg Holland, who was very professional and helpful. I bought the car with In May 2014, I purchased a used VW Passat from North Penn VW. I worked with Greg Holland, who was very professional and helpful. I bought the car with no warranty from the dealer, since the service records showed that it had been treated very well. I ran into some trouble soon after the purchase, and after some phone calls and emails, took the vehicle back in for service. The trouble turned out to be very significant. Even though I had purchased the car with no warranty, North Penn VW paid for a significant portion of the cost and did great work on the vehicle. They were unaware of the issues the car had and made it right when they found out. Derek Fitchett was very helpful and apologetic after learning about the situation. Finally, their service comes with a free car wash, and their detailer does a fantastic job. Bill Sansom is a great guy to work with in the service department. He is very friendly and knowledgeable. More

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