Quick and easy service!
I was able to renew my registration the same day as my inspection!
I was able to renew my registration the same day as my inspection!
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by Cherry
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Leonardo Fernandez
Mar 02, 2024 -
Group 1 Ford of South Austin responded
Thank you for the kind words Cherry! We are very happy to hear that we were able to provide you with an enjoyable experience!
Christine and Troy and brycin did awesome they made
everything a easy process and awesome customer services and have great attitudes
everything a easy process and awesome customer services and have great attitudes
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by Danielacrz
Other Employees Tagged:
Steve Cargo, Christine ,Troy, brycin
Feb 27, 2024 -
Group 1 Ford of South Austin responded
Thank you for the kind words Daniela! We are very happy to hear that we were able to provide you with an enjoyable experience!
He provided awesome customer service and the service team
provided quick service on our vehicle. We will never go anywhere else.
provided quick service on our vehicle. We will never go anywhere else.
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by Jordan Opdyke
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Feb 27, 2024 -
Group 1 Ford of South Austin responded
That's fantastic to hear! It sounds like you had an excellent experience with the customer service and quick service provided by our team. Safe travels, and we appreciate your loyalty.
David Terrell was extremely helpful and easy to work
with! I will definitely be going back to him for my next truck!
with! I will definitely be going back to him for my next truck!
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by Txlegacy.wallace
Other Employees Tagged:
Steve Cargo, David Terrell
Feb 24, 2024 -
Group 1 Ford of South Austin responded
We're pleased to hear that David was extremely helpful and easy to work with. Building strong relationships with our customers and providing excellent service are top priorities for us. Thank you for choosing us, and we appreciate your positive feedback! We look forward to serving you again for your next truck!
Andrew’s customer service was 10-10!
Pleasure to work with and kept me always informed!
Pleasure to work with and kept me always informed!
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by Tasi
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Feb 22, 2024 -
Group 1 Ford of South Austin responded
We're pleased to hear that Andrew provided excellent customer service, and it's great to know that he kept you informed throughout the process. Creating a positive and informed experience is important to us. Thank you for choosing us, and we appreciate your positive feedback! We look forward to serving you again in the future!
Courtesy, sympathetic to our concerns.
Able show is model of vehicle and talk out bronco rodeo
Able show is model of vehicle and talk out bronco rodeo
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by bindergloria8
Other Employees Tagged:
Steve Cargo
Feb 23, 2024 -
Group 1 Ford of South Austin responded
We're pleased to hear that our team was courteous, sympathetic to your concerns, and able to provide information about the model of the vehicle, including the Bronco Rodeo. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!
Had a great experience!
Check in was super easy and they got the job done quickly.
Check in was super easy and they got the job done quickly.
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by Eric.huggins96
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Feb 17, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
My wife and I recently purchased a vehicle from
Maxwell Ford, and all tho the car-buying experience in itself was excellent, the after-buying experience was not. I had to drive the vehicle we just
Maxwell Ford, and all tho the car-buying experience in itself was excellent, the after-buying experience was not. I had to drive the vehicle we just spent $41,000 on for 1,500 miles with absolutely no working DPF system. No functional emissions system put me in a position to break federal emissions laws. Not only that, but I also have to have the emissions tested before I can register the vehicle. We spend $41,000 on and must pay more to fix the emissions system. Adding to the stress of the emissions system not being in good working order as it should have been per federal and state law for listing, leasing, or selling a vehicle, I had no airflow coming from the A/c or Heater the entire trip. I had to make multiple stops not only because it was 34 degrees F outside and I was becoming freezing and uncomfortable to drive, but I also had to stop to defrost or defog my window because, with no airflow to do that for me, I could not drive down the road safely. I asked multiple times about what I could do to solve this problem. I even offered to have parts sent, and I'll figure out the rest. But Maxwell Ford consistently told me that it was on me, and I had to figure it out on my own. Well, lucky for me, I have proof in the form of messages that someone who works at the dealership I will not name illegally modified the truck and sold it to us with an illegal tune that not only hides all the DTC codes but also shuts the DPF emissions system down. We became a little more frustrated with not receiving a callback or any of the messages I left answered. Maxwell Ford ignored me, and no one would answer my calls anymore. So, at that point, I told my sales representative that I had legal resources I get for free due to the nature of my job and that I did not want to go down that road, but it's getting to that point because no one wants to take me seriously and help fix the issues I'm having. He then told me Because I mentioned lawyers, he could no longer talk to me, and I would have to reach out to the company's attorneys, but he never gave me anything to contact them with and never responded to my request for a phone number for them. So I'm sitting here with a truck I just paid $41,000 for and have no idea how much it will cost me to fix it so I can register it legally and drive it legally when I shouldn't even have to be in that position in the first place. I can not begin to describe the time, money, and stress this has caused me and my family. And the sad part is we had a newborn son, and the sales team knew that but still put us in a position like they did. It is clearly stated in the Texas Dealer Ethics that It is imperative that you operate your new business with complete integrity and the highest ethical standards at all times. You must follow every State and Federal guideline on every transaction, PERIOD! It's sad to say that my family and I became victims of not only an illegal sale against Texas law that states, but Texas law also prohibits any person from selling, offering for sale, leasing, or offering to lease any vehicle not equipped with all emission control systems or devices in good operable condition. Which also carries a fine of up to $25,000 per violation, but also a breach of the Texas dealer ethics. This is truly sad to see this is how Texas treats its active duty service members. In my opinion, be extremely careful when buying used cars from here. As far as a new car, I'm sure that experience presents no issues and should be a great experience.
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by Janishryan
Other Employees Tagged:
Steve Cargo, Nick Pohl
Feb 16, 2024 -
Group 1 Ford of South Austin responded
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Aug 14, 2024 -
Group 1 Ford of South Austin responded
My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience.
Djemma Kechichian
dkechichian@maxwellford.com
Feb 22, 2024 -
Janishryan responded
Good afternoon,
I have responded to the used car manager through an email I wrote with an offer to resolve the issue. Within the email is what we feel would be a fair resolution given the severity of the situation, deeming both state and federal law violations we unknowingly became subject to violating. This could have ultimately devastated my career in law enforcement and the security clearances I hold due to the nature and complexity of my job. I was unknowingly violating my oath to uphold all environmental laws and regulations, which could cost me my credentials from my previous assignment and, most notably, the sheer safety of my family and ability to provide a stable income, including the benefits of my job that could have been lost. I appreciate your response and willingness to resolve the issue as well as prevent this from occurring to any other car-buying customers in the future who could also unknowingly become subject to high levels of stress in a situation that should be considered to be a positive, memorable experience and not one that presents financial stress due to unknown cost for repair and the simple feeling of making your first vehicle payment on something that's not considered to be safe or in our situation legal according to state and federal laws.
Excellent customer service.
I have been going to Maxwell Ford for the past 24 years. They are the best!
I have been going to Maxwell Ford for the past 24 years. They are the best!
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by Jrmarquez75
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Dillon
Feb 13, 2024 -
Group 1 Ford of South Austin responded
It's fantastic to hear that you've been a loyal customer at Maxwell Ford for the past 24 years and that you've experienced excellent customer service. We appreciate your continued trust and business. We value your loyalty and look forward to serving you for many more years to come!
Feb 13, 2024 -
Jrmarquez75 responded
Excellent customer service!
Feb 13, 2024 -
Jrmarquez75 responded
Excellent service and sales!
Feb 13, 2024 -
Jrmarquez75 responded
The place to!
Really good customer service and fast service
They do
everything what I need for my truck
everything what I need for my truck
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by Roberto
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Feb 09, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great and fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
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